HVAC reviews in Rancho Cordova, California

Nightmare Experience: Sierra Pacific's Shoddy Workmanship Costs Thousands in Damages!

If I could turn back time, I would've never trusted Sierra Pacific with my solar installation. The nightmare began just over a year ago, and it's been a cascade of disappointment ever since. Here's a chronicle of the chaos they've caused:
1. Sloppy Installation, Sloppier Paint Job: The first red flag was the haphazard painting of the piping leading up to the roof. It clearly indicated that attention to detail was not a priority for Sierra Pacific. Paint can be fixed, but thousands of gallons of water piped over your home pool solar needs to be treated with care, and they failed from day one.
2. Outdated Controller with Irreparable Software: To add insult to injury, we were handed an outdated controller with software so archaic it couldn't even be updated. This left our system struggling from day one, unable to perform at its full potential.
3. Leak-Induced Gutter Disaster: After just a little over a year, we're now dealing with water leaks that have wreaked havoc on our high-end leaf guard gutters. Thousands of dollars in damages later, it's clear Sierra Pacific's negligence has come at a steep cost.
4. Deceptive Monthly Service Scam: We fell prey to their monthly service, only to realize it's nothing short of a sham. Technicians breeze through the work, missing glaring installation failures that any competent professional should have caught.
5. Radio Silence from Management: In the face of these mounting issues, I made numerous attempts to reach out to a manager, but not a single call was returned. It's disheartening to see such a lack of accountability and customer care.
It's imperative to share this experience so others can avoid the headache and financial burden that comes with choosing Sierra Pacific. Don't let their flashy promises fool you – beneath the surface lies a company that falls egregiously short on quality, professionalism, and accountability. Buyer beware!

SOLAR POOL HEATER. Unfortunately this is not going to be a good review. I was marketed well to get a solar pool heater. Soon after installation the anchors started breaking and i got charged again to get those replaced. every season there are multiple leaks that i get charged for to get them fixed. Then i got the membership plan so that i can get a discount on repairs that should not have been required. Now i find out by the tech the bolts were of bad quality, the panel tubing company has closed operation due to problems and they are doing something different. This is one product which has me spending money ever since i got it. now i will have to spend 5000 more on other things. I was never told i would have these problems.

I have been a loyal customer of Sierra Pacific for many years, relying on them for pool solar installation, HVAC maintenance, and insulation—and have always received great service. However, this past August, I ran into a major issue: a leak in my solar pool panels, which were only four years old.
The initial service call was disappointing. The technician mistakenly informed me that because the panel manufacturer had gone out of business, the warranty was void, and I was liable for the full cost of a repair or replacement. This was disheartening, and I became frustrated after having trouble reaching a manager through standard customer service channels to resolve the misinformation.
The situation changed instantly after I posted a review outlining my experience. Jason, the company President, saw my post and personally replied right away, promising an immediate fix.
Within 24 hours, Adam, a Service Tech Supervisor, called to sincerely apologize for the initial poor communication and the misguided information. Adam clearly stated that Sierra Pacific stands behind its installations—regardless of the original manufacturer's status—and that they would step up to make things right. He scheduled a new panel installation at no cost to me.
Adam dispatched their best technician, Sebastian, who was truly amazing. Sebastian walked me through the repair process step-by-step, provided updates throughout the installation, and ensured a perfect final walk-through. Adam even took the time to come out to personally apologize, and Sebastian followed up a few days later to check on the system.
The way Jason, Adam, and Sebastian handled this situation solidified my respect and trust for Sierra Pacific 100%. Every business makes mistakes, but the true measure of a company is not whether they stumble, but how quickly and completely they recover. They went above and beyond to fix the problem and apologize for the mishap, turning a frustrating failure into an exceptional service recovery. Thank you, Sierra Pacific, for securing my future business. That's how real businesses earn lifelong loyalty!

