HVAC reviews in Jacksonville, Arkansas

The problem with my air was fixed the very next day! The customer service was exceptional! Highly recommend and would use them again.

I called to see if they could put a unit in and they told me they don't want to do any work like that this company is a joke the lady at the desk is a joke don't use them use Middleton, or freyaldenhoven hell if you know a do it yourself kind of guy hite him these people don't actually want your work or money

Called them and had them come to Diamonhead AR to install a new AC System and Air Handler.
People were professional, prompt with their work and answered my questions without judgement.
Will use again

I had to call for service that turned out to be a simple fix. The service was performed the same day and the technician was professional and helpful. I appreciate having a local company that I can trust to call. Thank you!

I messaged Jason Hunter through their website late on a Sunday evening that we were having issues with the AC. Jason emailed me by 6am Monday morning and said he would be out around 9:30am to take a look at the AC. After diagnosing that it was a bad fan motor Jason headed to the parts store to pick up a new one. When he came back he mentioned he had to argue with the parts guy because the fan motor was actually still under warranty and we would only have to pay a labor charge. I realize people have different experiences with a business but in my opinion this company has always gone above and beyond in its honesty and professionalism toward its customers. We have used Jacksonville Heating & Air for over 20 years and will continue to do so.

Awesome service! From the time I called to the house cooling off again after the guys fixed it was less than an hour…thank you so much!

Called the day after July 4th not expecting same day service. However they sent tech within a few hours. Tech checked my system and verified it was good. I have nothing but good service from them.

All the above , good quality, good value, professional, responsive and on time are characteristics of this business.
The technician that came to do the maintenance was extremely helpful. He helped me set the thermostat correctly and made sure I had all my questions answered.

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Nice service techs, reasonable prices, knowledgeable. Showed up the day I called, fixed my problem at that time.

Did not expect such a fast service call; they were at my home in less than an hour. Friendly, professional, and fast service completion by the knowledgeable technician that fixed my issue without saying “This is an old unit that needs replacing”. Refreshing!

Prepping to list our house on the market, we had gone with a different recommended company for help but after a week and a half of phone calls, several emails, and texts, we got bare bones responses every time. Was then recommended this company by a good friend and they had communicated more with me from my first phone call than the entire week and a half of the other company.

They were thorough, relatable, easy to speak with, and provided options for us. Amazing service and the cost was lower than what we were expecting. They were promptly able to replace our unit and fix our furnace upon the request. Highly recommend!

Our ac went out Thursday afternoon. Owner told me he would be there mid-morning Friday. He arrived on time, went right to work, explained the problem and gave me price before performing the repair. He had it fixed in less than an hour and I thought his price was more than fair. I'll definitely use him again.

Jason came out to diagnose a problem with my up and downstairs AC unit. He went into the attic and proceeded to remove a panel and a duct all while using improper tools because they were missing from his bag. After about 20 mins, he said it was too hot and went to look at the downstairs AC. He removed the panel in the outside unit and tried to replace a part for the diagnosis. I asked him if he was going to charge me for the part and he said it would be $300 plus for a TO5 KickStart Potential Relay and Start Capacitor which goes for $60 to $80. After saying I wasn't going to pay for that, he said he would just wrap up then. He then tried to charge me over $130 for the labor he had done for both units. After I told him he didn't do anything upstairs, he kindly removed the payment for the attic and still charged me $88 to remove two panels, a duct, and no diagnosis for the problem. I DO NOT RECOMMEND. It's upsetting that there are businesses like this. Wish it would've worked out.

RESPONSE TO OWNER REPLY:
Hi Josie. Apologies, I don't know how to reply to your response, so I figured I would add it here.

First off, Jason never gave me any diagnosis of the problem with any of my AC units. The charge for $266.41 he was trying to make me pay was for a TO5 KickStart Potential Relay and Start Capacitor which goes for $60 to $80.

Second, I am well aware that the attic was extremely hot, I was with him the whole time, which is how I know he only removed two panels and a duct, without a diagnosis. I gave him a towel and ice water because it was terrible up there. And we were only up there for 25 to 30 mins max.

Third, I am not trying to kick a small business in the teeth, I gave an honest review of a company that offers services and it seems shady to try to charge $266 for a $60 to $70 part, which Jason stated may or may not be the problem.

Yes, I told him I did not want the repairs and that he could wrap up and leave. So he definitely did not tell you exactly what happened and how long he was on the job. I have great respect for people who work hard in adverse conditions, but not those who overcharge and/or try to get over on people. If I didn't follow him around to see what he was doing, I would've been stuck with those ridiculous and not, as you state, fair prices.

They installed new system in 2017. Still under warranty. Called two times over past 7 days and left messages--without air. Text on call tech. No reply. Finally called Airmasters and they came out and repaired. Will have to pay for repair. Initial install was good, except they forgot to install new thermostat. Service response, even though it was holiday weekend and following week was poor.

Great Customer service. The technicians that came out to my house were very knowledgeable and took the time to help me understand my system. After the service was complete they offered me financing on my repairs. The charges were fair priced and I highly recommend this company for anyone that needs HVAC repairs or replacement.

Edited 02/08/24
The tech that was reviewed previously no longer works for this company.

Absolutely love Jacksonville heating and Air. They came out today, clean my filthy air conditioner, and got it ready for the summer. I love the fact that they will remind you when it's time to have your heating or air conditioning serviced, takes the load off me.

Been using M&M for over 12 years now and they have taken care of everything for us. Honest staff and techs!

I won't use any other company. The guys that came out were polite and explained everything in detail. Much better than other companies I've used. This is from years ago evidently it never posted. You want a good and honest family owed business, this is it. You will not be disappointed. I have used them for every house we have owned for probably 6-7 years. They work till they find the problem. If I could give them more stars I would!!!!

We have been using this outstanding service since 1999 and they have never failed to be anyrhing but excellent, always giving only their best with professionalism and caring. In addition, you can't help but appreciate their friendly and personal caring approach to their customers. A rare find in today's business market.

Once again, M&M Heating and Air bailed us out of a potentially hot weekend. As always prompt and very professional!!!

We have used M&M Heating and Air for 10 plus yrs. They are very honest and easy to deal with. We high recommend them!