Reviews of local pros in North Little Rock, Arkansas

I believe this is the second time that we have used Chapman Service. The first time was trouble with the AC which turned out to be the control board being bad, the system was not installed by Chapman Service and at the time was 12 years old. They were able to source the parts for the system and get the air running again the next day. This time around the system was 14 years old and a sensor was failing telling the control board that the furnace was getting too hot and shutting down the system, and a small gas leak from a crack somewhere in the system was allowing gas to leak and leave a white residue inside the unit. Both times, they were able to get to investigate the issue the same day that we called for help and get us a proposed solution and estimates with in a few moments. This time, we opted to replace the aging system with a new Trane system and thanks to John, Dakota, and Jacob they were able to have the old system out and the new one up and running within the day. Both times, I'm ashamed to say, they were not our first call for help. The first time we didn't know who to call, and the second time we had two contacts (the one we called and they never showed up or Chapman Service) and like the first time, we guessed made an appointment and they did not show up...again, so we called Chapman Service and they were there to help in no time. We now have enough decals and cards, I don't think we will forget who we will call first next time. Thank you installation crew, Ms. Misty in the office for keeping us informed and scheduled, and Mr. Dan for getting us the estimates to us so quickly.

After being away for the 4th of July I returned home at 8pm on the 5th to find my air conditioning was out. I called Chapman Service and they were at my home in less than 30 minutes. The owner called me to give me the name of the technician , let me know he was on his way and what the truck would look like that the technician was driving . John got my air conditioning back on in about 15 minutes and was polite and professional. Great service after hours. I will definitely use them again.

I use Chapman Service for all my heating and AC needs because Dan Chapman and his staff are top-notch professionals. I have used them for every house I have owned and I have never had problems using them. I will continue to call Chapman Service for all my heating and air needs.

Wonderful service from Chapman today. They were recommended by our now retired former HVAC folks. They did not disappoint. Our unit is running cold air again! So thankful. Supremely professional and prompt. Courteous and Kind. Very thankful to have been referred to them today!

I purchased a HVAC system from Chapman Service and will likely purchase three more HVAC systems as and when my current ones die. Their pricing was competitive and the installation went very well. I appreciated the extra steps they took to install the new system and to protect my home. Everyone with whom I have worked at Chapman has been courteous and professional.

All of the servicemen were professional, courteous, knowledgeable, on time, and sensitive to our wants. Mr. Dan Chapman was involved in the entire process of replacing our heating/air conditioning system and was always willing to answer any question. The entire process was pleasant with minimal disruption to our daily routine. We have great confidence in them.

From Day 1 my experience with Chapman Service has been outstanding! When they came out to do the estimate, Dakota was checking the exterior AC unit and noticed something unusual with the relief drain for my hot water heater- something he did not have to notice or comment on. We went to my hot water heater and sure enough it needed to be replaced immediately! If he hadn’t mentioned it- it could have created a much more costly problem . He went above and beyond what he was asked to do. While I am in the process of saving up for the Trane unit package I want- I asked if they would be willing to install a couple of window a/c units which were installed within an hour this morning by Mr Dan Chapman and another staff member. They were courteous, professional and set the standard in customer service in my opinion. I look forward to replacing my entire system with Chapman Service soon!! Thank you!!

08/02/2020
Last Thursday I got a call from one of my kids telling me that it was 86 degrees upstairs. I called Chapman Service, I was told that someone would be there within the hour.
Technicain’s arrived and attempted to repair the unit which was installed when our house was built in 1986. They got the unit repairs but it was still having problems. While I did not want to replace my entire AC system that was what need to happen.
This is the second time I’ve used Dan Chapman and his company. We replaced the unit for our 1st floor in 2013. It’s still running great!!
We opted to go with the smart thermostat and added one on the 1st floor unit as well.
Trane has great products and Chapman Service provides great service. Give Dan and his team a call, you will not regret that you did.

My husband, Ben Youngblood, left a review earlier about my conversation with Chapman today. As Chapman stated in their response, we had already had 2 electricians come out and they gave the same diagnosis for our electrical panel. However, the warranty company wasn’t satisfied and wouldn’t cover the panel replacement until we had Chapman come out to give their diagnosis. While speaking to Chapman (which was at 4:40, not after hours as far as I know - I assume regular business hours end at 5 but they just advertise as 24/7…), he asked several questions which I answered…I noted that our power was still off due to the arcing and it not being safe. He then told me that the arcing would only possibly result in the wire melting in half, “it wouldn’t explode or anything” making it sound unnecessary and overly cautious to still have the power off even though that’s what the fire department told us to do. He also said it would be maybe Thursday or Monday before they could come out (how about that 24/7 service?) My husband works from home, we have pets, and I’m pregnant so we cannot continue going without power or risking turning the power back on and there being a fire. In his reply to my husband’s review, he takes no responsibility for the inaccurate and unsafe information he provided during the phone call and instead frames the customer as the problem acting as if we’re unwilling to give grace because we “didn’t get our way on the spot.”
Our warranty company also sent Chapman out for our HVAC unit a couple years ago and their quote was WAY overpriced. So not only are they not professional, they overcharge and apparently don’t actually provide 24/7 services.

Edit to respond to owner’s response:
I didn’t ask for anything for free. Of course after having paid two other companies already but the home warranty company not being satisfied with their diagnosis, we weren’t thrilled to have to pay a third company. But we didn’t expect anything for free.

