Reviews of local pros in Pacheco, California

Seems like people only review them about bad things, so I thought I'd share a good! I called the office to schedule an additional pick up. The first time I called I wasn't prepared, but the person I spoke with was so kind and helpful. I just called back again and there was a different woman on the line. She helped me figure out exactly what I needed (which was different than I thought), and gave me the information for tree pickup. Both experiences with the office was really helpful and kind, and the guys who come pick up on our street are also always really nice.

The garbage truck came through so went out to bring in our can and it was gone. Called to ask why they took the can and was told it may have got stuck on the arm and it took the whole can. So I asked to get a new can as we have no garbage can to put our garbage in. They told me it would be a week and that we had to just put it in bags.
Hauling heavy bags to the curb when you are older is not easy. I asked to speak to a manager as I felt they made the error and should just bring us a can
Was told no one I could talk to. Seriously how hard is it to bring us a replacement can when your driver took out can. Wish there were others services out there. Your company may just fr too large to provide good customer service

Republic Services has promised to pick up Christmas tree three weeks running. Has not happened I cannot get through on their phone line. Some service!

They never and I mean NEVER pick up any extra bulk trash that I schedule. I always have to call multiple times, day after day after day while a pile sits out for days or another full week. They say they'll come but don't. Customer service says they'll call me back same day but they don't. They say drivers may still come because they work until 6pm which is a big joke. They never do. They say if no one comes by 6pm call them, but their office closes at 5pm. This has been happening for years. I'm done wasting my time with this waste company. I'm never wasting my time scheduling any more pickups. I'll put my trash wherever I can find room for it now.

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I’ve never had an issue in all the years of service……Walnut Creek. . The office staff is always very nice , accommodating and informative. They do a great job!

I live on a court and every couple of months they miss one of the cans. Pretty hard to do but they do it. This week they missed one of my cans. In fact I heard the garbage truck and went out just after the truck left the court. I called “customer relations” immediately and they said the driver was still in the area and would pick it up. Of course they didn’t and even calling everyday with a promise they would get it yielded no results.
Customer relations are a bunch of liars and the company as a whole sucks. Can’t Pleasant Hill do better?

They constantly miss the green waste pickup on our cul du sac. (They also often miss our recycling.) I believe we're going on 8-9 missed pickups since August. Reporting a missed pickup in the online form is utterly useless as in the years of dealing with Republic it has never once resulted in them returning. Usually it takes multiple calls to customer service to get them to come back and pick it up and sometimes (like this week) even that doesn't work. Trash day is Friday. I was told this week it would be picked up on Monday, then Wednesday, then Thursday. None of these happened.

I am getting really tired of talking to people at Republic customer service who apologize profusely for the issues. They need to stop apologizing and do something about it.

In regards to the "response from the owner" below, sending an email did get them to return for our yard waste once, but then a week later they missed our trash pickup.

Since Oct 1st, I believe they have only successfully picked up all three containers a single week.

(Lest anyone things the responses to these reviews actually have anything to do with problems being fixed.)

I had to call Republic Services to come empty my trash after all the other neighbors were emptied already. They came back, alright, but they came back and TOOK my trash can completely away! Two times in the last two months my landfill can was taken completely away. Now, these are cans filled (not overfilled): filled and ready to be emptied. Why would the truck come and take it away when it is obviously being used? Today, they yelled out something...I was walking out to my car in the driveway as they pulled up to empty the trashcan. I drove away, thinking the man was shouting about something else (was there another person in the truck?) or just talking loud...never thinking he'd do anything else other than what they usually do: empty my garbage.

But he took it away completely. Was he angry about something? There was absolutely nothing I did wrong or caused. I don't make any trouble.

ANNOYED.

When I order debris box realy difficult and picky !!!!

they would not pick up if the can doesn't close they are very picky picking your trash they will skip your house.

Over the years I have called into BFI (and all their pervious ancestors) and have never had anything but excellent service.

I live about a mile away. I enjoy paying my bill in person. Staff always friendly and helpful. Useful brochures on recycling available.

terrible! We have been calling them for three days to schedule a pickup. All we get is a robot and a promise of a call back. The turns out to be a broken promise. No call back!

I just called needing a new green can, as one wheel of the old one won't stay on. I spoke to John, and he had it taken care of in less than one minute. He was very pleasant and customer oriented, and he made my day so much easier. Thank you for such a great employee.

fourth time in several months. Our recycling bin is still full, after pick-up day. Really? What do they do - why do they randomly 'forget' or not bother to do something basic? Our other neighbors have had the same issue. Do they just not bother to empty everyone's bins?

We still do not have our recycle bin picked up. We live at 2512 tea tree Court in Martinez. Our usual pick up day is Friday. All of the recycle bins in our court still need to be up

I am very frustrated that the only way to report a missed pick up is by phoning during business hours. The web site covers dozens of other topics, but all is says about missed service is to phone. When I did phone, I had to wait an unreasonably long time for a person to answer. She was great, but this system is so 20th century!
After the call, I got the usual survey rating the representative's service and courtesy. No problem - she was a 5 of 5.
But then "how likely are you to recommend Republic Service?" They are the ONLY provider, so recommendations are moot. After I refused to choose a 1 through 5 response, it went into an endless loop of repeating the question. Ultimately I chose 1, since recommending a monopoly is pointless.

Bad drivers.

Great customer service, Tony was of great help with questions about Roof.

They are just Craftsman's when it comes to that gutter work and they also do solar and Roofing

Great service and a commitment to the customer. I highly recommend Western Sierra for a solar system.