Reviews of local pros in Clovis, California

The technician was great. My problems were with the automated phone tree and Sears canceling and reschedling services.

For over 20 years I have relied on Sears to accurately and promptly complete repairs. After 5 service calls over a 30 day time period the unit is still broken and different messages are delivered by the provider and Sears. The technician is very friendly though.

I had my treadmill looked at since I was hearing an unusual noise coming from the motor area. The repairman showed up as advised. He did some checks and told me he heard nothing. I understand he sees a lot of treadmills at work. So my hearing must be off since I have owned this treadmill over 3 years. He then opened the cover to the motor. It was obvious dusty. He started to close the cover until I asked him if I could at least vacuum it our with my vacuum. Last year the repairman from Sears vacuumed out the motor area without me asking. But then again it was under warranty then. He said my belt was a little to one side. He told me all I need to do is use the wrench that was provided with the treadmill. This was a floor model I bought and was missing a lot of accessories. I did not have the allen wrench nor did I own one that size. So he decided to adjust the belt for me. This was checked and done last year by the same technician last year without me asking again. So I guess when you pay $99 for a technician to come out you are only paying for them to tell you what they cannot hear since they have not ever used your treadmill. Most of the time I have had decent experiences with Sears technician. The technician was polite but I should not have to ask for simple cleaning or adjustments when I pay that much money.

Very poor customer service— too bad I can’t give 0 stars! Had an appt set up and waited here all day only to have someone call and reschedule the appt for another day I wasn’t even available. They canceled on me a previous time, too! When canceling my account online, they had the nerve to indicate the service was “Completed” on their records. …Really??? Don’t even bother with this company.

Our repair person was exceptional in his help and suggestions. More than willing to spend the time to EXPLAIN to us why he recommended certain procedures to maintain our appliances and household safety.

You are fortunate to have him represent you. Have used Sears Prevention Maintenance for over 40 years all over California.

Have a blessed day.

I bought The Sears home warranty plan after one of their representatives convinced me too. Worst decision of my life. $700+ And thousands of dollars of spoiled food later and they still couldn’t fix the issue with my fridge. Instead they keep giving me the run around. One of the tech who comes is very nice and gets work done and genuinely helps you. The other just stays on the phone and makes it the worst possible he can for you. I hope these guys are run out of business. They are scammers do not waste your time with them. After coming to fix my fridge for the same issue 5 times they were supposed to replace my fridge but nope. On top of all this it takes about 2 weeks for a part to arrive then another week for them to schedule an appointment. So if any of your appliances go bad be ready to wait at least 3 weeks before they even try to fix your stuff.

Very, Very Pricey! So it is stated that Sears has a $99 diagnostics fee. Well they also have a $151 solder the wire fee!!!!! Yes indeed, don't think the service guy was here for an hour. But the total was $250, so that "soldered wire" is what they will cover for 90 days, one hour labor cost $250 with a 2 minute solder!! Last time Sears!!!
But HEY! Guess what, they offered a 50% off deal, if I sign up for a complete appliance warranty program at $50 a month. But I will still have to pay 75% of the repair charge?? Will have to review the warranty info when I get it. But I'm thinking I might get screwed and Sears didn't even give me flowers or chocolate! Hell's Bell's, 50 x 12 = $600 a year and I would still have to pay 75% of the Bill! Think I will cancel ASAP!!

I have absolutely grown to hate this company due to ongoing service problems. In mid-February I contacted them because my 3-year-old Kenmore refrigerator/freezer was not cooling properly. It took them 7 days to send someone out to diagnose the problem. Then it took an additional 9 days to order the part and send someone out to install it. The r/f worked for a couple of weeks before failing again. Same process: 1 week to get the problem diagnosed and 1 more week to have another part installed. This time the r/f worked for less than a week. You guessed it, another week to send someone out, although this time the technician was at least able to do some work without ordering more parts. The next day, the r/f was not working. And, yes, the service department is telling me it will be a week before they can send someone out. That will mean that my r/f has not functioned properly for 6 weeks out of the last 12. Based on this experience I would NEVER buy another Sears brand product.

Both Sears technicians Zane & Benito did an Amazing job, I received professional customer service & great support w easy language to understand my A/C unit. Excellent & Efficient Work! 1000 stars out of 10 for these two technicians 💯! Thank you, from Leticia M.

Dennis communicated a couple of times regarding the scheduled service time. So I was kept up to date on the timely call. Dennis was friendly, competent and quick to analyze and fix the problem.

The serviceman that came for our water heater was fantastic. Our water heater is under warranty and needs to be replaced. However, this cannot happen without the receipt for the water heater. I cannot locate the receipt. I have sent a letter and my son has phoned to see what options that we have if I cannot locate the receipt (purchased in 2014, or l5).
We have not heard from anyone. No call backs and no answer to my email.

