Home Services reviews in Fremont, California

Very professional, detail oriented, amazing results

High end finishes (expensive) and an attractive end result but very poor customer service, and a surprising amount of incompetence and dishonesty. I'm happy to provide specific details of our very unpleasant experiences with Koch and Associates to anyone considering doing business with this company.

I have used Koch and Associates for big jobs and smaller jobs with the firm handling all aspects of the work, from design, permits and installation. Very high quality professional workmanship. I highly recommend them to all my friends for landscaping needs.

Beginning 30 years ago when we first used this company - and continuing through three more jobs - they have been consistently professional, helpful, and well organized. They must treat their employees well, because they seem to go above and beyond in their work. Beautiful outcome most recently on our "new" backyard!

Very professional, clean. It was wonderful working with Doug, Paul and Garret. They were well on schedule, did a continuous work, without taking other jobs in between. The construction and materials used including sprinklers are of top quality. It's been a month only, and will watch how they all hold up over time. Some things which didn't appeal to me were communicated and they were responsive about corrective measures. Will highly recommend.

Working with Doug was an absolute delight! Koch and Associates did the design, the build out and have been back to maintain the job. They have been committed to providing a superior product. It is great to deal with a reputable company. Thanks!

We had Koch and Associates build a beautiful free stack rock wall on our rural property in Fremont. They installed lighting within the wall as well as steps. We are more than satisfied with the end result.

We chose Koch and Associates for our backyard remodel. They provided excellent service, from design through project completion. Communication was excellent and we love how the yard looks. We are planning to use them again for our front yard project!

Doug, Garrett and literally every member of the team they've assembled were a pleasure to work with from start to finish. Garrett in particular made the entire process stress-free. And the landscape came out even better than we had hoped. If you're choosing between different landscape contractors, Koch is the right choice!

We are super pleased with the work, communications, design and professionalism of everyone at Koch & Associates. We did a complete redesign and remodel of our front and back yard. All of the stone work is fabulous. They put in a new irrigation and lighting systems. Plants and trees fit our yard perfectly. if you are looking to get your yard done, give them a call!

Doug and his crew did a great job for us. He has very helpful during the design process and created the attractive and low maintenance yard that we wanted. His hard working crew was efficient and did good work on everything from demolition, to grading and drainage, to concrete work, fencing, lighting and all the final landscaping.

They started on the day that they said they would start, and finished on the day they said they would finish. I would highly recommend their work to anyone.

After debating for over an year, we finally decided to move ahead with our backyard remodel and we contacted koch and associates and we are so glad we found this amazing and wonderful team!!!!

Starting with initial design reviews with doug and then working with paul and garett , it has been a remarkable experience. The team took interest and made sure all our questions were addressed

The team came up with an incredible design that completey changed the look of our backyard . We are really impressed by all the work the team has done!!

We really appreciate the professionalism paul , doug , martin , garett and the team has shown.

Kudos to the team for being punctual everyday and keeping the job site clean!!!

Thank you so much for all the hardwork! We are so happy and glad with the project execution you guys have done!

I got a new patio this spring and am really happy with the results. The patio looks great, and the whole team at Koch & Associates was excellent to work with. They listened to what i wanted, provided ideas on how to improve the project, and designed/built exactly what I was looking for. I plan to use their services again for the next phase of my project.

The recent renovation project with Koch delivered features that transformed our backyard living to a new and exciting beginning! Tyler York helped us with the design of paver layout, shrub relocation, and the repurpose of existing stoneware into a retaining wall. Rob Cremer and his crew efficiently implemented new piping around all the pavers to support the shrub relocation as well as any future piping change requirement. This gave us total peace of mind.

Thank you Koch & Associates for truly a job well done!!

We had Koch & Associates redo our backyard landscaping and we are super thrilled with the results.

We met with Doug in late 2022 and were looking for suggestions on how best to remodel our backyard. We knew we wanted our old deck demolished and the large grass lawn replaced with pavers. Doug and his team understood our requirements and came up with very detailed plans on how we could achieve our goals.

Work started in late January, Their team of master carpenters did a superb job of building a large, custom Trex deck. They were highly professional in their work and meticulous in their daily cleanup. This work was followed by the paver team who also did a great job of the large paver section despite the heavy rains that slowed things down.

Garrett did an excellent job of supervising this work and was very creative in coming up with solutions to unexpected problems along the way. At the end of the project, we had a wonderfully new transformed backyard with a lovely deck, a large paver section, some artificial grass, a new drip irrigation system, a renovated retaining wall.

Most of all, the Koch team is to be credited for their excellent customer relationship. It was very easy to deal with them and they were diligent in keeping us appraised at every step. Kudos to Doug, Garrett, Paul, Martin, Rosa and the very competent workmen!

I can't say enough about how amazing this team is. Our project wasn't nearly as large and grand as the ones they have featured on their website, but they never made us feel like a lesser client. Every single person is incredibly professional and polite.

Working with Doug and Paul to plan the space was actually fun. They listened to our ideas and asked about our needs and preferences. Their experience is evident in their understanding of how to use the space; and extremely helpful since we hadn't been living there long so we had zero understanding of what could and should go where. Doug came up with a really clever way to use our front and back yards in a connected, but separated way. He came up with a really cool plan.

Paul is very smart and knows his business and loves plants. I loved talking with him. He was respectful and so kind with the few sentimental plants that my grandmother had left me. His appreciation for plants, and creating a living space for living in, made the plan beautiful.

