HVAC reviews in Pleasanton, California

I received the result I hoped for, efficient heating and cooling, done right.

I am so thankful for everything Contra Costa Heating and Air did to help replace our heater and install central air in our house. Since we have an HOA, the process has been a little harder trying to get everything done exactly how the HOA wants things. However, since the beginning meeting with Tommy to talk through the details, we knew we were in good hands! Everyone from the company was extremely professional, polite, and helpful throughout the entire process. Even when I called the office they sounded generally happy to hear from me, which was so nice and made me feel valued. I would absolutely recommend this company for your air conditioning and heating needs! So professional, quick, great work, and everyone was so nice!!! 10/10!

Their crew worked respectfully and kept the workspace tidy the entire time.

Great value for the money, I feel confident in the work they did.

tl;dr, every single detail showed their unprofessional, installations, processes. I lost $1000 rebate money from PCE, and tons of energies.

1. Pre Installation: I paid mid 2023, but delayed until sept. to install, obviously they don't have anything in stock but try to get equipments after an order is placed.
2. Installation: Installed, the next hour I found cooling didn't work, had to get the contractor back to fix; The next week we found lots of details violating code and required fix: service valve not having cap or child lock; external unit not fixed to ground, duct pipe not insulated. Had to make tens of phone calls and emails to get them come to fix.
3. PCE and BREN Rebate: This is the worst part of all. They promised to file rebate out by 10/31/23 because after that the PCE rebate will be $1000 less. I again had to make tens of phone calls and emails to push them, on 10/31/23 I was finally able to talk to a lady named Julie and she told me the rebate was submitted.

However she LIED! After a few months I still didn't hear anything about rebate so I then had to make another tens of phone calls and emails simply to check the rebate status and whether they really submitted the rebate, I couldn't even get this information! I had to directly check with PCE and they confirmed no rebate was submitted for me!

So another tens of phone calls and emails, and it seems Contra Costa is re-doing the rebate for me, they ordered inspections and took some pictures again. Another tens of phone calls and they told me the rebate "should be" submitted.

And that's NOT TRUE again! After ~ a month I confirmed directly with PCE and they told me NO REBATE was submitted for me!

I gave up and then looked into filing the rebate myself. Guess what, it only took me one hour to collect all information and fill in some online forms, the rebate is approved now. However since I missed the 10/31/23 deadline, I get $1000 less. Also I cannot have BREN rebate because I cannot file that muyself and Contra Costa wouldn't do that for me.

Had a Lennox furnace installed 2 years ago and decided to add AC this year. Installation was done in 2 days and crew was very professional. We ran into a problem though since the AC water pump wasn't turned on properly so there was quite a bit of water damage to the 1st floor ceiling. I called and the next day the office arranged for someone to come out and take a look. Another crew was dispatched to inspect everything and fix the damaged drywall. Wasn't exactly the smooth experience I wanted but nevertheless I'm impressed that the company spared no expense in fixing the flaw and ensuring that we were happy with the results. I think how a company acts when things aren't perfect tells you a lot more than when the install is clean. Definitely would recommend these guys.

I ordered them through HomeDepot to have split system installed in my unit. The technician came to my house to provide quote for my unit, sent me the contract, and signed the contract. Not even 24 hours later, they come back and say the cost is going to increase by more than 50% and I can either take it or leave it. Quite ridiculous practice to quote one price and have them sign and immediately turn around and hit customer with a price hike of 50%.

we had to work with contra costa because our installation was done by builder using this contractor and they had access to my lennox warranty . They are very unresponsive . They never attend calls and hardly gives call back for voice mail. Our thermostat went bad before warranty time, i requested them to replace , they placed a old placeholder and never came back to finish work order . They switched off my gas valve in order to test thermostat and it rooted to another problem due to which our heater stopped working . Later we were reported by another contractor hired by us that some one had switched off the gas valve.

Home Depot recommended and unfortunately a very unprofessional company. The project was beyond their scope probably but they gave us a hard time just replying to our messages and phone calls. Kept on asking for new documents and would never reply. Wasted a couple of months and delayed our project.

Poor communication, over draw my account and took extra money over the agreed upon price, refused to take responsibility of their office mistake and work with Costco to refund the money “go talk to Costco”. Their office threw me under the bus and asked me to go deal with Costco to get the refund even though their employee was the one who ran the transaction. They are good at chasing you to buy the product and call you every day to get the payment, however they are poor in honouring their mistakes and they are not fast in fixing the issues with Costco. The refund took 3 - 4 weeks in divided portions. Costco was able to explain how this happened nor why the delay in refunding the money.

The location was easy to find and the team arrived exactly when promised.

If you’re looking for reliable HVAC service, this is the place to go, five stars from me.

I had a great experience with Contra Costa Heating & AC. I was referred to them from Costco and they went above and beyond each step of the way. Tony came over to my house for an initial inspection and was very professional. I applaud the team at Contra Costa heating & AC!

As the closest of three authorized Lennox dealers nearest me, I called to schedule a service call for my neighbor's unit. My neighbor requires assistance for a variety of reasons so I do these kinds of things because they need this type of help.

Yesterday, a Wednesday, I first contacted this company around noon and opened the account and was to wait to receive a call back from service scheduling. That call never came and if I had not called them, would likely never have come.

This authorized Lennox dealer, I would come to learn after being yelled at by this dealer's manager, only has one technician for their business... you heard me right, and they record all calls, so I recorded those phone calls, too.

