Home Services reviews in Tucson, Arizona

Our technician was wonderful and explained everything about our new pool system. He was very professional and efficient. He’s a keeper - ⭐️⭐️⭐️⭐️⭐️

Pool remodels are expensive and messy. Everyone at Patio made the process seamless. From our first contact with our sales person Will to our project supervisor Steve, it was a pleasant experience. Everyone was very professional, and we are very pleased with the outcome.

I have had a few maintenance, upgrades, and repairs done on my pool’ pump and filter equipments by Patio Pools over many years. The calls into the office, scheduling, diagnostics and repairs have all been very professional, prompt, and job well done. The staff have been very courteous and receptive to what I was calling about and concerned. Every one of the service technicians that came to work on my pool was very knowledgeable and the repairs were done well. They were very conscientious and meticulous. Some, followed up by calling to check that I was happy with the work done and no new issues came up.
I have been very happy with the service that Patio Pools provided.

Cale? Mr Brown, is an awesome technician. He solved all my issues and showed me how to make adjustments to the valves. My pool is now cleaner than it’s ever been. This Man needs a raise. He reprogrammed the schedule for optimum cleaning and place a switch in the correct position so that I’m only heating the spa and not the whole pool. I never knew the switch existed. Can’t say enough good things about this technician. Thanks for sending him over to sort it all out!!!

I’m very impressed with how Patio Pools & Spas handled out warranty claim for our spa after it developed a crack that couldn’t be repaired. These things happen, but the way that they acted as an intermediary with the manufacturer on our behalf and didn’t let up until we had a new spa is extremely impressive. They were kind and understanding with us and saw the whole thing through. If I ever buy a spa again it will definitely be from Patio Pools. Ian, the spa manager, was particularly helpful, but everyone I worked with on coordinating the new spa delivery was wonderful. From when we purchased it a few years ago until now we’ve had nothing but good customer service experiences.

We’ve had spas for decades and bought ours at Patio Pools & Spas in 2009 and decided to get a new spa. Going back to Patio Pools & Spas was a no brainer. We always had superior service from them over the years, from water testing, supplies to occasional repairs. Patio Pools & Spas were always there for us with fast, professional service. We took delivery of our new spa this week and we are thrilled with it. Their crew was right on time, very friendly and knowledgeable in getting the spa installed and running. We had a minor electrical issue and Ian contacted the electric company and they came back the next day and rectified the issue. We elected to get the salt water option that generates chlorine and absolutely love it. Buy with confidence and stick with the best spa dealer in Tucson.

I am a new customer to Patio and Pools. If you are looking for service you will initially meet Dorry. She is very knowledgeable, kind, and skilled. I also had the pleasure of meeting Brian Stanford who has years of experience snd expertise. He will assess your pool and make a plan to ensure your pool is well cared for. What I experienced with these two individuals is rare in this day…a commitment and practice of excellence!

Patio Pools and Spa gave us excellent and timely service when one of our pool heaters broke down at our HOA community pool. Jerrod was extremely professional and was helpful from the moment he came out to give us a bid until the completion of installation a few days later. Excellent customer service and knowledgeable staff!

I purchased a new variable speed Pentair pool pump and filter. I went with a filter that I will never have to backwash. I will only have to open the tank and clean the four filters about once every 6 to 9 months. This will be saving me money as well as countless gallons of water each year which makes me feel like I am making a small contribution to Tucson's water supply. I am very pleased with my service rep, McKay. He was helpful, informative, and showed me what I need to do to take care of the pool myself going forward. They are very helpful inside the store as well. I also use Patio Pools to test my water each month. I follow what they tell me to do and I never have a problem.

After carefully considering my options for a new spa, I decided to purchase a very expensive spa from Patios Pools and Spas. The deciding point was that the company provides service under warranty...in lieu of waiting for the manufacturer to support/respond. From the onset the company was supportive and responsive....but that has changed. A service technician was sent to my home 3 weeks ago, and still no resolution. Finally received a response to my messages indicating they would follow up....nothing. Pinged them again, and it seems that they may be attempting to do something in the days to come, but nothing can be scheduled. If you are looking for a company that stands by their products and services I cannot recommend this company.

