Reviews of local pros in Clovis, California

After the final serviceman came and repaired our refrigerator I feel the need to update my previous one star review.
Dennis(the man who repaired our refrigerator) was friendly, thorough and completed his work in a professional manner. Actually the first gentleman who came out to our house to evaluate the refrigerator seemed very competent as well .
However it was an absolute nightmare over the phone trying to clear up a problem. The serviceman did not show up on the scheduled day. We spoke with various people on the phone who had no idea what was happening on this end. We continually received misinformation from individuals who spoke broken English. Received several texts that were contradicting each other and completely inaccurate . It would have been funny if it were not so frustrating . This was after extened periods of time on an automated endless loop. When we were given a new repair date we weren't even sure the person the phone knew what they were talking about.
We were without a refrigerator for 2 and 1/2 Weeks which is not the end of the world and it didn't cost as much as we were originally quoted.
Even though it worked out and we were happy with the workmanship I doubt we would go back to Sears because it was so very difficult getting answers..

I have an old Kenmore Dryer Ultra heavy duty electric that stopped drying clothes. I was able to get a service call scheduled for the same day that I called in the request, the service tech showed up within the time frame given by the appointment scheduler, he diagnosed the problem - failed heating unit, and had the replacement part in his truck. Service call maybe lasted 20-30 minutes. Great service, friendly and knowledgeable tech, cleaned up his work area afterwards. It was a remarkable set of events that seemed to fall into place that day. I would schedule another appliance service call with Sears.

Everything was fine until we received a bill for the service we paid cash for. The technician apparently didn't bill our service properly so on top of spending over $200 for out repair we had to also spend a extra $10 to mail a dispute letter attached with the reciept of services paid for. We were told that if we would of purchased the warranty that we wouldn't have to write a letter and was also told that the technicians supervisor would call us. That never happened. We just received our second bill with a late notice on 2/24/17. They received out letter on 2/6/17 I know this because i spent the $10 to send it certified.

If I could give negative stars I would. Sears customer service on the phone is absolutely the worst. They have no active listening skills and they have obviously never had to pay for repair on an appliance. I had called sears for my ice maker and schedule the preventative maintenance on other appliances in my kitchen. They put in a new ice maker and in the process broke my water filter. I have yet to have this fixed and when I called they gave me this appointment that is very far out. HORRIBLE and none of the customer service representative listened and never did one show any empathy. Do not spend your hard earned money here it is an absolute waste go with a local company that is actually responsive.

Our service man was on time and courteous. He was very impressed with the age of our snow thrower (15 years).
He told us that they don't have parts for it anymore but he was able to take care of our situation which was removing the wheel and re inflating the tire.
We were very happy because now we can remove the snow from our driveway. We're senior citizens so it's important for us to be able to get out in an emergency.

I live in the foothills and it's very difficult to find service people willing to come to my home for repairs. Sears has been my go-to company over the years and this last repair for an AC unit did not disappoint. The service technician was prompt, gave updates on when he'd arrive, quickly assessed the two problems, one of which he could fix and get the cooler running and another which required a part he didn't have, but he was back in two days with it and the cooler is performing perfectly. Great job, Phillip!

Gabriel was very helpful and professional. After dealing with the 800# multiple times…….and being told different things each time I called, Gabriel was very professional. Most def 5 stars. Zero stars for the Customer Service #

Loved your service, kept me informed of my call and arrival of tech. Best communication I’ve ever had with any company.

The technician was really really good! Responsive, nice, very knowledgeable and efficient. Super pro! Fixed the problem in no time at all!

Sears technician provided a great service. He arrived on time and let me know in advance when he will reach my home. He understood the appliance issue and ordered all required parts and repair was done with great care.

We keep getting an error code on the dryer and have gone through the troubleshooting guide. A service tech has been to our house 5 times now, and we have done everything they told us to, and they have replaced the motor, but it's still happening, and worse now.

They were helpful in the beginning, but now is starting to go downhill. First they show up and wait 2 minutes before leaving, and he didn't even attempt to call me (my kids were being loud and I couldn't get to the door fast enough). Then the next time, a different tech didn't make it at all, but he did call me to let me know. Then the 3rd time he doesn't show up and doesn't call, so we leave for a trip. He ends up showing up 1.5 hours past the wait window, but since we weren't home, he says we declined the service and cancelled the request.

I just want a working dryer!!!! We don't have time to keep waiting at home for service techs to not show up. We both work full time. This is getting ridiculous! And it's wasting energy because we have to run the dryer multiple times for each load before it will actually heat up and dry out clothes. We have 2 toddlers, for Christs sake, we don't have time for this!!

Service, information and instructions provided were great and appreciated.

I purchased a refrigerator 2 years ago and a few months ago there was a leak from the hose. I called for repair service which I thought was too expensive $550 to repair. I have been a Sears customer for over 40 years never had issues with appliances. I decided to cancel the repair service but was never able to contact anyone about a refund it took 2 weeks to finally speak to someone. The charge on my credit card was done immediately!! I did not receive a full refund therefore tried once more to reach customer service again unable to reach anyone. I was shorted $50 on refund who kept the remainder of refund. Will never deal with Sears again!!!!

The technician was great, but it does seem like part determination could be ascertained ahead of time by talking to the customer so we don’t have to wait until July 9 for repair.

Our service tech never bothered to show up, even though we had a booked appointment. They claimed they called and since we didn't answer they cancelled the appointment. In fact we were supposed to have to different guys come for two different things and neither one of them showed up. That's a bad look.

Bruce from Sears was on time, professional, explained everything and went above and beyond to ensure we got the right parts. He even came ahead of time then scheduled appointment to repair the fan issue. Sears, Bruce needs a raise, now days it’s difficult to have amazing quality employees. Thank you Bruce, I greatly appreciate you and your experience.

Well, after four trips to assess and repair our fairly new refrigerator, it was finally fixed. At least we think it has been fixed. But we will continue to assess the freezer and refrigerator temperatures for several more weeks. At that time we will rest a bit easier. This has been a long haul and we hope and pray that our fairly new refrigerator will make ice and remain cold as it is suppose to function. The last repairman, whom made several trips to our home, is a true professional and we loved his service. Thank you !

Our 3rd party warranty service sent out two other companies before Sears and neither of the other companies knew how to fix the problem. Finally, they sent out Sears and our technician was Ward. He was very professional and polite. He diagnosed the problem immediately and ordered the part. He knew approximately when the part was going to arrive and made the 2nd appointment with us before the part arrived so as not to waste time and get the job done ASAP. In fact, we made the job harder for him because we were in the process of moving and then we decided to stay a little longer so we changed addresses on him 2 times.

The rate is for Sears service is very poor. You cancel my appointments many times and the technician didn't show up to finish fixing the refrigerator.

He did a good job trying to fix my dryer. I wish he could have fixed my refrigerator also. I had 2 requests at one time to be repaired, but that person this afternoon never called nor showed up!!!

Getting technicians out within a couple of days is good but it takes up to two weeks to get parts! AND I had our tech cancel our first delivery and never showed (no cancellation call) for the next appointment. It's difficult to get through to anyone since 90% of their customer service is automated. This is the core of their problem and weakness in their customer service. Once the technician is FINALLY fixing your appliance they do a great job

I would give one star if I could. This is the 2nd time for a no show. I have been waiting 4 hours today & finally received a text they have arrived 4:59pm. Excuse me I’m here and no one is at my door. Such a total inconvenience!! Sears get your act together! Have real people answer your phones! Such a waste of my time now have to find someone else as your obviously unreliable!