HVAC reviews in Riverside, California

Aidan was awesome! Came out and assessed my situation, gave me a quotes for a few different scenarios, and we were able to get it done quickly and reasonably. Super happy with the service. He was a really great guy. He was from the old Yochum crew, and they have been my plumbing company for years.

I gave 5 star because the technician was fabulous and excellent. He tried extra mile to take care customers, made customers happy. that was different than last time June, 2022, I fixed A/C after the salesman got the job; he ignored customer. When you email to him for invoice, he refuse; forwarded to customer service. He was sucked, didn’t take his word before you paid.

Thank you so much Jonathan for your hospitality and tried every step to take care customers. Absolute Airflow should be proud of Jonathan. Thanks again and appreciate for your help.

**EDIT** I've changed this from a 2 star to a 3 star review. After posting this review, Juan (service manager) commented that he would coach the specific technician and would make sure it didn't happen again. He left his phone number and asked that we call him. I passed that information along to my supervisor who called and left three messages for Juan over the course of a week and half. My supervisor did indicate that he was calling in response to Juan leaving his phone number for a 2 star review. Juan did eventually get back to us and did send out a technician who knew what he was doing and was able to fix the problem. The reason this is a 3 star review and not a 4 star is because it took so much time and effort on our end to get warranty work done on a major expensive business install.

Absolute Airflow did a major install at our place of business. We have had issues with one of the units. A technician was sent out, and he was unable to fix it. It's unclear if he didn't have the time or expertise. He indicated that we would be contacted to schedule the repair. Several weeks went by, and we heard nothing. I called and was told that someone would contact me to schedule the repair. I never received a call to schedule, but one day had a voicemail that they were on our property and would wait 20 minutes. I listened to the voicemail well after the 20 minutes.

We called again to schedule and finally were able to have someone come out to what we assumed would be to fix the issue. The technician seemed like no one from Absolute Airflow had told him what the previous technician had determined. He told us he couldn't repair it and someone would contact us to set up the repair.

We would have given a 5 star rating for the original installation and the overall system. But this situation we've encountered, which has lasted close to three months has wasted a lot of time and energy on our end

Zack was very professional. I think this company has a great employee. The team that did the installation headed by David Lopez were all excellent. David kept me informed every step of the way. They cleaned up like nothing was ever done. I will recommend them to any one.

I made the appointment with a 2 hour window, they contacted me to say they would be early, if you can believe that.

Jonathan was the service technician. He was very thorough and explained everything that he did.

He was definitely the best person in this company that I have dealt with so far.

They are a bit pricey, but I wanted to support my local business community.

Eddie was polite, courteous, and very nice. Appears he did a good job with everything. He kept things clean when he was working and everything was clean when he left. Everything seems to work fine. The work in my opinion was way overpriced, but was in an emergency situation and really didn't have a choice. But thank you for coming out as quickly as you did.
Mark

Worst company ever I paid $48,000 for two unit in 2021. One of my unit is defective since 2021 so many time I asked him to replace the unit but they didn’t and they keep coming every two weeks working on the unit and never got fixed. There’s always issues, I’m tired of calling this company and their service the worst company.

Tim and Mike were awesome to work with. They were very professional and friendly. They gave me detailed explanations of the issues with my current system and what my options were without trying to sell me on something I didn’t need. Geniunely great service! I HIGHLY recommend them!

They were more of a scam than a legitimate plumbing company. They told us we needed a new toilet and wanted to charge us $1,100 for a no/name new toilet. We needed a simple gasket. It was an easy fix… Don’t use them.

I had the pleasure of working with Eric S. He spent a great deal of time in my attic diagnosing the problem with my furnace and creating a plan that best fit my budget but also met his very high expectations for the equipment working at its optimum level of excellence. I was honestly totally satisfied with his professionalism and depth of knowledge. He's a great guy and he has become my go to person for all things HVAC for my home. He went to bat for me and my family and was super considerate of their needs. I called up again a day later for something else and again he came through! Thanks Eric! You're top notch. It was great working with you. You're a great representative for Absolute Airflow.

Tony showed up on time and did what he came here to do. My air conditioner was lagging and just not cooling the house and in no time it was cold as ice inside. He didn’t try to up sell me on services I didn’t need either. 👍🏼👍🏼👍🏼

Review update- 3 weeks after the technician came out we hear this whistling sound coming from outside. We go out to find the A/C spewing ALL of it’s refrigerant into the air. How did Tony not catch this?

