Plumbing reviews in Concord, California

They are so helpful and willing to answer all questions I would definitely recommend if you need quality part's go to Heieck

Great customer service, time saver. We somewhere else almost twice as much. Highly recommended.

Heiecks Supply is my favorite supply spot.. They always have what I want and need.. Customer service is extroidanary!!! I would recommend them to anybody...

An Employee was very rude to me when I arrived at 4:50 and tried to close the gate so I could not park. I was told they “don’t close at 5, we leave at 5.” I even called ahead to say I would be there just before 5 and they gave me an attitude over the phone as well. I will not return to this place. Terrible customer service.

Such a great place they help out so much good customer service

They are a Kohler rep with a rack full of their repair parts and cartridges. It looks like they're a fully stocked plumbing supply that would probably be able to fulfill your plumbing needs.

Shout out to Roberto for helping me think outside the box. Thank you for helping me figure out how to do what that other store told me I couldn't do! I so appreciate that you took the time to explain things to me. I will have my bathtub pond with shower working soon!

Otr Drivers..no overnight parking. Check in at the store ask for the manager. Having a spotter is best. Very tight area and lots of traffic.Driver has to back in. Break the seal. Hand unload. Took 4 and half hours to get unloaded. Hand unloader and fork lift driver will let you know when are you unloaded.

I have never left a bad review for anyone as my mom has always taught me you don’t say anything if you don’t have anything nice to say.

Well I agree but this really bothered me. First of all why does a business claim publicaly on their website that you close at 12:00pm on Saturday’s when in fact you close the gates at 11:45am.

We had an emergency part that was needed for a downed water heater they had in stock.

The woman that was rushing from Brentwood to pick up the part for me as I live out of state called and said she will possibly be there a few minutes after 11:45am but definitely before 12:00pm.

She called me and was very upset telling me that they told her if your not here before 11:45am they won’t be able to help her as they don’t wait for anyone. They get paid to work till 12:00pm and they close the doors at 11:45am so they could they can be out by 12:00pm. WOW!!! Did you really just say that!

Very sad, as I think that I would allow customers in till my advertised 12:00pm closing and help those customers even if it meant me staying however to provide great customer service.

What happened to that type of customer service?
Sad. :(

Usually I've had good luck and good service here. Just went in today and the guy at the counter cut me off every time I started a sentence. I never even got to tell him exactly what I wanted. He was too busy telling me to talk to someone else or go somewhere else.

How can you sell something if you won't even let a customer speak ?

Arrogant, rude, terrible service.

I agree with others who posted regarding their hours. If you are open until 5pm, then you should be open for new business until 5pm! I called at 4:45pm today multiple times up until 5pm and let the phone ring, yet no one answered. I was not even able to leave a message to get my order prepared to be filled first thing on Monday or to ask for a call back as soon as they are back in the office. This is very poor customer service. I've also had problems with orders being place and filled in a timely fashion. However, I do agree that Griselda is the only reason I'm not rating them lower. Over the years I've trusted her to help me find just what I need. To date, she has consistently given me reliable assistance.

As far as a plumbing supply house goes, they are reasonably helpful. I give them two stars for the fact that once it gets a little close to 4:00 which is their closing time, they don’t want to help you. Almost to the point of being rude. Three different times they have turned away business during their working hours.

I have been there at 3:50 and they turned me away saying the registers are closed.

I wanted to purchase a water heater, they said don’t come after 3:30.

I wanted to drop off the old water heater and called ahead at 3:30 to say I could be there in 10 minutes. They said it’s too late in the day come back some other time when they are open.

Basically don’t plan on going there late in the day because they don’t want you to slow down their closing time.

All my dealings with them have been great

I cannot speak highly enough of the exceptional service I received from Ryan and Jeremy at Heick Supply in Concord.
Ryan took my initial call and was incredibly helpful in assisting with my order. He provided clear information regarding product availability and promptly let me know when the material would be dropped off at their facility.
Jeremy then took over for the delivery coordination, and he truly went above and beyond! He understood the urgency of my situation and worked tirelessly to coordinate the delivery around my schedule, ensuring I received the item exactly when I needed it to make timely decisions for my project.
This team made the entire process so much easier as a customer. Their professionalism, clear communication, and dedication to customer satisfaction are truly commendable. We now trust and lean on Heick Supply for all our plumbing material needs, and they will absolutely be our first choice moving forward.
Thank you, Ryan and Jeremy, for your amazing support!

- Flow Pro Plumbing

I stopped by Heieck Supply in Concord looking for a specific plumbing part, and unfortunately, they didn’t have it in stock. However, the customer service was excellent. The staff was friendly, knowledgeable, and went out of their way to try and help me find a solution. Even though they didn’t have what I needed, they took the time to offer recommendations on where I might be able to find it.

It’s clear that they genuinely care about their customers and want to provide the best service possible. The store is well-organized, and they have a solid selection of plumbing supplies. I wouldn’t hesitate to come back here for future projects, knowing that I’ll be treated with professionalism and respect. Highly recommend!

Seem to be friendly people and reliable

Great service and good pricing

Good professional service, well educated in their trade.

They do great work and are very professional.

Solved a problem that several other vendors were unable to resolve, was friendly and on time!

Get plumbers , very knowledgeable 'do it right the first time