HVAC reviews in Concord, California

It was a great experience. Ethan is extremely personable, took care to keep his work area clean, fixed my heater quickly and affordable. I highly recommend Ethan and Hometown AC.

I usually don’t write reviews, especially after just an initial service. But this one is especially needed, warranted, and well earned and deserved.

Back in June I needed to get an emergency repair done as we were getting ready to travel and our house sitter, well we didn't want them to suffer in the heat. I called the main number at 1515; after gathering my information they gave me a range of 1600-1800. I was stunned when they called me back at 1530 and told me Ethan would be there in less than 10 minutes, and he was!!

With over 35 years in Coaching and client customer service, all I can say is WOW!! Ethan and Andrew were amazing. They were friendly, professional and most of all true customer services professionals who were exceedingly knowledgeable experts and master technicians able to break things down into simple understandable language.

All too many times, I get contractors and home service providers who come over and who are actively pushing the upselling and try and sell things that are blatantly not needed and false at the expense of providing good technical knowledge and service .
Ethan (and Andrew most recently) were friendly, courteous, professional and extremely knowledgeable. Most of all he was honest.

Coming from a family of contractors I know basically what I am looking at and for. Ethan did the diagnosis, found the problem, reevaluated and confirmed the issue and fixed the cause. No upselling, no trying to "sell me" a new HVAC system, just good old tradesman excellence. The trust garnered from this experience is second to none.

Previously I went with another company, for a different issue, and had a serious issue where they tried to blame me for the damage they did during the diagnostic and then tried to sell me an entirely new system. This completely soured me on that third party review app and their “highly” rated company.

Because of the amazing service by Ethan and Andrew, the company’s outstanding honest and REAL, good ol' fashion customer service, trustworthiness and integrity, I chose to purchase their Annual Service and Maintenance Program.

After our initial emergency service, I had the summer service completed and just last week had our winter service completed. All I can say is WOW!

For the summer service Ethan provide us with his world class tech knowledge and service / repair and for the winter Andrew did the same. Both took extensive photos, including all of the diagnostics, showed and explained all of the data in great detail, and explained what we should be looking at in prevention and maintenance in the future. The best part; NO high-pressure sales and upselling. THIS is what real sales and customer service is about. What a difference from so many other contractors.

This is what one can come to expect when technical service and customer service combine and take the forefront over corporate profits. As a family-owned business, Hometown Heating and Air Conditioning understand that they can EARN a profit and EARN your business, with and by providing world class, exceptional, honest service without gouging and ripping you off… a rare feat in today’s business world.

As a 30-year retired Navy Veteran, I was definitely disappointed that a company of this stature and service had NO military and veterans’ discounts. This was their only small negative ;-). BUT, I have come to learn they have an amazing service program that is better than ANY military or veterans' discount. So please, definitely ask about this service plan. It covers 20% repair discounts, 5% off installs, and 40% off plus 24-hour repairs.

I can proudly say this company, Hometown Heating and Air Conditioning has earned their amazing reputation and my families business, and they are the go to HVAC company! For Hometown Heating and Air Conditioning and their entire staff and technicians... As we say in the Navy, from a Retired Navy Chief to Hometown Heating and Air Conditioning, BRAVO ZULU, job well done!
10/10, *****, and will definitely continue to use their services in the future!!

Jake found the problem and replaced the part and then everything has been working perfectly. What I really appreciate is that he explained so much of the system to me and I really liked learning about how the heat pump works and why it is different from my previous Furnace.

Ethan and Andrew did a terrific job. They were punctual, efficient, thorough and very polite. My upstairs AC wasn’t working and they went into the attic and discovered an animal had chewed on the AC wires, which they fixed. I appreciated that when I called Hometown for their services someone actually answered the phone and sent Ethan and Andrew out the next day. Great customer service!

On August 22, Ramiro came out to perform the maintenance. He was very polite and courteous, and very thorough. When he was done he explained what he did with pictures he had taken. Very pleased with his service.

Galen was very courteous and was able to take one look at my system & diagnose the issue in a flash. He went back to his truck and got the required replacement parts, gave my dog the attention he requested & was on his way. Thank you Galen, my mom and I appreciate your excellent & honest service!

I needed a service on my 3 year old heating system and they fit me into a cancellation spot the same day. Waleed was incredibly professional, warm and friendly. He serviced our HVAC and gave us a detailed rundown afterward. Great experience!! I’ll definitely use them again!!

I needed annual maintence/inspection of my furnace and heat pump. I called three and 2 were no callbacks, and one erroneously said they can't do inspection of heat pump in cold weather. A friend referred me to Hometown, They quickly responded, were accommodating to my schedule, courteously and meticulously performed the maintenance. A few days later experienced a shutoff after 15 minutes of the furnace and they dispatched a technician who diagnosed the problem and carefully remained to verify that all is working (about 1.5 hours). I bought a two times per year maintenance contract. All very reasonably priced and no attempt to upsell me with anything I don't need. I'm very satisfied.

Courteous attentive service at every point of contact with staff at Hometown Heating and Air Conditioning. Our tech, Ramiro, was knowledgeable, competent and answered all of my questions. He quickly made the required adjustments to our system and offered advice on maximizing efficiency. Thank you Ramiro and Hometown! SV, 12/25

Marcos’s was a wonderful service man. He was on time, did a thorough maintenance of our system inside and out, and he advised us of future repair locations. We are very pleased with his work and the quality of workmen with this company.