Christian, who was our service rep from Sierra Pacific was absolutely wonderful. He was here to check and shut down our pool solar for the winter.
He examined everything and took photos to show us the condition of the plumbing for the solar.
He took extra time to explain settings that the solar was set for and explained that our system is an older system that is definitely showing signs of wearing.
He also explained the numerous number of solar repair services Sierra Pacific offers if and when we need to do any kind of work.
Christian was kind, courteous and so very respectful of our house and property.
Five stars are not enough…he truly deserves more.
We hope to be able to work with him again.
Thank you Christian.

Can’t say enough about the great experience I had with the folks at Sierra Pacific. From initial design of our pool’s solar system, responsiveness to our HOA’s requirements and then the timely installation, everything was perfect. I very much appreciated the extra time they took to explain how the system works, and gow we can best maintain it over time. Tremendous experience overall.

Had an emergency back up in all 3 kitchen sinks during holidays. We’ve had issues over the years and many plumbers could temporary fix but problem returned and this time at worst time possible, Called Sierra Pacific and they were out next day on time with a friendly service tech/plumber named Derrek. He quickly identified the issue, flushed the system, re-piped a configuration that was incorrect, and came back day to check on status and make miner adjustments. We’ve had 5-10 plumbers look at this issue all were done in minutes bragging about how good they were. Derrek was here for an hour doing a thorough and complete job - and we can tell immediately by the water flows.

Cristian (technician) and Adam (manager) were able to get our pool solar heating warranty issues taken care of. They were open and honest with their communication and helped us through the process. They were both great to work with and are much appreciated! I highly recommend Sierra Pacific.

David, the HVAC technician with Sierra Pacific, went above and beyond the call of duty today. Using due diligence, his previous extensive experience, and thorough product knowledge, he discovered the true cause of my heater system malfunction. I was scheduled to have a gas valve replacement today at a cost of around $2100. He was able to trace the problem to a clogged air intake tube caused by years of accumulation of seeds dropped down the tube from the roof by birds (the system is approximately 11 years old). The tube was completely clogged up! He took photos. This caused a cascade of downstream problems including the failure of a pressure relief valve, which was replaced last Friday but which did not cure the problem. A technician came to the property last Sunday and recommended a gas valve replacement. However, when I explained to David today anomalies I was observing with respect to the heater coming on and then off irrespective of the thermostat setting, he opined that a defective gas valve would not necessarily address what I was observing. He decided to investigate the situation first. It was not the gas valve. The cost of his services? $280! A far cry from $2,100! He was here from approximately 12:30 PM to 4 PM as he thoroughly checked all aspects of the heating system to make sure he had identified any and all problems. A job well done!

If I could give them a negative star I would. I am only writing on my experience when they had a service that obviously they do not offer anymore, Windows and Patio Doors.
Last year we had all of our windows and Patio door installed by them. The order took 3+ months for them to receive then another month for installation. it was only installed by 1 person, who did good work but he was overworked.
Post installation after 6 months they sent us a 1 year card in the mail which didnt align not even with the contract/order date.
1 month after that our door lock failed, after 2 months of leaving messages, no one responded. after several more calls, I finally got a person that informed me that they have not supported patio doors or windows for 1 year, and refuse to warranty anything. this is a laughable but yet common tale in these mom/pop shops that are mismanaged. Not doing business with them ever on anything and will go out of my way to tell everyone I know to avoid them also. Their sheer denial an negligence of notification of warranty work actually goes against the contract we signed. not a good look for them.

I like to say, Fred my installer is the nicest and most experienced technician one could have to trust to install your water softener. After he installed my unit. Fred walk me through how to use and even directed me to the app so that I can monitor my new unit. I haven't got a chance yet to expirence what a shower will feel like with a water softener but if they let me I will come back and write another review. I like to thank Fred again for his professionalism and very likable personality. Thank you Sierra Pacific. I'm looking forward to our new relationship
Your clients Rudy and Rosa

I had Sierra Pacific replace my whole HVAC system and have been having them do the maintenance on the AC and Furnace once a year. So far it has been 5 years and the HVAC system is doing great. The reason I took two stars off is because the last time the service person tried to sell me a capacitor, without even calling it a capacitor. In addition, every time after the service I need to clean or repaint my attic entry because they left dirty fingerprints all over it.

