Appliance Repair reviews in Glendale, California

After waiting over a month for a part, my technician showed up to the appointment ready with it in hand. He was kind, knowledgeable and quick.

Absolute worst customer service experience. I first called in months ago for servicing. My appointments keep getting cancelled and I’m still waiting for someone to actually show up or even call me.

Nilesh and John were both a BIGTIME blessing!! I’ve had Nilesh as a previous technician for the rebuilt if my washer. Although it took me 9 hours and 48 minutes in a total of 3 days to get the maintenance redone and many frustrating tears, I was so happy to have seen it was Nilesh and a trainee John that was great and in detail of what is to be done. The other 2 previous “so-call” technicians are burn out & lazy with the excuse of short staffed so they don’t vacuum the coils or dryer lint traps unless it needs repair. But happy for these 2 technicians!!! But not happy with the call center whatsoever, unless Sears is collecting money I get Sears other than that us ALL OUTSOURCE ABD THRY ALWAYS PKAY THE “point the finger game!” That’s 5 stars to the technicians.my water treatment technician Constantine was as well knowledgeable polite and very detailed on the pressure from the tank that was causing the leak🙌🏻👍🏻.

Was a pleasure to have Ramon as my Sears technician, good worker I will recommend him to other people .

The technician was very nice. However, paying $105 for him to come to my house and tell me it would cost $892.00 to fix my refrigerator door because a one inch plastic piece broke off was very upsetting. Sears Appliance Repair can do better.

Ramon was fantastic! Solved the problem in minutes with great efficiency. Signing up on the web site was so easy and I was assigned a day and time very quickly.

Jose was terrific! He was direct, informative and clean. I was glad to have him deal with our ice maker.

they schedule twice e and kept me waiting for them the whole day but never showed up. I tried to call them but as soon as their system recognizes my number all I could do to cancel appointment or reschedule it. I had to use another phone that their system does'nt recognize it in order to talk to someone. Also their technician's findings were compeletly wrong and the part was not bad at all.

Manuel was friendly, professional, and knowledgeable about his work. He worked diligently and cleaned up afterwards. It was a pleasure to have him repair my washer, and Sears is lucky to have him as an employee.

Matthew is punctual, gracious, considerate, skillful, and meticulous. He is concerned for the customer and is sincere. Matthew is a man of character and brings honor to Sears. I'm thankful you sent an exceptional tech like Matthew to help us!

Punctual, polite, and helpful! Came for annual refrigerator maintenance.

Very happy with my technician Nilesh.
After two appt not showing up I was happy to see him. He was very nice and wanted to make sure the job was completed as the last technician did not complete the job properly. Thankfully he had the necessary parts with him and completed the job. He was a gem

Our technician Matthew was awesome. He knowledge and very professional. He was able to diagnose the issue with the oven and when the part was ordered, was able to fox the problem in 15min. The oven works great now. Thanks again!!

Did an amazing job, taught me a lot about my dryer and would recommend him to anyone

This is what I love about sears.. whenever I have to use their services. Technician has always been knowledge, reliable and I have never felt like they are there to sell me something more than what I need. He showed me the issues. Was very professional, i am very happy with the service.

Today's service was great by Johnny Q., he was top service and answered all my wife's questions which can be very much got the job taken care of.its ok Bob n Kathy

This is a review of Sears Appliance Repair. They do not provide contact information to get help, so I'm forced to do a public review on Google rather than speak to a customer service rep directly. The price for the replacement fan was EXORBITANT. We were charged $300 for a crappy little fan that Sears ordered on Amazon and that we could have bought ourselves for $20. Labor was over $400 for a job that took approximately 20 minutes. The communication was not good either--we had an appointment and the part had been delivered (although we weren't told the part would be shipped to us directly so I had no idea what this package was)--but we still had to reschedule our service appointment from the morning to the evening. The repair person showed up an hour late and insulted us by insinuating we were cheap because the repair cost was so high. Finally, we now have the refrigerator "repaired" and it is so noisy--much worse than before. So, thanks Sears.

Kind and Efficient technician Sergio P. was a pleasure to help my Sears forced air gas Wall heater. (oldie but goodie). to Check for leaks etc, adjust and clean pilot tube. Its like new! I refurbished/restored to get me thru the winter. Sears booking people where nice also. but, they need to hire more technicians for Los Angeles surrounding cities.
Our traffic is so bad, poor guy had to drive all over the place to help people and that time taken delayed my appt. to next day. Worth the wait to be happy n safe!

Truly horrible experience. First repairman charged me and ordered the wrong parts. Didn’t show up for two appointments in a row after I waited. Second repairman told me the wrong parts were ordered, then ordered the correct parts. Third repairman installed the new part but charged me again. Next to impossible to get someone on the phone to refund me for the two wrong parts that were ordered. All different customer service numbers dumped to same AI generated operator, not a live agent, and will only help with appointments or general questions. I found a number on Reddit to get a live person who said they were going to get me the refund but I’m not even sure they will. NEVER AGAIN

Mark was great and informed us of the corrections made. Very pleased.

Jose was polite and gave helpful tips for both washer and dryer. Inspected the dryer inside and outside. Washer not so much. Informed to washer smaller loads. 🤞Hoping that the washer does not need another repair call. Great Customer Service.