Appliance Repair reviews in Riverside, California

Have Master Plan and tech came out and gave me estimate and indicated cheaper to replace and parts no longer available for that dishwasher, so I declined estimate. However, he never honored the Sears Warranty if can’t fix must replace and now Sears Master Protection won’t replace dishwasher because tech did not indicate on notes. Tech name was Javier!

He was very thorough and pleasant. Very satisfied

The young man was very professional and knowledgeable, great attitude.

He arrived on time and explained everything that he was doing and gave me tips on helping my system keep working properly.

The Sears technician was prompt and extremely helpful. He installed the defective part quickly.

Came in and went directly to fix problem. Explained what was issue. Let me know cost up front. Was quick. Thank you

Extremely happy with Sears Home Services and Christopher. He is very professional and knowledgeable. Will definitely call Sears again when I need service or repair.

Technician was prompt and efficient. The overall cost was exuberant but the service was excellent.

Mike was very professional, explained what was going on. I am very pleased with his repair work..

The service tech was punctual, polite, and professional. Thank you, I appreciate the provided service.

Johnny is terrific, he is thorough, professional, and takes the time to fully explain the appliances and what I should do to best maintain them. I really appreciate his knowledge and his work ethic!

Thanks to Matthew our refrigerator is finally working. He is a professional and very knowledgeable on his job. We had multiple technicians come out to fix it but the problem was not solved. Thanks to Matthew problems solved.

Very professional knew what he was doing and got the job done very quickly finally fixed my dishwasher after four attempts five stars to Brian!!!!

I've been experiencing persistent issues with my washer for months now, and despite having four different technicians come out to address the problem, nothing has changed. The washer has been leaking continuously, and every time a technician visits, they simply replace the soap dispenser tray, which does not solve the issue.

Most recently, a technician came out yet again to replace the same parts. During the replacement process, water leaked all over my floor, and to my disappointment, the technician did not clean it up properly. This lack of professionalism and repeated failure to fix the problem has been extremely frustrating and inconvenient.

The service from Sears has been subpar, and their inability to diagnose and repair the issue effectively is unacceptable. I am very disappointed with both the product and the service, and I hope this review will prompt some much-needed changes in how they handle customer complaints and repairs.

**Cons:**
- Persistent leaking problem
- Ineffective repair attempts
- Unprofessional service from technicians

Mike was prompt and very professional. He was very kind to answer all questions and ask permission before coming into our space. He cleaned up afterwards, and I was very grateful for all his assistance. Very knowledgeable of what needed to be done and very kind. I’m so grateful!

Javier was very professional and knowledgeable. He did more than I expected and was genuinely concerned about my dryer issue. I give him an A+.

Where to start. Called for repair on a built in fridge. Received confirmation link for the appointment but the time was listed in the past. It still said tech was on the way. Could not contact anyone to help resolve the issue. Tech ended up not calling to reschedule, he just rescheduled to 5 days later than original appointment. Complete waste of time and they try to sell loads of nonsense add on products.

This tech was far more competent than the previous one sent out earlier. Some of your service providers do not know how to diagnose and fix and simply want to replace. In fact , they are not knowledgeable enough to do the job! Dr. ERP

Michael was very efficient in working and extra careful to explain our repair options. He was also quite nice personally.

Excellent service. Very knowledgeable. Pleasure to have him do our repairs.

I had a simple repair for my oven and I could not be home to do it so I called Sears. It has an implied reputation, to me, as a trustworthy business that has been around for many years. First, i needed the repair quickly and they assured me that they were able to come out the next day, so I confirmed the app