HVAC reviews in Tucson, Arizona

Joe, was very professional and pleasant. He performed the service quickly and efficiently. And at the request of my husband, he also gave me a golf tip.

I am very happy with Roy and the way he presented this business!
I am looking forward to having my heating and air conditioning vents cleaned and possibly the Aero Seal and dryer vent services performed...

Michel was amazing while exploring our AC replacement options. Michael came in with an open mind, his mission was not to sell us a top of the line unit, instead he listened and helped build options to meet our needs. Michael was very clear explaining the various units along with the pros and limitations of each, the warranty is awesome. We haven't made a decision just yet but Western States is at or near the top because of Michael.

My main consideration when contracting a home service is good customer service. The ONLY reason I remain a customer is because your technician, Roy exemplified my definition of a professional HVAC specialist. After having to reschedule for the third time, I was very annoyed. When he arrived, he apologized for the company's failure to meet my contract expectations, and proceeded to complete the A/C maintenance, all the while keeping me informed on the status of my unit. He managed to quell the upsetment I was experiencing regarding your company's poor standard regarding customer service. Once my contract expires with Western States Home Services, I will definitely rethink whether I will consider another contract. Roy saved the day in my opinion. Although my current maintenance contract doesn't expire for another two years, I hope your company will practice better customer service in the future.

Quick turnaround time! And great team overall! Roy was phenomenal and we look forward to working with him for our Ac needs!

Roy is professional, friendly and helpful in all aspects of HVAC. When he comes out to your home on service calls, best assured the problem will be located and fixed in timely manner. Thank you Roy!!

They were very knowledgeable about their A/c units and they have addressed all of our concerns and our A/C units do work so great. I want to thank them for doing such a great job 😀. We had a great experience and I highly recommend them for your A/C needs.

Roy, my tech, was awesome! He was great at communicating with me. He figured out the problem and quickly fixed it. Great experience from start to finish!

Roy has been servicing my air conditioner and did my new air conditioning unit installation. He is professional, honest and fun.
Matt and Travis cleaned all my ducts and sealed them. They were on time and my house looked so clean when they were done I would have never believed the work was done had I not seen it myself.
Everyone is very kind and respectful

Roy has provided great AC service at our home before. I truly appreciated that when he came out this time, he quoted me a price and also told me the problem may be covered by a warranty we have with another company. He suggested I call them first before paying for the repair. He gave me enough information to have an intelligent conversation with the company that installed the problem part and ultimately saved me $780! If that’s not integrity and professionalism, I don’t know what is. Thank you Roy.

I have used Western States when I was in SaddleBrooke. Great company!! Roy has always been the best. Explains everything at my level of understanding.
I moved to east side. Have new place. Had trouble with furnace. One place I called couldn’t come until next Tuesday. I called Western States. They came this afternoon. Really appreciate their prompt service. Will use them again.

Can't give enough praise to Kenneth Lewis! I thought I knew what I was doing! Turns out I screwed up my AC and had to Call Western States. Kenneth showed up on time and had the situation I caused well under control within minutes! Proceeded to cordially tell me what I had done wrong, what could have gone wrong, and how dangerous what I was doing was. Both for me, and my AC unit. He also found another bad part and quickly had that fixed as well. Thank you Kenneth your expertise, manners, and hard work are very much appreciated.

Roy was an excellent technician! He was thorough, answered all my questions, and explained in detail the issues with my AC Unit. I have worked with other known AC companies in Tucson and this company has been by far THE BEST. Not only will I continue using them for my business but also for my personal home. It was so nice to have someone I felt like who genuinely cared and was professional and kind. Thank you Roy!

Roy is always terrific, I have at least 10 yrs experience with his work and easy manner.

Roy was superb! Professional, timely and knew exactly what needed to be done. We were in a crunch on a Sunday and he did an amazing job of getting things corrected and running quickly. Great knowledge and ethical - hard combination to come by these days - highly recommend!!

Our two installers were excellent! They were very professional and communicated every step in the installation. They treated my home with the utmost respect. If I have any need for additional installations, I will definitely request the same gentleman.

We have been using this company for a few years. We have been very happy with their services. Roy, our technician, took the time to explain his service and what we might expect from our aging unit in the future to make sure we are prepared. He is clearly knowledgeable and cares about his customers.

Jason came by for my plumbing inspection and did a great job.

We’ve used Western States Home Services for many years and they do a fabulous job. Chris Williamson was our technician today and he was excellent. Very pleased with his service!

Roy is a knowledgeable and courteous professional. I appreciate his service.

Roy Lizarraga came to complete my HVAC check, as always, he was very professional with his approach to the service! I highly recommend him as he did excellent work to complete the process! Western States installed my air conditioning system in August 2022 and have been excellent since, also everyone at the company is a pleasure to work with!