Through Costco we got a house water softener system and Fred came to install it. He did a wonderful job! His work was clean and looks great. He explained everything so well and answered any questions I had.

Do not use this unethical Sierra Pacific Company. I had an annual service contract with them. I had several problems with their service and canceled my contract. The big problem was when my HVAC system stopped working. It was a long wait for service. When the technician went into the attic he found an electrical problem and showed me he could cross the circuit and make it work but could not figure out what was the problem. I asked if he could talk to an electrician for help. He said he was an electrician and he would go back to the office for help and discussion my problem. He returned a few days latter to tell me I needed a new system HVAC. He said their company had found the same problem in other houses in my subdivision. Lucky for me I could get a new HVAC system for just under $20,000 and pricing were going to increase in just few months but I could lock in the price with a down payment. I said I wanted to check other prices first. I call a HVAC company I had used for service at my previous house for a inspection and estimate. The company owner came out the next day because I had been without HVAC for weeks. I was shocked when he said I did not need a new HVAC system. He said I had a bad circuit board and it was a common problem on this HVAC brand. It was such a common problem he and his technicians always carried extra circuit boards in their trucks. He fixed it immediatley and charged me less than $200.

Sierra Pacific has always been very responsive and helpful with our unit that they installed several years ago. They keep us going on maintenence and repairs. Recently, David T came out and he was so patient, thorough and polite, it made me realize how lucky we are to be a customer to Sierra Pacific. I truly feel valued and well taken care of.

We have a service contract with Sierra Pacific Home and Comfort. Micdea serviced our pool solar heater today on a tech call for an issue we were having and to turn off the solar for the winter. He was punctual, polite, friendly and professional. He quickly diagnosed the tech issue, thoroughly explained the work that he needed to do and kept us informed along the way. He appeared to be very knowledgeable. We were very pleased with Micdea. Great job today! He is an asset to your company.

I bought the whole system replacement through Costco. It worth every penny. there is one part went wrong just 10 days before warranty expired. Badal catch it during annual maintenance. David and Badal both did great job to replace it. 5 stars to both of them.

David was on time and on schedule. He even took the time to check both of our systems even though only one was on his schedule. A pleasant technician that communicated what was done. Having a maintenance contract with these people is well worth the money especially for my older system.

I purchased a maintenance plan once I purchased a home for heating and air. Last night my heater went out and I called Sierra Pacific and the next day someone came out. Tanner was absolutely amazing. He took his time and explained every step of the way. That monthly payment was well worth it. He knew what he was talking about and fixed the heater and made sure to troubleshoot everything connected with the issue. Thank you for the fast and reliable service.

Attention to the management: If clients are paying thousands of dollars in a brand new home to install water softener, the least you can do it use brand new pipes for installation. Please do not go cheap route. We customers are the ones paying so we expect better service and new products installed. I’ve complained but received zero feedback for change.

We had wonderful service from doing the initial inspection, the quote to replace, and full HVAC replacement. We love the new system and it was a good price. Special thanks to Mark, Chris, Garet, Gabe, Tommy, Isreal, and the office staff, you were all amazing.

Guys in the Big Red Truck, have big surprise for you when contact them for service.
First of all, a $294 bill just for the truck roll to your location. I already diagnosed the system a small drip leak in the 2-inch supply line to the solar pool panel and a drip leak on the vacuum valve one the end of line. I was under the impression that the good faith prepay, $294 would part of the new estimate when the technician arrived. This new amount was $662. I was good with that, as I thought this would be my new total for repairing the leaks. However, I was wrong as the new total was $294 + $662 = $956. Just know you, if you have work done with Sierra Pacific this up-front charge is non-negotiable. By the way the Technician did a great job in doing the repair.

The management team at Sierra Pacific have reviewed the details of this service call and have adjusted my total bill.