I've had problems with refractory mustard algae and the cleaning of an unusually shaped pool with a lap lane. I want to give a thank you to Suzette and Ian at the main Patio Pool store. Both were extremely knowledgable and spent very significant time helping with pool chemistry and selecting the right water treatments. The results are great so far, crystal clear water. I also considered a robotic pool vacuum. I order to help out and see if it was a good match for the pool, they both helped assemble the unit in store. Saved a lot of trouble, ended up purchasing the unit and I am very pleased with the result so far. Also helpful was their reassurance that I could return if it didn't work in my pool. Overall great customer service.

Best customer service in Tucson...

Excellent company with prompt and reliable service. Always there when we need them!
Steve & Rosa

Have used Perfection Pools for years at my house in Oro Valley. Excellent company and service. Best pool service company in southern Arizona

If you're looking for a pool company who will never answer the phone than perfection pools is for you! If you never want to be able to leave a message because they never answer their voicemails than perfection pools is for you! BUT the biggest reason you should choose perfection pools is because any chance they can find to NOT CLEAN your pool like saying " your dog is in the yard" and leaving a note on your door all WHILE YOU ARE LAYING OUT SUN BATHING NEXT TO YOUR OWN POOL. REALLY??? SO YOU CAN SEE MY DOG BUT NOT ME AND MY 22 YEAR OLD DAUGHTER? YOUR EMPLOYEES ARE LAZY AND LOOK FOR ANY EXCUSE TO NOT DO THE JOB THEY ARE BEING PAID TO DO! COMMUNICATION STARTS AT THE TOP AND IF YOU WON'T EVEN ANSWER YOUR PHONE HOW CAN YOU EXPECT YOUR EMPLOYEES TO USE THEIR WORDS !

Pack rats ate through much of our pool heater. Perfection Pools replaced the heater and installed a metal enclosure that will prevent pack rats from getting in like the old plastic one. They were efficient and the new heater is working very well.

We have had Perfection Pools for a great many years and they have NEVER disappointed us. All these years their service has been reliable, timely, and provided expert care. Their staff has been most friendly, pleasant, and professional. We give them the highest recommendation.
Bob & Liz

A great example of a company that does not understand the value of good customer service. My situation is unique and the owner David decided to stop servicing my pool without notice because of a debt that my mother had with him. I paid my bill in full and on time every month. Being winter I didn't even notice that my pool was not being serviced until it started to get very dirty. I went to use some of my chlorine tablets and found that my entire bucket was used up by one of his pool technicians. David denies that any of his techs used up my bucket and decided to ignore me and send ME to collections for my deceased mothers debt. My mother passed away and David apparently could not wait for the estate to be finalized so that he could be paid from it. The situation with my mother should not have affected my service, especially since I was paying my bill. And now I'm in collections which is apparently his way of trying to bully me into paying my mothers debt. In addition David's lazy technicians would dump my pre-filter over my wall, chlorine tablets and all. Along my wall is a pile of mostly used up chlorine tablets which ended up killing some of my plants. David says he tried to call me multiple times but he was using an old phone number. Being at my property once a week, having my email address and my mailing address, there seems to be plenty of additional ways to get in touch with me. David was clearly too lazy to try and reach me by another means and perhaps that laziness is the example he has set for his technicians. I respect David as a business owner but he clearly does not respect me as a customer. I would recommend people find a pool service that knows the true value of a customer and goes above and beyond to offer exceptional service. Perfection Pools is not one of those companies but lucky for us, there are plenty of other companies that are.

They are responsive, super helpful and take great care of our pool. We have used two other before companies and switched to them. We have never looked back. Tammy who services our pool is super sweet and very attentive to our dogs who love her. Anytime a pump fails or we have a leak, they are out here and take care of it. I highly recommend them.

Their weekly service is why I love Perfection Pools (past competitors would only do bi-weekly, which doesn't cut it for us). Our technician is dog-friendly. When our filter needed to be replaced, they recommended a DE filter and now we have the most sparkling blue water. Our pump recently went out and they were able to replace it in a timely fashion at a very competitive price. I am impressed by their customer service skills, especially with how prompt they respond to email messages. Highly recommend!

Very honest owner