When the project actually started, our project manager was Garrett and I wish he could be the project manager for every task in my life -- life would just run smoothly. He understood every part of the plan and how it would be executed. We ran into a few unexpected "problems" but I hesitate to even call them problems because we barely noticed. Garrett just took care of it. He or Paul would inform us of what they found and tell us the plan, then just go and get it done. He never seemed flustered and always came across as thoughtful.

The teams they brought in worked efficiently and they stayed tidy. We were on the tail-end of a massive interior renovation and the contrast between the interior contractor's teams and the Koch teams should have been embarrassing to the other guys.

A couple months later, several of our lavender plants were failing. They just hadn't taken because the heatwave happened to start right when they were planted. The dead plants were replaced within 2 weeks of our email. And then we were attacked by raccoons who rolled up our sod every night. It was a nightmare and after more than a month of daily rolling and unfurling, the sod was patchy and depressing. We told Garrett and even though it was a new job, he was able to get us on the schedule to be re-sod right away!

On schedule and on budget. Simple words that are actually shocking to folks who have been going through any renovation ordeals lately. Koch & Associates are by no means "cheap"; but they're worth more than they're charging. They are the best and now that I understand the difference between paying for quality and not, I have no problem choosing quality.

I love our yard now! We sit out there whenever it's not too cold, rain or shine. Coffee on the deck. Kids running in the grass. Random experimental plantings in the gardening box. We recommend Koch & Associates to everyone who talks to us.

10/10 excellent!! They converted an empty space (literally just dirt) into a beautiful functional backyard, all in 2 weeks! I loved the straightforward process, from start to finish. No flowery business, no unnecessary airs like those APLD snobs!! Towards the end, there was a slight hiccup, but it was promptly addressed and voila! our lovely new backyard project was complete. Special shoutout to the awesome team of gentlemen who did all the work- they are real artisans! They also bring their own porta potty, so that's really convenient too! ;) All in All- highly recommend.

We had a wonderful experience with Koch & Associates. We hired them to completely redo our backyard, replacing a long, somewhat narrow yard broken into a weird cement conversation pit, a small patch of grass and a disused play structure. We now have a beautiful Trex deck, a lovely fire pit with seating and a swimming pool with a substantial swim deck. There's drip irrigation and low-voltage lighting throughout, and they even ran Cat5 twisted pair in conduit to the back of the yard so I could blanket the yard with WiFi and provide wired connectivity to the pool equipment.

During our initial meetings, Doug Koch assured us that they'd take care of the entire project, and they did. Paul, who did the design work, was friendly, thoughtful and responsive to our questions. Garrett, who led the crew that did most of the work, and the crew themselves were responsible and respectful. Garrett took time to communicate progress and answer questions. We couldn't be happier with the result.

They also stand behind their work. We recently (five months after completion!) noticed that two small trees they'd planted were looking dry and withered, and I'd meant to contact Koch about it but hadn't gotten around to it. Paul happened to come by to take some photos, noticed the trees and contacted us to ask if it was okay to replace them. That's service!

I wholeheartedly recommend Koch & Associates to anyone looking for top-quality, conscientious landscape design and construction.

In 2023, we engaged Koch & Associates to make some significant landscaping updates in our backyard. We were so pleased with the outcome that we engaged them again in 2025 for a larger project to redo our front yard landscaping. Our experience in 2025 was just as good!

We had a few very helpful design consultations with Garrett. He took measurements, delivered a design, and cost estimate promptly thereafter. We were pleased with the suggested design which met our goal of no longer having a lawn and instead having two large mounded elevated areas calling for a variety of plants and stones. They provided a helpful document that included a portfolio of suggested plants and trees for our selection. We also upgraded the existing drip system.

Garret was a pleasure to work with – professional, knowledgeable, and personable. He was sensitive to the budget that we set for the project. Garrett was also the project manager. He scheduled the job and was on-site the first day to walk the workers through the project. He visited throughout the completion of the project.

The project was completed on time and hassle free. At the last minute, I expanded the scope to include replacing my lights in both the front and back yard as well as adding a few additional plants to the design. Garrett and team were very accommodating.

We have received lots of compliments on our newly landscaped front yard. I highly recommend Koch & Associates and should the need arise, I would not hesitate to engage them again.

We couldn't be happier with the work that Koch & Associates did for us in our front yard. We've lived in our house for 5 years now and the front yard needed help. It was full of boxwoods that were not doing well.

I googled several different landscape/design companies in the area and Koch & Associates were the first one's to respond to my request. I could tell from their website that they really knew what they were doing. I felt like they could deliver the specific look for the front yard that my wife was looking for (country garden).

I had two initial phone consultations with Paul, who walked me through their process and asked questions. He gave some valuable suggestions about our project. We met Paul in person a few weeks later and we were able to walk him through what we were looking. He took measurements of our entire front and delivered a completed plan a few weeks later. We made a few small tweaks to the plan, but we loved it right away and were really excited.

Work started the last week of June and took about two weeks. We were thoroughly impressed with the crew of gentlemen they sent out to complete the work. They were all friendly, helpful and easy to talk to. Most of all, they were very respectful of our property. Every day they took their time cleaning everything up before they left. We really appreciated that.

I also have to mention that Garrett and Rosa were key in keeping everything moving along smoothly. Rosa kept us updated on upcoming deadlines and schedules and Garret kept the crew running smoothly. They both always had answers whenever I had questions.

I would have to say that this is the first time that work has been done at our house and there were no surprises, issues or headaches to deal with. Everything ran very smoothly.

We are incredibly happy with the outcome and would highly recommend working with Koch & Associates on your job.

Had a wonderful experience working with Koch and Associates on a backyard project. The entire team was very professional, responsive, and helpful. They understood our needs and were able to meet them very effectively. We are very happy with the project.