HVAC reviews in Tucson, Arizona

Platinum Air installed a complete a/c and heater unit at my home. Technicians were very knowledgeable and professional. System is working excellent. I will always call Platinum for all my Hvac needs. I highly recommend this company, thanks AL and Technicians for such excellent workmanship and service.

This team is hands down the best air, heating and cooling company we have ever had on our side. Quality, trustworthy, dependable & friendly are only a few qualities to describe Platinum Air Heating & Cooling! Thank you to your entire team, especially Jay, Alfonso & Armando, you all have been a God send to help us with our home needs. No need to ever look elsewhere again, simply the best!

I had a frustrating experience when my AC suddenly went out last night, leaving me a sweaty mess in this heat. Thankfully, I contacted Platinum Air Heating and Cooling this morning, and they provided a service that exceeded all my expectations.

Upon placing the call, I was pleasantly surprised by their immediate response. They understood the urgency of the situation and managed to fit me into their schedule right away. This promptness was a huge relief, especially during the scorching summer weather.

What truly impressed me was the level of professionalism displayed by the team at Platinum Air. As someone with little knowledge about air conditioners, I was concerned about being taken advantage of or not fully understanding the problem. However, their technicians patiently explained everything to me without making me feel incompetent. They took the time to answer all my questions thoroughly, leaving me with a better understanding of the issue and the steps needed for the repair.

As for the repair itself, the technicians swiftly identified the problem and efficiently resolved it. My AC was up and running in less than 24 hours of going out!!!! I was not expecting that at all! (I figured I would have to make other accommodations to get out of the heat!)

I cannot praise them enough for their outstanding service!!!! The fast response, professionalism, and genuine care for their customers set them apart from other HVAC companies. I wholeheartedly recommend reaching out to Platinum Air without hesitation. They have won my trust, and I'll definitely be using their services in the future. I will be telling all of my family/ friends to only call Platinum Air!

Thank you, Platinum Air, for turning a very stressful situation into a pleasant/ the BEST experience!

You know the saying; price, quality, service, choose two!? You can seriously have all three with these guys. I feel so fortunate to have this company as my go to for all things HVAC. I am always impressed with the promptness & professionalism that their techs consistently offer. I’d like to give a special shout out to Maxx & Manny. As a busy realtor, they have both been so instrumental & tremendous in getting repairs done correctly & efficiently for my clients & even offer recommendations for the future to keep the system running great. They always exceed my expectations & I have high standards! I also have a background growing up in a family run business & have a sincere appreciation for all the blood, sweat & tears that goes in to running a successful & smooth operation. Their dedication shines & I personally love supporting a local, small family business. It is with the highest esteem that I recommend Platinum Air Heating & Cooling.

Our AC stopped working during the summer. It was very important for us to have it fixed promptly since there was a heat warning that day and have a 9 month old baby. We had issues finding a service who would come in to help, and Platinum answered right away and expressed compassion by answering a late night call and attempting to troubleshot over the phone. They were able to come in and service right away before the heat warning. They were very professional in explaining everything to use provided quality materials to fix the issue long term. Thank you very much!

If I could give 6 stars, I would. I would like to give my highest praise to Platinum and the crew of Victor and his partner, Andrew, and the biggest thank you to Al who went above and beyond the call of duty to make sure my family and I had air conditioning during this time of year. The quality and craftsmanship of this company is top notch and I can't recommend them enough. If you need reliable service, contact Platinum Air. Thank you again to Al and the crew!

We tried a number of different HVac services and were always disappointed until we tried Platinum Air Heating & Cooling. They do a great job, take pride in the work that they do, and never oversell. It is comforting to know that I can call them in an emergency and they will treat me like a family member.