The owner never even offered “emergency services” though I made it clear we needed it fixed ASAP. I was only told it would be several days before someone could come out. When I described the arcing, burning smell, etc over the phone, I was told the arcing wasn’t dangerous and we could turn our power back on without concern (though the fire department had told us otherwise.)
The owner hasn’t denied saying that, or explained what he meant in the unlikely event that maybe I misunderstood what he said.

I’m sure it goes without saying how unprofessional the owner has been in handling any negative feedback from customers. He takes no responsibility for his own poor customer service or incorrect information about the danger of arcing, and instead frames the customers to be the problem. It also took over a year for him to respond to my review.

I called Chapman Service when my AC broke down. They are very knowledgeable, professional and well trained in HVAC and are Master Electricians as well. They provided timely service and installed state of the art equipment. They showed up on time with a full crew and finished ahead of schedule. And their prices beat the competition by several thousand dollars. They do all manner of electrical contracting work. I used them to install lights, outlets, fans and cabinet lighting. They did everything they said they would do and it all came out perfect with no surprises or delays. They really are experts in their field which gives the client a lot of confidence in their work. And they are very pleasant and courteous, whether you just have a question or need work done. They are a pleasure to deal with. I highly recommend them.

Chapman's Service Technician was great. He was very knowledgeable, took time to explain the process, listened to my input, offered viable suggestions, was easy to communicate with, and brought the issues down to my level. In all a very satisfactory experience AND Chapman Service will be back in the fall to check out our furnaces.

I placed a service call with Chapman about troubleshooting a burning smell coming from our heat vents. Mike was able to come out on the same day and took care of my issue within a few hours. He was upfront about the work and the cost, very friendly and prompt, and the problem is fixed! Thanks Chapman!

Chapman is great. We have the service contract with them and get two annual cleanings which keeps our units in top top shape. If you do have a to make service call, you will not get charged for emergency after hours with the service contract too. They also seem to prioritize, or at least get to you asap, if you maintain a service contract.

After a circuit board in a major appliance blew out at the time of a recent power outage, I was advised to get a whole-house surge protector. I called Chapman Service and Misty (on their front desk) immediately gave me the full price for the installation, saying they could install it the next day.

Job done. Happy customer.

Dan Chapman and his employees are exemplary in the service they provide: knowledgeable, straightforward, responsive, conscientious, courteous, and reliable.

AC unit was not cooling, called the techs, after $597.00 and a facetime visit with their boss, and a second visit in one day, STILL no AC. The boss(Dan Chapman) came out the next day, which was Saturday 9/21/24, and requested $600 more dollars for the second visit Friday evening and his services. Needless to say, still no AC. The boss said that the compressor needed to be replaced or I needed another unit (about $6500). Convinced him that I'm not using the freon that they put in the unit because the unit is not getting cool. So he dropped the price to $300. $897 total, still no AC. The following Monday I called another AC service for a 2nd opinion, the ac unit was 12.2 lbs OVER the amount of freon, which caused the compressor to stop working. He charged me $24.00 to service my AC, and my family and I are enjoying COLD air. Lesson learned!! Happy to say, I found a New AC company that I can trust.

First it was Cold! The tech kept working up until 8:00 PM to discover the fault. The next morning three men showed up armed with a plan to get me fixed in two hours. MISSION ACCOMPLISHED! Thank you to the Chapman team. (My wife is very happy- and we all know what that means!)

I had to replace my package HVAC recently. I called Chapman Service and spoke with Dan Chapman who took the time to explain the unit options available, and the pros and cons of each one. He was very knowledgeable, patient, and willing to answer any question I may have had. Once a decision was made on the unit for our home Kaitlyn set up my appointment , and the installation team arrived as promised. The installation team was very efficient, and they quickly worked to install the new unit and was more than willing to answer any additional questions I may have had. The entire process went very smoothly, and the customer service was outstanding.

Thank you

I recently had my Sherwood home ac and furnace replaced by Chapman. Everything went as good as could be expected. The service post installation was excellent! Dan Chapman and his employees were knowledgeable and made every effort to ensure the experience was convenient for me. I allowed them into my home remotely (while I was at work) and they provided very prompt service. I appreciate the effort and attention to detail!

Dan and his crew replaced two a/c units in two days at the hottest time of the year. They worked late to make sure every feature was correct and fully explained them to us. They even called later to make sure we were fully satisfied, and Dan came to be present when the city inspector came by.

Eighteen months ago, after a lightning strike damaged one of our systems, his crew repaired it and installed a whole house surge suppressor.

We have used their simi-annual inspection service for several years and have been very satisfied.

Quick reliable service at a reasonable price.

Wow I just had an amazing experience with Chapman Service. This is the first time working with this company and they are very I talked with Dan this morning about the situation with my home and getting the air conditioning unit ready for the summer. Dan was extremely knowledgeable and answer all of my questions to the T! He was able to immediately have Jeremy come by to do maintenance on the unit. Not only did Jeremy do a stellar job (and providing before and after pictures of the work) but also he walked me through everything he was doing step by step. He went the extra mile to give me suggestions on important details that needed to be addressed. I HIGHLY recommend this company and look forward to working with them for years to come. Very professional!!

This company has been the best so far we have needed. Heat condensation drain to outside freezing year after year resulting in no heat during coldest time of year. Previous company made a short lived bypass as needed for 5 years. Gave up and called Chapman's. Not only did they fix this problem reasonably, but fixed the drain pipe that had been leaking quickly. Yearly maintenance now to the company that cares! Thank you Dan and everyone. Veteran to the rescue again! Lifetime customer!!