Reviews of local pros in Encinitas, California

Friendly, personable and professional that’s what I would say about my expectations for a skilled plumber, and that is what was provided by Tim. He came out to trouble shoot a water heater that was leaking and not up to code upon purchasing a new home. He resolved the issues and educated us about maintenance to prevent common problems. I would highly recommend having work done by Tim from Encinitas Plumbing.

Update after business response: Only thing correct about their response was that $250 wasn’t the diagnostic charge, which is why I used the qualifier “like”. This was almost a year ago.

Managers attitude was horrible and yes the lien threat was one of the first things out of her mouth after I explained the credit card charge was wrong. And notice how the business response doesn’t even respond to that part of my review- which was the massive error that led to this one-star experience.

Another one-star here on Google shows a letter threatening legal action for a bad review. It would be fun if this case led to a lawsuit in which the call recording came to light haha. (It certainly wouldn’t win this company or the manager any business)

Original review: This was last November, but worth sharing if it helps someone else:

Quote was expensive- like $250 just for John (I think that was his name? Could be wrong), the owner/plumber to show up, but fair enough, I needed a leaky toilet fixed at my rental.

Well $250 is just to come out- now he needed to charge ANOTHER $125 or so to do the actual work.

Multiple times I asked if the plumber could call me directly because I wanted to understand what was going on.

He never did- so I kept having to play telephone between the manager lady and him. I found that kind of rude. Everything I was hearing about the toilet was second-hand.

Apparently he needed to charge more because the 2” cast iron drain pipe that goes into the concrete foundation somehow popped a bit out of the ground?? I’m not sure how that’s even possible. It might be, but I’ll never know because John never called me.

I did not feel good about spending the money at that point but he was already there, and I already spent 250 so might as well finish it out.

Whole job took maybe one hour, total was around 375 to remove toilet, grind a bit off the drain (still have no idea if/why that was necessary because John never communicated with me) and install a new seal.

I feel that was massively too expensive and kinda bait-and-switch-y

Their quote had a card processing fee of .04%, that’s fine. But they invoiced for a 4% charge, which is 100x as expensive.

I called asking if I could pay Venmo or Zelle to avoid this, manager refused.

When I brought up that the contract language said it was .04% and not 4% the manager lady told me that .04 and 4 werel the same thing, and hit me with the “you people are all the same” referring to people who live in Encinitas- implying that we were all slimey rich people trying to get out of paying bills or something.

I didn’t raise any issue with the actual bill- just the fact that the credit card charge was not what I expected (because it was literally 100x than the language in the contract said it should be).

Manager lady was very dismissive, instead of apologizing or even pulling up the agreement to check the language, she kept saying “no one‘s ever brought that up before” and refused to pull up the actual agreement.

So I read it to her- she double down and told me that .04% and 4% were the same thing…

…while refusing to actually pull up the agreement to look.

When I was persistent (not rude, despite her being very rude) she eventually started crying.

Not before threatening to put a lien on my house (she led with that threat, actually. The crying came later).

Then it was “I just answer the phones”, and “it’s just a few bucks, what’s the big deal?”. (The big deal was the dismissive attitude and the fact that I was literally being charged a higher amount than the contract stated.)

When she started crying I said “just have the plumber/owner call me, okay?” And we ended the call.

It felt like talking to an actual child.

Of course John never called.

I had to email manager lady asking for the charge to just be removed and I’d pay it.

Didn’t wanna bother sharing this but if it helps others it’s worth it I guess.

Hope they’ve fixed the language in their contract.

I’ll attach a picture if I can (check contract language in bottom left).

I needed a new garbage disposal installed. They came out on the same day and did a great job with the installation.

Extremely professional, prompt, knowledgeable, and kind. This is the 2nd time I've used Encinitas Plumbing and I wouldn't use any other company. Cameron and Tim were amazing. Thank you!

The guys from Encinitas Plumbing were great. Happy to support a locally-owned, independent business who do such a great job.

These guys were great! Making an appointment was very easy online and they came during the scheduled time. They were very personable and got all three small projects done within 30 minutes! Excellent work and I would definitely call them again.Thank you!

I have used Encinitas Plumbing a number of times and they have always provided top notch service at a reasonable price. Just recently they fixed a leak in my master bath, and performed flushing maintenance on my water heater. Once again they did a wonderful job on both. Besides the great work I also appreciate how they clean up after the jobs are completed!

The expertise and effectiveness of Our Air Duct Service astonished me. The workers cleaned our air ducts properly and on schedule. Our home's air quality has significantly improved.

Nick was very knowledgeable and fixed our microwave promptly! Very happy with the service

The technician fixed my dishwasher quickly and efficiently. I'm really impressed with the service

Val and Nick came out and installed my new oven and removed the old. They did such a great job and very reasonably priced. So glad I found them!!!

I texted my issue. They got model number of unit to grab needed parts. Showed up within a day or so and fixed it in less than an hour. No attempt to upsell and price was exactly in range of my verbal/text quote. Very reasonable to rip apart my dryer and fix it.
Ken Post-Poway

I have been leery of appliance repair companies after being charged $297 to replace a $27 part which required 10 minutes to replace (because they have a two hour minimum labor charge of $130 per hour). I am very happy to say that West Line Premium is not that kind of company!!

I called them because the door on my Decor oven wasn't closing correctly. The technician that they sent out was prompt, professional and, most importantly, he was extremely knowledgeable. (He even knew where to find the product identification label on the oven which is not at all obvious because it is hidden behind the vent panel on the front of the oven!!) He diagnosed the problem immediately and advised me that the hinges on the oven door needed to be replaced. He further advised me that the cost of the replacement parts was high because the Decor oven is a high end appliance.

In the end, we decided to replace the oven with a new one.

If we ever have need to call an appliance repair company in the future, we will most certainly call West Line Premium.

Val and Mark were very responsive. They were willing to come after hours to get the job done and because they said they would. Prices were reasonable. Most important, my washer works like new. I would call them again for future appliance repair needs!

Terrific experience

Fast, easy, and everything like new.

Samuel was excellent to work with. Knowledgeable and professional.

Sam was friendly and extremely handy. We were very impressed!

Viking Professional Repair Center is my first choice for appliance repairs. They saved my Viking fridge!

Excellent service. Very professional.

Courteous and skilled technicians at Viking Professional Repair Center. I couldn't be happier with their service.