Service was fast and efficient, and technician was very honest with me and talked me and my daughter through everything. Only charged for what was needed, and kept in contact with me and I am in a different city. Thank you and appreciate the quality service! Andrew was awesome

Platinum did an outstanding job finding and fixing the root cause of a very noisy heat pump outdoor unit after another local company had failed. They took the time to dig into the problem and even pulled in extra technical support from American Standard. The problem was traced to compressor scroll damage caused by pinched refrigerant lines due to poor workmanship by the original installer. American Standard generously provided a new compressor under warranty while Armando and Manuel from Platinum did a first rate job replacing the pinched lines. Very reassuring to know that Platinum has such dedicated and skilled technicians when you’re in a pinch (!) My thanks to all 🤝😎🥳

I had 2 different ac issues with a month. The first time our 17 yr old units went completely down. They responded immediately to my call and were out that day, even though it was a weekend. The 2nd time, I noticed a weird noise and again, Platinum was right there. They offered a couple options to save us $$ without compromising quality. I’m old school and their service was how things used to be. When we replace our units next year, we won’t consider anybody else. We have used other companies. Would recommend to my mother!!

My 9 year old thermostat's display failed and I called 5 reputable HVAC companies. Platinum Air was one of them. They sent out as senior tech experienced with LENNOX Systems. He recommended an easy to use, SMART System that is perfect. He explained in detail how the system works, etc. He gave avery fair price and completed the job efficiently and professionally. Will use him again!

Recently purchased 2 American Standard A/C units from Platinum. After bids from 2 other local companies I went with Platinum. Cost, service, timeliness and install were superior. Al , the owner, is easy to work with and his staff is stellar.

From the minute I called the company to the moment they repaired the AC was fantastic and customer first. Last night our AC stopped working so therefore I called the company at 7 am. The phone was answered by Al and as always he was super friendly. He was able to get Andrew and Manuel to come over to our house. It took them not even 5 minutes to identify the issue (our capacitor) and resolved it immediately. They also provided ideas to avoid these issues with the capacitor due to power surges (I was not aware of this at all). Our AC is working properly and our furry friend can enjoy a nice and cool house again. I don't hesitate to keep doing business with Platinum Air! You can't go wrong with them.

Fast, prompt, courteous, tidy job. My air conditioning stop producing cold air on a hot Friday June night and Max came out first thing Saturday morning and quickly found the problem and corrected it. Max was able to reroute some wires to avoid having to replace a costly capacitor. Very honest. Highly recommend.

Andrew was in time, polite and honest. Found the problem with my air conditioner unit and fixed. Pride said the unit was shot and wanted me to buy a new one. I will only use Platinum now.

Armando with Platinum serviced my air conditioner and he was punctual, thorough and honest (plus let me snoop over his shoulder at what he was doing). He replaced my two capacitors (one was not working and the other reduced function), and noted that everything else was in good condition for a 14 year unit. I did ask to purchase a two-year annual contract for service because of the age of my unit, but that was something I initiated, not Armando. He did not try to up-sell me anything. I understand Platinum does not do commissions for their service personnel (I guess others may do) which makes working with them a much more enjoyable process. I found both Armando and Platinum to be very professional and will continue to use them for my future air (and heating) needs. I appreciated their honesty and highly recommend them.

I have been using Platinum for a couple of years now, including myself and my clients. Manny did a lot of work for us and he is just an amazing person. He is honest and stay longer to answer any questions you might have. I’m a huge Platinum HVAC fan!

Very knowledgeable, polite, and efficient. HIGHLY RECOMMEND product, American Standard, as well as Platinum Htg & Air

Our AC stopped blowing cold air and they were able to come out in less than 2 hours, fix us up and have us in cool comfort for a reasonable price by that evening. Thanks for great service!

Platinum Air is my go-to HVAC company in Tucson, they are always professional, reliable, and great to work with. Manny especially stands out. He’s knowledgeable, honest, and consistently goes above and beyond. As a local realtor, I rely on him for all my inspections and confidently refer my clients to them. Whether it’s a routine check-up or a full system replacement, Manny and Platinum are the ones to call.

I’m a local Real Estate Agent in Tucson and I have yet to have a bad experience with Platinum AC. Manny especially is my go to guy for all of my clients inspections. They are always on time, kind and explain the issues to myself and clients in a way that we can all understand. I appreciate them as a valued partner in my business.