HVAC reviews in Tucson, Arizona

The new thermostat works perfectly, installed smoothly and quickly!

After a thorough check-up, my A/C is running smoothly again. The technician's attention to detail and clear explanations were impressive. I'll definitely schedule my next maintenance with them.

Professionalism was evident throughout the entire service visit. The technician explained everything clearly and answered all my questions. The repair was completed efficiently and neatly. The system is now functioning perfectly. I truly appreciate the dependable service.

After a quick chat, the technician installed our new thermostat efficiently and explained everything clearly. The whole process took about 45 minutes. Highly recommend their expertise!

Hired Family Air to work on a rental I own. They were quick to respond and did a great job fixing the problem. The reason for my poor review is that they added $200 worth of Freon to my system without getting prior approval for the expense, it wasn't on the original quote. They also charged a $95 service call when they went out to identify the problem. I've never had a company charge for the service call unless I didn't hire them to do the repair work. Family Air charge the service call even though I had them perform the repair work.

Wonderful company! We used them to install our HVAC several years ago. Not only did they have the best price, they were very personal, professional, non-salesmen-y, and quick. Since then, whenever we need an urgent repair they are able to get there within the day or next. Their service call price is very reasonable, and they are in and out very quickly. If you are looking for any type of HVAC installation/service, I highly recommend this company!

This past June, I turned on my aged A.C., and nothing but hot air... again! For the past several years, I've used the services of Family Air to nurse the ol' gal along, but after 30 years of faithful service, I knew it was a goner.

I called around for a couple of quotes for replacement, but due to the great service that Family Air has provided me, they won the bid. Mostly because of the great service they've provided in the past.

Bill came out and talked with me about my requirements, and I scheduled a date for the replacement.

They showed up on time, as they always have, and began the work.

Ken and Michael were the installation techs, and they busted their backs to complete the installation. It took a good 7 hours for them to complete the job, and Bill came by several times to check on their progress.

Late i te installation, the techs ran into a problem, and Jim, the owner showed up and set things straight.

All in all, I couldn't ask for better service. They are prompt, reasonably priced, and always provide great service. Friendly, too!

I'm a satisfied customer, and will continue to employ their services And my new A.C. is awesome!.

I contacted Family Air to get a quote on a mini split that I needed for a home sale. I also did not want to spend an arm and a leg. Upon calling, I spoke to a very pleasant young woman who answered. I told her of the issue I had. She told me that she would pass the message on to sales and someone would get back to me. I received a call very quickly from the owner. I explained the situation and how I needed to get a quote and possibly a quick install.The owner told me that you would be willing to meet with me that same day. I should also explain that it was a Saturday when I called.

Sure enough about an hours or so, you showed up and looked at the possible project. The owner took their time and understood what I needed to get done. Later that day I received an email from family air for the quote. The quote was a great deal and worth the option of going with Family Air. I contacted the company and asked when I could get the install done. I was told that the install team would be in by Friday.

On Friday morning three installers came to my house, greeted me and began to setup for the install. Each employee was very respectful and were prepared to work. I still had to go to work myself, so my neighbor took my dog to his house and was around to help or answer questions if needed. A few hours later, 2-3 if I remember so, I was contact by neighbor and I was told that the install was complete and everything was working perfect. I was also told that the some of dry wall had to be cut and was to be repaired later. Unfortunately time was not on my side and I needed to make sure the dry wall was repaired for a pending appraisal. I contacted family air and asked when the repair would be done. I was told that she would forward the message to the install manager. About a half an hour later the owner showed up at my house rang the doorbell and told me that you were there to do the repair. I was not just shocked by in wounder that the owner of a company, would be there that fast to rectify an issues knowing that I had a small timeline.

After I was done with work, I returned to my home and looked at the install. Other than the paint, no one would ever see that there was an install done or even damage to the wall.

Family Air is great and honest HVAC installer. More than that they operate as a very kind company.

Kurt was very professional and knew what he was doing. I had a great feeling about him the minute he walked into my home. Great company I am so glad i chose them. I am very much loving my new Ac thank you Kurt and family air. I will highly recommend Family air. Kurt even came back the next day to check on us to see if everything was good .

They care about doing the right job and doing it well. The owner is happy to help diagnose the issue over the phone. I tried a few things to fix my AC which narrowed down the problem so it was nice that we were able to work through the options over the phone without the need for a service call. A few hours later and the crew was at my house installing the new condenser unit. The crew was very knowledgeable and found several mistakes that the previous installer made. They fixed all of those issues without increasing the price. Overall I am very happy with the service they provided and I highly recommend them.

We are extremely happy with Jim Beard, the owner, and his team. We had two state of the art units, a 3 1/2 ton and a 4 ton, installed by only three guys, Greg, Ryan and Gerardo (all very friendly, helpful and funny) in less than 6 hours and the units are running perfectly with no problems. The units are a tight fit in their closets with just about a couple of inches of space to spare. However, these guys are attic rats, they get into places that I would never even contemplate to get it, and they do it gracefully and a with a smile. Jim knows how to pick his employees and treats them like old friends. We had a small hiccup with the rebate from TEP and Jim and Rick were there every day to make sure it happened, regardless of their additional work and time, for that we are very grateful.

Jim was involved in every aspect of the job, including the all important first hour of the installation. He was very accessible and will promptly return calls, you can count on that. And his cost for the work was very competitive and fair, it beat other's estimates.

I have already referred Family Air to my friends and will keep an eye for if and when they need new units installed.

We also have a maintenance contract with them that the office will follow up and make the appointments as required.

Now we can look forward to a cool summer, at least indoors...

