HVAC reviews in Lancaster, California

We recently had Western Equipment Service come out for our annual maintenance on our heating and cooling system, and we were very pleased with the excellent customer service provided.

Western Equipment came to check a rattling noise on my unit. Luckily nothing serious was found but Jimmy still thoroughly check my unit, tightened bolts.
I was late arriving but he waited for me which I really appreciated.

AC quit working just as we were getting a 110 F heat wave. Called and they came out next day. Technician checked out the system and found a bad capacitor. Replaced bad part then checked out system and verified everything else was good. Repair was just over $200 and much less than I had feared. Recommended and will use again if needed.

We have nothing but positive things to say about this company. They were very responsive, honest, and quick to complete the necessary repairs on our HVAC system. Tim was our technician and he was very knowledgeable and kind! Thank you for helping us out.

I have not had great experiences with most AC companies in the Antelope Valley.

I recently called Western, and from start to end, they were professional and demonstrated their experience. I really appreciate their support, and overall service, I am grateful and highly recommend them.

This was a very scary situation and the folks at Western Equipment handled it fast, fair, and with total professionalism. While working from home I kept smelling something burning (like an electrical smell). I kept looking around the house and when I went up into the attic, the wiring leading to my air conditioner was arcing and had burned through the insulation, just short of starting a fire in the attic. After shutting off the circuit breaker, I called Western Equipment (Veronica). They sent out a technician the next morning (Ray) who diagnosed the problem and fixed it within a couple of hours (including a trip to get parts). They not only fixed the problem but serviced the A/C and it's now working as good as if it was new. I cannot express my gratitude enough for a job well done. This could have been a total catastrophe but the folks at Western Equipment are the BEST IN THE BUSINESS. I will use them for all of my HVAC needs...you should too.

I called them in the evening when my home air conditioning quit, they came out promptly the next day, fixed it very quickly, charged a very reasonable price, and had the system up and running in an amazingly short time! They came highly recommended, had been out once before (to fix my heater during the winter), and they are my first choice any time in the future for any HVAC needs

Called at 8am Friday morning, our AC quit working over night, they we're able to get us in the same day. The technician showed up on time and was very professional, he was able to get the AC up and running in a few hours. We have used Western in the past and will continue to use them in the future.

It's been a very hot summer with several days of triple digit temperatures. In July I noticed the HVAC (installed by a building contractor in 2010) wasn't able to keep the indoor temperature at 78F, especially when the outdoor temperature was 95 or higher. In previous summers, this had not been a problem. I searched the internet and yellow pages and found Western Equipment Service, who specialized with the Carrier brand HVAC and was listed on the Carrier. I called Western Equipment and a technician was sent right away. Bud reported the refrigerant was low and he recharged the refrigerant. Immediately, the house was cooling again. He reported additional problems that needed attention. The subcooling and temperature differential were off spec, suction was low and superheat was high. He recommended a new thermal expansion valve. After a few days, I decided to move forward with the recommendation. When technician Tim arrived and inspected the thermal expansion valve inside the coil assembly, a leak was discovered. Pictures were taken and shown to me. A quote was given for a new coil assembly, which included the thermal expansion valve. The new coil was acquired within a day and was installed by Tim with assistance from another technician of which I did not get his name. Now the air conditioning is working like new again! The office staff was pleasant to work with for scheduling service, price quotes, and payment. The technicians were very friendly, knowledgeable and descriptive of the problems found. Once the new coil assembly was installed, the General Manager Ralph provided an Extended Warranty Certificate for the new evaporator coil. I highly recommend Western Equipment Service!

Had our routine service call from western equipment today and I must say Tim did his usual thorough service check on our equipment. Always dependable and never do we have to think twice if he remember everything no short cuts for Tim and Western Equipment thanks for being here.

This company is great. We were without A/C for 5 days. It was 90°+ in the house. We called our home warranty company. They sent out a repairman that didn’t know what he was doing. Never got back to us or the home warranty company about what was wrong with the A/C. We then called our friend Bob Alvis. After checking our A/C, Bob suggested to call Western Equipment Service Heating and A/C to repair it. An employee named Tim came over and had it fixed within an hour. Thank you so much Bob and Tim.

Daniel is a wonderful technician that is very knowledgeable about his area of expertise. He asked all of the right questions about whatever issues you have going on with the system. You will get your services completed in a timely matter. I would really really recommend this company

Bad customer service was very rood

Our A/C went out last night. I called Mountain Valley Air conditioning and Heating this morning, and it’s already fixed! It’s so cold in my house!! So honest and professional. I’ll never go anywhere else!!

Mountain View replaced our 14 year old swamp cooler with a new unit. They did a terrific job with a very professional crew and completed the job on time and on budget. Robert was very knowledgeable and easy to talk to. He answered my many questions and I’ll be sure to use his services in the future.

Joe did a great job. Arrived on time. Was knowledgeable and did a thorough checkout before proclaiming the cause even though he suspected thar cause at first glance.

Charlie is such an amazing guy. I called in stating my heating wasn’t working. He came out and helped me out and got my heating working! He explained why it stopped working and that if it happened again to give him a call! I totally recommend him for all the work you need!

Johnny and Carlos from Artic Air were great and very helpful. They went above and beyond to make sure my home was cool for this hot summer. So far every experience I have had with Artic air in general has been great.

Charlie was phenomenal, he showed up with in a timely manner was really thorough with explaining the process he will be doing as he diagnosed our furnace . He even took pictures throughout the process allowing me to see everything he did as it appeared . Everything was transparent and tailored estimates to help keep my furnace operating to keep my family warm . Thank you Charlie you’re the best !!!

Outstanding customer service. Inspected a/c heading system and found some issues. Showed photos of problems found. Repaired and cleaned and has my system up and running like new. Thumbs up to Charlie and Mike for the work and kindness. Thank you Arctic Air

Lucas with Artic Air came over to do some work at my house and it was amazing! The attention to detail and cleanliness of everything after was unlike anything I’d ever seen before. Lucas provided exceptional service and I’ll be sure to spread the word of this company and his work ethic!