After the final serviceman came and repaired our refrigerator I feel the need to update my previous one star review.
Dennis(the man who repaired our refrigerator) was friendly, thorough and completed his work in a professional manner. Actually the first gentleman who came out to our house to evaluate the refrigerator seemed very competent as well .
However it was an absolute nightmare over the phone trying to clear up a problem. The serviceman did not show up on the scheduled day. We spoke with various people on the phone who had no idea what was happening on this end. We continually received misinformation from individuals who spoke broken English. Received several texts that were contradicting each other and completely inaccurate . It would have been funny if it were not so frustrating . This was after extened periods of time on an automated endless loop. When we were given a new repair date we weren't even sure the person the phone knew what they were talking about.
We were without a refrigerator for 2 and 1/2 Weeks which is not the end of the world and it didn't cost as much as we were originally quoted.
Even though it worked out and we were happy with the workmanship I doubt we would go back to Sears because it was so very difficult getting answers..

I have an old Kenmore Dryer Ultra heavy duty electric that stopped drying clothes. I was able to get a service call scheduled for the same day that I called in the request, the service tech showed up within the time frame given by the appointment scheduler, he diagnosed the problem - failed heating unit, and had the replacement part in his truck. Service call maybe lasted 20-30 minutes. Great service, friendly and knowledgeable tech, cleaned up his work area afterwards. It was a remarkable set of events that seemed to fall into place that day. I would schedule another appliance service call with Sears.

Everything was fine until we received a bill for the service we paid cash for. The technician apparently didn't bill our service properly so on top of spending over $200 for out repair we had to also spend a extra $10 to mail a dispute letter attached with the reciept of services paid for. We were told that if we would of purchased the warranty that we wouldn't have to write a letter and was also told that the technicians supervisor would call us. That never happened. We just received our second bill with a late notice on 2/24/17. They received out letter on 2/6/17 I know this because i spent the $10 to send it certified.

If I could give negative stars I would. Sears customer service on the phone is absolutely the worst. They have no active listening skills and they have obviously never had to pay for repair on an appliance. I had called sears for my ice maker and schedule the preventative maintenance on other appliances in my kitchen. They put in a new ice maker and in the process broke my water filter. I have yet to have this fixed and when I called they gave me this appointment that is very far out. HORRIBLE and none of the customer service representative listened and never did one show any empathy. Do not spend your hard earned money here it is an absolute waste go with a local company that is actually responsive.

Our service man was on time and courteous. He was very impressed with the age of our snow thrower (15 years).
He told us that they don't have parts for it anymore but he was able to take care of our situation which was removing the wheel and re inflating the tire.
We were very happy because now we can remove the snow from our driveway. We're senior citizens so it's important for us to be able to get out in an emergency.

I live in the foothills and it's very difficult to find service people willing to come to my home for repairs. Sears has been my go-to company over the years and this last repair for an AC unit did not disappoint. The service technician was prompt, gave updates on when he'd arrive, quickly assessed the two problems, one of which he could fix and get the cooler running and another which required a part he didn't have, but he was back in two days with it and the cooler is performing perfectly. Great job, Phillip!

Gabriel was very helpful and professional. After dealing with the 800# multiple times…….and being told different things each time I called, Gabriel was very professional. Most def 5 stars. Zero stars for the Customer Service #

Loved your service, kept me informed of my call and arrival of tech. Best communication I’ve ever had with any company.

The technician was really really good! Responsive, nice, very knowledgeable and efficient. Super pro! Fixed the problem in no time at all!

Sears technician provided a great service. He arrived on time and let me know in advance when he will reach my home. He understood the appliance issue and ordered all required parts and repair was done with great care.

We keep getting an error code on the dryer and have gone through the troubleshooting guide. A service tech has been to our house 5 times now, and we have done everything they told us to, and they have replaced the motor, but it's still happening, and worse now.

They were helpful in the beginning, but now is starting to go downhill. First they show up and wait 2 minutes before leaving, and he didn't even attempt to call me (my kids were being loud and I couldn't get to the door fast enough). Then the next time, a different tech didn't make it at all, but he did call me to let me know. Then the 3rd time he doesn't show up and doesn't call, so we leave for a trip. He ends up showing up 1.5 hours past the wait window, but since we weren't home, he says we declined the service and cancelled the request.

I just want a working dryer!!!! We don't have time to keep waiting at home for service techs to not show up. We both work full time. This is getting ridiculous! And it's wasting energy because we have to run the dryer multiple times for each load before it will actually heat up and dry out clothes. We have 2 toddlers, for Christs sake, we don't have time for this!!