Josh was the first person to show up who discovered that our heater control panel had been burnt out due to a lightning strike that day. He showed up at 10:00 at night to look at it.
Marin came in after that to install the control board and found that the igniter had been destroyed by the lightning strike as well.
Both Josh and Marin were very kind, extremely helpful and kept the area clean.
Thanks guys!

Got denied service when attempting to book. Top tip to potential customers reading this: The only correct response to "has your system ever been serviced before?" is NO, take it from me as I learned the hard way this morning. When queried by the receptionist as to my system's repair history, I said the word "rodent" in the context of, we had them exterminated and the crawlspace piping cleaned and serviced a year ago for a roughly 6 year old system. I didn't need exterminators this time, it's just the fan came loose inside the assembly and it's beyond me to fix. This stopped Hometown from progressing further with booking and I was politely refused service. Explain to me please how this makes sense. If Hometown insist on HVAC servicing loyalty, immediate denial without inspection of any kind is the worst possible way to initiate one anew. I can appreciate possible reasons for your hesitance but it solves nothing and leaves me in the cold, literally. My fault for owning a house and offering transparency to the question posed to me I guess? How bizarre.

Very excellent very thorough great personality and very helpful. Will continue using with them. marline, it’s one of the excellent workers will even call him directly if needed to be for any help. He’s out of sight. He’s really great very knowledgeable.

On time. Efficient work performed. Explained new system. Explained some code requirements.Polite and friendly service. Cleaned up all work space. Removed and took away old furnace and a/c unit. No hard sell. Several estimates to choose from. Good experience with all who work for this company. Employees seem to like their employer.

There’s of all experience over the phone with the lady who took the appointment was absolutely amazing! We ended up having a good talk anyway onto another note. They were very much on time. They return my call immediately. She had a dispatcher out here at the very next day and I’m also gonna have my heater completely repaired by tomorrow. There’s no Hidden fees. The young man that came out to help was very polite, non-judgmental, as my laundry room is in a complete disarray as so as my house he acted very pleasant and a very efficient at his job and knew exactly what he was doing. I couldn’t be more happier.

Marlon came out to do maintenance on our HVAC as part of the previous service that I already paid for. Marlon did a very good assessment of our system. It is quite an old system. He provided us ways that we could do to keep it running efficiently and hopefully add more life to it. Understandably he offered us some services that they can provide, I.e. cleaning etc. but with no pressure that we have to do it. Very comforting to know they are looking out For their customers. That is my honest assessment.

Hometown heating and AC technicians are professionals and they get the job done very well. Rany and Ramiro did a good job testing the AC/Heating system, found issues and fixed it quickly. Thanks.

What a great experience. I needed to have my air ducts replaced. These guys were there in under an hour, assessed the scope of work and had everything completed in just 2days. The guys were polite, cleaned up after themselves and explained everything thoroughly. I would use them again in a heartbeat.

Sooo helpful! I called and both Baker and Liz helped me troubleshoot and resolve my thermostat issue by phone. Amazing service. But had I needed a visit they would have been able to get me in 2 days later and it sounds like their diagnostic rates are very reasonable. I definitely recommend them. Thanks!

I had someone come to look at our mini split. He was fine - there was apparently no technical issues and he provided potential techniques to fix the problem that we can try. They didn’t work and now we’ve paid $80 for absolutely no improvement in our problem.

In addition, what really was tough with this service is the person who answers the phone. We had two terrible experiences with her.

First, when the technician was on the way, my husband called the number to ask that the technician call him upon arrival because he’d spent some time trying to look at the system. He was at work, and the front desk person seemed super confused by the request and it created a lot of stress for us as we have an infant who was melting down and I couldn’t come out and walk through with the technician. Our tenants were there and available to show the system but we wanted my husband to direct the technician to them and explain what he’s tried. She also told him that they don’t deal with mini splits even though we explicitly booked someone to look at our mini split. This made us question whether the technician was competent or not.

The second is that I complained that you have to pay by phone. when I googled their number, I received a bot, which didn’t work to pay. I had to search around to find their office number. It’s annoying that you have to remember to call to pay after the fact. Her reaction was not empathetic or apologetic. She got nasty and told me there’s no secure way to pay aside from on the phone and then put me on hold with no explanation. I wasn’t sure she was coming back to take the payment. Luckily she had someone clearly above her in the chain of command call to deal with it instead. But he offered that I could pay online and after she had told me it was insecure, I definitely didn’t want to do that. Plenty of services offer online payment and I’ve used them without having my credit card stolen so I feel confused at her insistence that there’s no way for them to create safe online payment systems.

Overall, the person answering the phone is a total disaster - both incompetent and rude. Not acceptable and I don’t want to deal with this company again.

The crew spent 11 hours installing our HVAC system located in the attic of our house. They did a great job, didn’t do any damage to the barely large enough access port, and cleaned up everything inside and out. I would highly recommend them.

5 stars for excellent service from start to finish! The customer service rep was amazing and got a technician out same day. The technician was Ramiro. He was friendly, professional, and extremely knowledgeable. Ramiro was also very patient and understanding with my father who is hearing impaired. He took the time to show my dad some maintenance tips. We ended up not needing any repairs. All in all, top-notch service! I highly recommend Hometown and Ramiro!