HVAC reviews in Jacksonville, Arkansas

Unit was totally out of Freon. Hopefully it will not leak out resulting in another service call. In the event it does though, may I request that Caleb be assigned to my house again.

The technician, Caleb was very professional and knowledgeable of what was wrong with our AC unit. He got it fixed very quickly!

The technician(s), I'm sorry I didn't record the name(s)) were more than helpful he was informative and professional. The tech was patient considerate and polite. The technician returned to my home to help me stop a problem associate with my unit but not necessarily under his responsibility. I highly recommend Ellis HVAC, LLC.

Do not hire this company! I made a home warranty claim on August 29th, 2024 for my air conditioner being out. First American Home Warranty hired Ellis HVAC to come out and look at my AC unit. They determined that it needed a new compressor. The tech explained that it could take a while to get the part delivered. Ellis HVAC received the new compressor on October 2, 2024. I have made numerous calls to Ellis and First American and Ellis HVAC has not even made an appointment to install the new compressor. It is now October 21, 2024 and I have not heard from Ellis HVAC. If I could award negative stars, I would. I have never experienced such bad service from a company in my life. Again, do not hire this company to work on your home, they are beyond unreputable.

After speaking to a company or two that insisted I needed to replace my entire heating and air system, Ellis came out, troubleshot and repaired my system allowing me to have quick service during a record breaking heat wave. I can’t express how prompt and professional the service tech and owner were. I highly recommend this company and I will continue to use them for any service needs.

Called Ellis hvac in Jacksonville Arkansas to fix our air conditioner. Came on 6/21/2024 to replace condenser motor. Paid them 408.44 for the service. Next day we noticed a bad vibration on floors and walls. Called them no response.Called again no response,texted them several times and continued calling. Went to business on 6/27/2024 and left note. It’s been 6 days now have not heard from Logan or business. We are seniors and do not like to be taken advantage of, now we have to find another company to fix there mess up. I would not recommend this company to anyone.

Very prompt and excellent in their diagnosis and fixing the issue we had with our heater. Highly recommend Caleb and Logan for your HVAC issues.

Great company! Very professional. Landon came out and found the issue we have been struggling with for over a month from another company to fix. Would definitely recommend Ellis HVAC and would use them again! Thank you :)

8/23/24
Sadly I have to change my review from 5 stars to 1. Our leak returned and the warranty company notified Ellis HVAC that the issue still wasn’t resolved. That was 8/17, no one called me back so on 8/21 I called Ellis HVAC and left a message inquiring on when they would be coming back out. No callback. Thursday 8/22 I called my warranty company who reached out to Ellis HVAC and they refused to come back out to our home claiming they fixed the issue and will not come back out. To this day they didn’t even have the decency to return my call and let me know that they were refusing or why. My ceiling and wall have been saturated for two months now while we’ve been trying to get this fixed and just having to he professionalism to call so we could look for another company would’ve been nice. Today 8/23 a company came out and said that the evaporator coil is leaking and that’s where the leak is from. That was the problem all along. Use caution when choosing Ellis HVAC if they can’t fix the issue they will just refuse to come back.

Landon was punctual. He checked everything on the unit, including making sure parts are working properly. Landon even checked the Breaker box. One of the breakers had tripped. He put all our back together on the HVAC. He did not leave a mess, nor did he make a mess. I appreciate Landon for that. He left in a timely manner. First Warranty you can send him to my house Anytime when I have a problem With my AC unit. Thanks for handling my situation first warranty.

Caleb was very kind and fixed my AC quickly. He explained the issue and showed me pictures of the parts of the unit that had malfunctioned. I will definitely use Ellis HVAC again if the need ever arises.

Did a great job! A/C coil went out so they got a new one, got it installed and back going again. Great service and job well done by Ellis HVAC!

Awesome attitude, Awesome service, and a great company. And no, I'm not related to them.

I was told my unit is no longer covered. And noone would be able to help me.

Logan, you made me feel secure and confident that you were going to get my Son and I back warm, again. Listening to you and how you were describing your plans and providing me with extra information about my heater as a new home owner, made me even more confident. Your knowledge was everything. You were fearless and that’s how we want to feel as Customers! Thanks for being genuine and so helpful. You’re 5 stars in my book! Thanks again!

It took a while for the service call to get scheduled, but that’s the only problem that I had. After the service call was scheduled, I was able to get a reasonable timeslot and Caleb the technician was very knowledgeable and helpful. He quickly resolved my problem. Should I ever have another issue I would hope to get this company out again.

It has been 3 long weeks. But we finally have heat. Thank you.

My Home warranty is a great service! Thanks Ellis

DO NOT USE. Home Warranty forced me on to this company in May of 2024. Of course they said was a compressor with a charge of 714 $ for additional installation. I never was called by Ellis. I called several times and did not get a call back. I had to engage the warranty company for updates. 30 days later they finally came out to install. They did nothing extra for the 700$ bucks. The unit went out again about 4 weeks later. We called another Hvac place out, come to find out Ellis by passed the breaker for the unit and wired it directly. It burned up our new compressor, burned the wires to the main and fried the main board. Do not use this company.

Have used this company 3 times through First American Home Warranty and they're great. Landon is normally able to come the same day, and all times was able to locate and fix the issue. We would recommend their service to anyone, quality service and nice people.

I give Ellis HAVC, LLC Technician 5 stars. Great costumer service too.
Don't hesitate to call if you need your HAVC Serviced.

The service tech was good. Very friendly and professional. But communication has not been good. I can't get anyone to call me back. Also, the service tech told me there were problems with my duct work that need to be fixed. But then they told my warranty company that everything is working as it should. It clearly is not. So now I have to get another company out here.