I asked for a seasonal check-up on my air conditioning unit when I moved in. The technician was very detailed and almost spent 2 hours cleaning, but nothing else was done.
My working air conditioning unit is not working anymore. Company won't own the issue. They want to charge more to look at it again. First and last time working with them.

Josh was great. The people and support behind the product is everything and I would feel good about purchasing any long-term hardware from the company. Josh was personable, thorough and great to work with. I feel like I have better knowledge and a path forward with my water heater.

Scott Hommel came for our second HVAC maintenance today and did a thorough and professional job. We have an annual contract with them for such maintenance and so far we are happy with the service. I submitted four stars this time because of the strenuous "upselling" of other services that we chose not to have done at this time (this happened the first time as well). The talk lasted almost an hour. Scott is doing the job he has been asked to do and I'm not blaming him but the company needs to back off a little on this excruciating sales pitch. I will be interested to see what the next and final maintenance entails. I anticipate that the next contract will cost more than the original one...but time will tell.

Thank you Magnolia heating and cooling for installing my new ac splitter. Your entire team is amazing, professional and top notch. I'm so pleased with my new unit and the ease of the whole process as you have fine tune every part of your craft. Thank you Erick, Jesse, Steve, Freddy, Cole and Karina. I am grateful for your assistance.

I called Magnolia because the upstairs AC unit wasn’t working. Air wasn’t coming out of the vents. Ken the technician arrived as expected. He diagnosed the issue and R&R’d the blower within an 1hr 30min. Within that time, he also checked out the condenser to make sure it was working properly. Ken was very friendly, courteous and knowledgeable. Very happy with Magnolia and will definitely use them if I have any HVAC issues in the future.

I’ve had a Magnolia ac system installed in my home 10 years ago . They have always been professional and courteous with the services they provide. Recently I notice my ac would run longer and not cool as much as it used to. I appreciate Magnolia on how well they keep in contact with exciting customers and communicate via text/email . I worked with Kirk who came out to check my ac system and was very professional and well experienced technician . Kirk was very knowledgeable with my ac systems and even informed me on new systems out in the market. What I appreciate the most is he was able to give me a variety of options and was very upfront and honest of whether to repair or possibly replace in the near future. Kirk was able to get my house cooling again and I am probably looking into replacing my ac in the near future. I am thinking of going with a mini split system which will help avoid replacing the original duct work that my home currently has and need los replacing thus saving me money with a new system instead of placing a band aid on my old system that is out of warranty. Definitely recommend Magnolia Heating and Cooling it is one of the few family owned businesses in the IE and very professional. Highly recommend giving them a call.

I called up Magnolia because my AC was having issues cooling my home. They sent out Jesse to check the system. It was about to go out. I asked him if they install new systems and he referred me to Bobby. Bobby was able to come out the same day and gave us 3 quotes for a new system. i opted for the most efficient system and the financing was a breeze. He also dropped off a couple of portable AC units to help out until the new system could be installed. 2 weeks later the installation team came out and completed the install in a day. There was an issue with the heat pump not working and Magnolia replaced it with a brand new one the following morning. Then they sent out another tech for a quality assurance check about a week later. Mike was able to fine tune the system and it works amazing now! We’ll definitely be customers for life! I highly recommend Magnolia heating and cooling.

Andy was our HVAC Technician that performed the scheduled maintenance service on our system. He sent us a message with his ETA and arrived promptly. He was professionally dressed, courteous, and friendly. When he was finished performing the service he went over his findings and provided helpful recommendations to keep our system operating at maximum efficiency.

Had an issues with my AC that turned off on Sunday morning out of the blue. I called the company which they were closed so I left a message. I got a text message after leaving the voicemail that they acknowledged my call. Monday morning right before 8am I get a phone call from Sarah regarding my issues and I believe she wanted to send someone out the same day. I scheduled my appointment for Wednesday between 12pm-2pm and the technician called me to let me know he was around the corner so I can put my dogs in the house. The technician found out the issue right away and since I was due for my maintenance he was able to do the maintenance call right away. Ken was very knowledgeable and showed me what he was doing step by step. For my next maintenance service I’m going to request him! This is someone you would want to have on your team. Give that man a R A I S E ! ! ! !

Overall I’m happy with Magnolia services, everyone that I’ve talked to in the company from the office department, sales rep, installer and service technician’s are awesome!

Thank you again ⭐️⭐️⭐️⭐️⭐️

I have been using Magnolia for the last few years and they are always provide reliable service. Their technicians are always on time and friendly.