Appliance Repair reviews in Riverside, California

The techs took their time and were very thorough in running diagnostics. They ere professional and courteous. I have requested that my home warranty company ONLY send Sears appliance repair in the future to my home to resolve all appliance issues.

Was told by the technician microwave can’t be repaired and need to be replaced. I’ve been waiting over a month no replacement. Received a call to schedule another appointment from Accord Appliances when speaking to April from Accord she said it was not for replacement because there were no notes. I asked to speak to a manager /supervisor and she told me she didn’t have that info and hung up the phone called back and spoke to April again and was told they didn’t have a manger to speak to requested to speak to someone else she she couldn’t help me and was transferred to a voicemail. I left a voicemail and called back in another attempt to speak to someone who could assist me. I was told I could call back in an hour to speak to a manger and asked what was the mangers name and was given Chris and he would call me back in a hour so I will wait and see if he calls or will I have to call him. This is unacceptable customer service. To have to pay for a service and can’t get an issue resolved is very unprofessional. A simple speaking to the technician who came out to do the repair initially could have solved the problem a month ago.

It took 3 services to find .my dryer problem , ended up being a reset button Worse after 2nd service supervisor told me it would be fixed with no extra charge than the $119.00 dianostic charge from the first service That was not true, they charged another $59.00 and all they did was push a button.....no parts. They can't keep there word ...be careful

The service technician was very helpful but the problem I experienced from the repair done that same morning occurred after the technician left. The reason for the repair was the refrigerator leaking water and the refrigerator started leaking agin no more than a 1/2 hour after he left. I called the service center 3 times and each time Was told that a technician would call me within an hour from the time of my call. I never got a call back and my refrigerator is still leaking…I have towels all over my kitchen floor. What happened today should never have happened. I am a very unhappy new warranty customer. The customer service I received today was completely unacceptable. The leaking water is a problem.

I want to thank sears warranty customer service for sending my parts for my washer overnight so that we would not be without a washer for 2 weeks. They then had the repairman come out the next day. Great customer service. Our repairman was great too. Had us up and running in no time.

The technician completed the fix. No problems when he was done. The technician stated that if the control panel has problems the refrigerator could need more help.

A technician was originally out on Monday. He ordered the parts, which appeared yesterday. Another technician came this morning to install the parts. He was fast and knowledgeable. He also ran the dishwasher to make certain it didn’t leak. Everything was working as expected! The technician was fast and friendly!

Glenn, our repair tech was extremely helpful, friendly, and understanding when an issues would arise he would explain them and work very hard to troubleshoot and get the parts needed to fix our Furnace for our heater.

Rick was fantastic. He assessed the problem, gave us the solution and price. He helped us order the parts and he proactively communicated via phone and text. He was professional and showed up and installed everything in about two hours. Only suggestion I would make is to make sure all your service professionals carry the parts on their trucks. This way as a customer I would not need to be without a refrigerator for a week. Your call center was also very helpful and this is a big reason we continue to buy Sears products and services...Thank You Dwayne and Debbie Gilliam

The technician arrived on the scheduled time. Serviced my appliances quickly and efficiently. He left the work area very clean and made sure all of my issues had been addressed.

Michael is the best Sears technician ever. He is great at diagnosing the problem & getting it fixed right away. I always request only Michael to come to my home to come fix my washer & dryer. He's a 10+ in my book. Keep up the great work that you do Michael.

Repairs were extensive and Carlos did well. Not happy with trash and used parts left for us to dispose of. Trash collection won’t take this. Also appliance was left with lots of finger prints. No clean up, as he had to take lunch.

I shared my serial and model # via text and on site prior to appointment as asked along with a full description of problem. I took time off of work. The technician was not prepared with any parts and no idea why he was needed, meaning he did not review work order prior to coming. It took him 3 minutes to diagnose problem. Part was $37.50, cost for me was $400.00??? He stated part would take 3 to 4 days to come. So, that meant another day that I would have to take off of work! The 3 minute diagnoses cost me $119.00 and a half days pay! I got ripped off. I no longer trust Sears. I chose not to get repairs. Sears...you will reap what you sow. Ripping people off will come back to you. Overly disappointed.

Explained everything plain and simple and got the job done. What services should be like.

The technician did good job. It was very quick. My complaint is with your customer service. The inability to talk to a human being and one that you can understand. Scheduling is very poor. Missed appointment times….it goes on and on. I have used Sears maintenance for 37 years but I think it’s time to find someone new.

Glenn was amazing! He was patient (issue with payment) and he was very informative. Gave good feedback on the upkeep to avoid any future issues and was very professional.

Thank you for sending a great service technician to do great work, repairing my dryer in a timely manner The technician was awesome❗️

David, called and confirmed our appt and he was exactly on time(Thank You). He was clear in detailing my problem with my dryer and quickly fixed it. He did a great job in fixing my issue with the dryer. Thanks again!!

The technician was on time each trip and the diagnosis was done and he was very professional. Did a great job.

The service was great! Same day appointment and he had the needed part so we are done.

Wow! dryer was not working this morning. Made an appointment on line, tech showed up today and parts replaced same day! Back to normal! Thank you Sears! Cannot put a price on piece of mind