We are very happy with the service we received from the Family Air Cooling and Heating company. They kept us informed by email and phone who the service tech was and when he would arrive at our home. The estimate of service was spot on, and our service tech was very friendly and knowledgeable about HVAC systems. If you are looking for honest service and great customer care, give them a call.

We needed a new air conditioner/heater for our home. We met with half a dozen different companies. Family Air was a company that a close friend recommended. When we met with Jim, he was very interested in understanding our concerns and spent the time discussing the possible solutions. He was not interested in just selling us a new system but we wanted to make things better for us. He provided a very reasonable quote and included the items we needed to solve our problems.

The installation was painless and the crew was very polite. Family Air also participates in TEPs rebate program. For a minimal cost, we had a technician come and analyze our old an new system. With that information, we qualified for a very significant rebate on the cost of our system. We were very pleased by that service.

We will recommend Family Air.

After having family Air do previous repairs on different systems with 0 issues, I needed there services again. But this time I'm writing a review! Everything outstanding and I do believe this is one outfit that will not price gouge and not give you a phony repair report. Good Ole service and sales. Mike was my repairman and was so friendly and courteous. Repair was made in 35 minutes!!

Thank you so much to, Kevin! He was exceptional and answered all the questions we had about our AC and HVAC systems. He was responsive, clear, professional, and a joy to chat with during the inspection/repairs. He had a pump ready in his company truck, and installed it efficiently, and made sure it was operable. One of the best technicians that I have ever had the pleasure to deal with. Thank you so much, Kevin! He is definitely an asset to Family Air! We will be always request Kevin with all our needs!

I was able to get an appointment right away. They sent out Gerardo and he was amazing. He was able to diagnose the problems I was having and fixed them all at the same visit. And the price was really reasonable. I was really happy with the service!

We needed a new HVAC system and we went with Family Air because Jim, the owner went above and beyond in his efforts to figure out exactly what we needed for our home. The installation was absolutely thorough from the start to finish and they stand by their work. All of their technicians that came to our house were extremely nice, especially the lead installer, James, who was so patient and thorough. Another plus is how easy they are to contact by either phone or email. Very satisfied with Family Air.

We went with Family Air because of all of the great reviews...and they did not disappoint! Tim gave me a call about 30 min prior to arrival, so I wasn't stuck at my house waiting for him. He was very professional and thorough. After reading reviews for other companies, I was worried that our A/C would cost thousands of dollars to fix, but Tim was honest with us about what wasn't working and it was a simple, inexpensive fix! We will definitely use Family Air again!

I cannot say enough great things about Family Air. Kurt and Mike and their teams are simply amazing breaths of fresh air in an easy to swindle market!

I first called a competitor of FA, the "hard to spell, easy to say, flashlight giving " variety. This was like talking to a speedy car salesman and quoted me an 11.5k AC unit replacement after a 10 minute diagnostic. There was apparently a leak and any work they did to fix it could end up "costing me thousands more".

I texted Kurt that evening and he responded back the next morning promptly and we discussed the situation. He quoted a new system tentatively at 2/3 the cost of the other guys which was already a savings.

Once Mike and his team got here with the new unit, we discovered my ignorance cause us to bring the wrong system. While Kurt was getting a new one lined up, the guys offered to look at my old one.

After THREE HOURS of thorough diagnostics, we discovered that my compressor was bad and there was a small leak in the diagnostics port. All of this going above and beyond took an 11.5 thousand dollar bill and cut my cost by 3/4 by doing way more than they had to do to get me fixed. They had a signed deal to sell me a whole new unit and they fixed my old one instead because that's all I needed.

It's incredible to know that there are folks like Family Air out there doing an Honest job for people. I can't appreciate them enough and will gladly refer them to everyone I know who needs service on their AC.

Thank you Family Air!!!

I took close to a dozen competing proposals and bids to replace my non-functioning A/C-Furnace with a new unit. In my own research, I kept coming to the same advice: It isn't the unit you buy, it's the people who install it that matter. As such, it was important to me to find a company who I trusted to do the job right, not just the cheapest bid. Family Air came recommended to me from a relative, and ended up being one of the most competitive bids as well as being extremely professional. My A/C had kicked out right at the start of the "hot season" here in Arizona, and most companies were two weeks out when I contacted them. When I called and told them I was interested in going with their proposal I was informed that given my situation they could have a team there to do the install practically next day. The representative who helped me, Kurt Astorga, was extremely accommodating, willing to work with me and go the extra mile. It's been over a month now and the unit has been perfect so far. I wouldn't hesitate to recommend them to anyone in need of A/C install, repair, or maintenance.

Edit: Three years in, and the unit is still functioning great. No issues so far!

Family Air is the Best of the Best. I will ALWAYS use Family Air and I highly recommend them for new install or service. I have 4 AC units on 3 homes and they have installed 2 of the 4 units and maintain them all. Jim and the rest of the Family are all stand up professionals with the highest integrity. Jim didn't originally quote my new install with a crane but a crane was needed after all but he didn't charge me for the crane. My original AC concrete pad was too small for the new unit so Jim added concrete and made it larger. My next door neighbor has bricks under his new $20,000 AC units that an unprofessional and over priced AC company used to increase his AC pad size. My neighbor has these 2 giant AC units sitting on bricks and it looks terrible. One of my rental properties has a 20 year old AC unit that I asked Ken to look over for a possible replacement while he was inspecting it for an annual routine maintenance check-up. Ken said it is good for now and has a year or two left in it. I cannot imagine any other AC company not jumping on this opportunity to make a sale. Ken, Jim and the rest of the Family Air Family live a life of high moral fiber.

Family Air is not only the Absolute Best for install/service but their prices can't be beat. Give them a ring and you'll immediately understand. This is Family and they are much more than a business.