Not only did I call back on Wednesday and was promised a scheduling call by end of business, when I opened the account I was told that I would be scheduled for the service call sometime today... Thursday.

When I called back this morning, I immediately asked to speak with someone in authority, and they said they would make things right, evey pay their technician overtime to get to this job today. I told her that was above and beyond, or words to that effect, but she told me she had to speak with that technician to confirm.

When the manager called back, that is when they told me the fact was their only technician could first come next week! Then the manager, through meaningless apologies, went on to use passive aggressive language, yell at me, ask me a rhetorical question about firing the personnel who said the service call would be today... you get the idea.

My response was why are you making me responsible for the incompetent running of your business? Upon that question, the manager stated they would not engage in a service call to us! They fired us!

With their current rating of 3.8 where so many other HVAC companies are in the high 4's, why would anyone choose this one? If they have a Lennox unit is the best answer.

My suggestion to everyone is to stay away from Lennox in this area because there is no competent dealer when you need your unit serviced.

Original post: Like some of the other posters, we also found Contra Costa through Home Depot. Unfortunately, our experience has not been like the others! The scheduling has been very, very difficult at every point. When they finally came out, they left a folder with a number for us to call to schedule the final inspection. I called the number and the company told me they no longer provide the service. I called Contra Costa back, and after several voicemails finally got someone, and they begrudgingly said they would handle it. The inspector came, and we did not pass inspection. I have been trying to get Contra Costa to come back and complete the work so that we can pass inspection for over a month. I sent them the paperwork from the city, they sent someone to come have a look (but not fix it ... however, he did confirm that at least one of the issues was their fault, one other open item seemed less clear). I have been waiting ever since for them to tell me when they can schedule the actual work. I was told they would "get back to me" two weeks ago and have called at least three times a week since. I have either spoken to a receptionist who says she cannot help (have to wait for someone else), or received voicemail. I told them they could email, text or phone me back. Nothing. At this point, it's starting to feel like they are screening my calls and hoping I forget about it! The combination of work that doesn't pass inspection and unprofessional response times is not acceptable. Not reflective of a viable business. I am hoping that by posting here someone will get back to me and we can finally close this out. I will gladly update the review in that case. Otherwise, I will file a formal complaint with the city, BBB, Home Depot (referral), etc. will update either way. Anyways, take your search elsewhere!

Second post: I am updating to share that after posting my original review, they magically called me back! They scheduled the work promptly thereafter and the person who came was professional. They did not proactively schedule the city inspection after they were done fixing what should have been done correctly the first time. However, I reached out, and somehow after writing my review above they took my call ;) Ultimately, the inspector came back and the second time everything passed. I am giving them three stars because the actual contractor who showed up to do the job the second time was knowledegable and professional and I presume it isn't his fault their office is terrible. This said, I would absolutely not hire this company again. Dealing with their office was very painful, like pulling teeth. Moreover, they didn't do the work correctly the first time; but three stars for ultimately making it right.

Raji was very professional and informative. He took the time to actually explain HVAC system.

They were on time and on schedule. Which is the only positive things I could say. They are non responsive once the contract is signed for anything that comes up. They do not follow CA contractors law. They do not have their license on anything and they take unlawful deposits and payments. They lied about getting a permit and we waited months for them to finally address the issue so that we could get the HERS testing done. We would call daily and be told someone was handling things and often it was a different person that was supposed to handle it. They lied on the permit paperwork regarding the work that was performed and on the HERS testing paperwork and to this day they refuse to correct the paperwork and to retest so that we would feel comfortable with the work that they performed. I would not recommend them under any circumstances. I have no idea if the work they performed is correct since the paperwork isn’t and they refuse to have the test done with the correct paperwork to insure that it was all done properly and will not cause us problems down the line.

Avoid them at all costs, we got our hvac fully done by this company 8/28/24 and we have yet to have it work continuously a couple of weeks in the 7 months we had it, we call them they take weeks to come then say need parts then no updates till yo call them. Learn from my mistake and spend your money elsewhere. Wish I could give 0 stars

Their attention to detail really stood out, the new system runs smoothly and quietly.

The office staff followed up promptly and made sure I was satisfied afterwards.

Terrible! Disappointment after Disappointment!
We ordered this through Costco, met with a nice sales person and were happy until the job was done and the internally finger pointing started. The heat was too hot in the bathroom, we asked them to make some adjustments and suddenly, it was like we had declared war. They wanted to charge us for a whole new venting set up. The technicians blamed the sales man, the sales man blamed the technician and the office administrator (Julie) did everything to avoid us. It was a bad experience! Finally we reached out to Costco and met with the owner, who apologized , made some corrections and things were fine. Then, when we called for our annual maintenance, they said it wasn't included, even though we had a 5 year maintenance contract. We had to show them the contract and then they apologized and finally agreed to service the system, 24 months after installment.

Again, we thought everything was back on track ... called after the storm and a technician came by and said the furnace needed to be replaced. Tony scheduled a time for a new furnace quote when Julie called abruptly to cancel the service and told us to go somewhere else. When I asked what was going on, she said they would not work with us and told us to call another company.

So... my warranty, my maintenance and service are all paid for... but because I complained about the heat flow, this company will not honor our agreement.

We will be sharing this with Costco and the better business bureau! Look out for companies that are not honorable.