Appliance Repair reviews in Riverside, California

Arrived late (but called and gave me a heads up). Diagnosed problem and I approved the repair, but he didn't have the parts. Wanted to reschedule, which I was OK with - until he wanted me to pay for the repairs in advance. Then also wanted to charge the diagnostic fee.

Very, very happy with Sears. Every technician I’ve ever had for any of my appliances have been awesome. Today’s experience was great just like every other time. Highly recommend Sears.

The technicians were professional and courteous. I felt confident that they knew what they were doing. However, Labor charges were extremely excessive!!! One technician came out for less than an hour to diagnose the problem and order the part. The part was delivered directly to me the next day. Another technician came the day after the part was delivered and he was here about 1/2 hour to install it, then went to lunch and came back basically to collect the balance of the payment. Altogether between the two technicians they spent less than 1 and a half hours on the repair work and I was charged $450 for only the labor. The part was an additional amount. I probably won’t call Sears back for any future repairs.

Great service! We hired them to fix our laundry machine, Eric came out and was able to run diagnostics and pinpoint the issue within an hour. A few days later the part came in, got fixed up and now we can finally do laundry. Overall, great service and price!

Repair person was not friendly and he was very rude. He was not helpful in explaining what was going on with my refrigerator. Refrigerator was not repaired. He said call him when I can find the problem. I would like to have someone else. Carlos R., was not able to repair my refrigerator again. I'm very disappointed.

I do not recommend them, they are irresponsible, they never arrived and the person who answers the phone does not care about the customers

On time very reasonable

Hired a company that’s says 7 day a week same day service. They came out and claimed the needed to rebuild my whirlpool dryer. Paid them over 200.00. 2 loads of drying later it was making the same noise. Can’t use the dryer. Called to get them to come back only to find out they are NOT 7 days a week as they don’t work weekends. Asked to speed to a supervisor who said she was the supervisor. Asked to talk to the owner. She said send an email but I should know she would be the one to respond.
Totally unacceptable response. They don’t care about customers and have no integrity
Go someplace else!!!

Had a dryer repaired for not turning on. Just 4 months later something happened, called to use my warranty and was told I still had to pay service call ($85 plus pay labor) only cover a miminual price for part. That's no warranty, they are not about customer service. Don't use them! If you do it will break in a few months and they will tell you it is out of warranty. What a rip off!

Worse than you can ever imagine. AHS hired them to repair my dryer on Dec. 9, 2025, still waiting it to submit report to AHS. I hate AHS And this repair company. Night mare. Still waiting worse phone service so is AHS.

Awesome experience. Very problematic Samsung refrigerator we had (with a touchscreen door model) got fixed. Been searching for an issue a several times. It was very tricky task. We almost give up on fixing it and was planning to get a new fridge. But Vitaliy, the repair specialist who was working on it, figured it out. Awesome job 👍 Very appreciated.

Dont answer the calls

Highly recommend! Excellent knowledge and customer service. Will definitely use again.

Incredible service provided by Cold Air. Very knowledgeable and prompt. Would 100% recommend to anyone that needs ice machine or refrigerator repairs done.

Garrett is great. He does all of our refrigeration service for D'Elia's Grinders.

WOW! Talk about service. We were in dire need, refrigeration emergency and they came out within the hour! I was so impressed how affordable and professional they were. I will tell everyone about my great experience with them. Thanks again guys!

Excellent customer service. When no one else would come out, they came within 24 hrs. Excellent company, would use again for any future problems with my walk-ins.

Great company and great customer service. They sent a technician fast and was able to repair my freezer within a short amount of time. I would highly recommend them for any commercial refrigeration repair. Thanks again guys.

I highly recommend this company! Garret does a great job for us always on time in uniform, and really knows his stuff I will definitely use them again

I have used garret for several years. He is reliable, knowledgeable and great to work with. I also appreciate how responsive Tiffany is with me when an emergency comes up. Thank you for your help.

Garrett is amazing! I have several commercial refrigerators, and it seems like one goes down every 6 months. Garret always responds immediately, and comes out ASAP to get me up and running again. He knows his stuff and is able to troubleshoot problems quickly and economically. A good honest refrigeration guy is a hard thing to find these days, so I hope I never lose Garrett!