HVAC reviews in Bakersfield, California

We were so impressed with this company. They went above and beyond to get our a/c working. We had a special order part that was needed. And instead of waiting around for the warranty company to do something about it. The owner was on a mission to find the part. And get my family back into the house. (our a/c decided to go out, when it was 112 in Bakersfield) This company is top class, very professional employees and very friendly.

I meant to write this review but now when I used them the second time, I have to share.

The home insurance company sent them out and they were great. Not only were they willing to come out to our very remote location without a complaint but they changed out our very old heater for a new one when they couldn’t find the parts. They didn’t charge me any extras like another company tried to do on a similar job in another apartment. I like that they came, saw they couldn’t fix it then were well prepared to swap them out when they came back with a new one.
Now I just had them out again to fix an old a/c. Again they came out, saw what they needed to do then did it. All done without extra costs.
James was the technician and he was nice polite and left the work area clean. You can’t ask for more.

Literally the worst possible customer service I could imagine. Getting a tech out to diagnose our fridge was not an issue but it took four months to actually get them to come and fix our fridge. They never called us to schedule, we had to hound them to get a tech out even after they said they had our parts in! Two no call no show techs and they acted like it was our problem that we kept being left high and dry. Finally got our issue resolved at 6pm (given an 8-10am window for this third scheduling and assured we would be the first visit of the day) and it took ten minutes. Absolutely asinine. Incredibly inefficient and poorly managed company, very unprofessional service. If we weren't forced to use them because of our home warranty I would have severed ties months ago. If you just need a diagnosis for a cash claim they are fine but I could not recommend them less for any actual work you need done.

It took this inept company and technician 2 months to fix the heater for my 90 year old mother! shame on you!. I texted, called, emailed multiple times with no response. They finally responded and then no showed for 4 consecutive appointments where I had to go to my mothers house form the 2 hour period and they didn’t show up. They finally fixed it yesterday but, anyone reading this, please do not give them the courtesy of your business. You should be ashamed as to how you treated our family.
Rupert C Chowins

Dear Appliance Clinic, please fire Heidi, obviously not her real name. She autotuned over some pretend voice. Rudest customer support service I’ve ever came across. She’s currently ignoring my calls because she was in the wrong and she doesn’t want to admit it and she refused to put me on the phone with a supervisor or anyone with authority over her. She was really rude to me and factually wrong so when she got caught, she hung up on me. She changed the appointment time with me and then I told her to cancel it and they still showed up, my guest let the guy in and he obviously had no notes from the last guy explaining the issue and the part needing to be changed, so he said nothing was wrong with the machine. She told me he wasn’t let in, when he was there on my front door camera going into my house. Heidi, educate yourself before you tell people the wrong information. Current update apparently no supervisors are ever available but they did inform me that they’re sorry haha. Don’t use this company if you want any real repairs done or a service to be complete. They show up when they want and they have no proper schedule.

Fidel was great and very helpful. We needed our heater serviced and called our home warranty. We had great communication with the office people and Fidel was Johnny on the spot with reaching out to us. Fidel was able to diagnose problem over the phone with me and order the correct parts needed. He came to install new parts and had us up and running very quickly. I appreciate his attention to detail. Thank you for being nice to my wife and daughter since I wasnt home.

Fidel and his partner came out this morning within an hour of contact through our home warranty. Not only did he fix our issue right then and there. He was so helpful, courteous and explained so much more on how to maintenance our AC. He literally had our AC up and running in less than 20 minutes! He forever gained a customer with our family! Thank you!

This company installed a new heater and it was set up all wrong. We have had nothing but issues with it. They did not use the right pipe size and our heater keeps over heating. We had to have another company come out and look at our unit and he said the whole unit it set up wrong and not even up to code. Apparently it was never permitted either. Now we have to pay $9,000 for another company to come out and remove the whole unit and reinstall it in a different location of our house because the unit is too big for area they installed it. DO NOT USE THIS COMPANY. Fedil will not even answer our calls because he knows he messed up and did shitty work. Now we have to take him to small claims court.

First and foremost, Fidel is an excellent technician and a great person. He found my problem in my HVAC system quickly. This was due to a terrible business ( not naming names ) from Santa Maria that couldn’t install it right to save their life. Big shout out to Barbara. Very friendly and helpful person. THANKS AGAIN you saved the day and I highly recommend.

We had them come out to change out a heater/air conditioner unit under American home shield they put a unit too large in our home. Sounds like a turbo Jet. We had it inspected by another heating company. They said the unit too big For the size of our house and ductwork and is a fire Hazard as of January 12 26 They have Not responded to the problem.

Guy is very rude not very professional.

Very nice man. Knowledgeable. Recommend highly.

Easy to get ahold of. Prompt, professional and reasonably priced.

Great service fast working and quality work I recommend him thanks for the work

Reggie was professional and quickly responded to my text.

When called, the guy was NOT friendly. He did not know how to express and was pushy.

Very professional. Responded quickly and was able to get our cooler working right away. Great service. Highly recommend.

DO NOT RECOMMEND!!!
I contacted this person to take a look at my swamp cooler, he said he would come out to see it. He called me at 7:00 am and told me he was going to come see the cooler. 2 hours passed by and I called back to see if he was going to check it out and this is LITERALLY how our conversation went:

Me: You called 2 hours ago stating you were going to come check my swamp cooler but no one has come yet,
Him: Whose this?
Me: Angel
Him: Oh yea, I drove by and decided I am not going to work on that, its too complicated and looks modified.
Me: Is there a reason no one called me to tell me that?
Him: Yea, I probably should have called but it is what it is.

I can NOT make this up! SMH!

Reggie was the best!!!! Fixed my old swamp cooler on my second story roof, he was quick and reliable. Great communication. And very very affordable:):) I will definitely be using him for all of my evaporated cooler needs :)

I have used Reggie in the past with minimal issues, but this time he was a complete flake. I was looking to upgrade my swamp cooler to a MasterCool unit. I called him the beginning of May and it was nothing but delay after delay. I called him over and over and he responded one time. The only way I was able to speak to him was if I happened to catch him. First he told me he was busy, but he would make time for my install. Next time I spoke to him he stated he was not so busy and he would prioritize my job. That was mid May and the last time I heard from him. Due to
Reggie's lack of communication, I had to shelve the MasterCool idea. I needed air quickly by that time. I located another gentleman and he had my cooler measured, delivered and installed within a week. My message to Reggie would be this, if you were not comfortable with the MasterCool idea you could have been honest with me. You have now lost a customer due to your behavior. When I was seeking another avenue I called a few different suppliers and they stated that Reggie has been undependable recently and they could no longer recommend this company.

Brand new Champion swamp cooler went south after 2 months. Googled Reggie online at 03:00 AM and texted him. At 07:00 he called me and was on it ASAP. Took him about 3 1/2 hrs finished 10:45 AM same morning. Cost me $180. Fair cost, professional attitude & quality work. Did extra work fixing what original installer screwed up. No one except Reggie will touch any of my swamp cooler's in the future ! Now have Reggie service cooler in fall & spring...no more break downs.
Reggie now has cooler on 2X a year service program and I don't have to worry.