HVAC reviews in San Marcos, California

Cindy Baker:
Rudy and Fernando are an incredible team! We are so grateful we had them as our installers. We were very impressed with the expertise, professionalism, and skills they brought to removing our old & installing new air-conditioning and heating system. This was no small job and it required a ton of expertise, problem-solving, and manpower. Furthermore Fernando and his partner Rudy were polite, very considerate of our home, and continually showed utmost respect all around. I feel they went above and beyond throughout this job and kept in communication with us the entire 3 day project. We are super happy with this new system and super happy with the job they did and the education we received from them on our new system. Thank you!!

Had an HVAC unit maintenance tune-up. I was called when the Tech was 20 mins out and Eli did a fantastic job. He was courteous, asked great questions, and took the time to explain things. Very highly recommend!

Thomas Our was exceptionally professional and provided deep insights into our system. Their transparency throughout the inspection was honest and gave us the confidence needed to make the best decision for our home’s HVAC unit.

Devlin was excellent! He answered all my questions, performed a through "free" service, and was a pleasure to meet. He's a great representative for your organization, and I was happy to purchase a service agreement based on the quality of his work.
Steve and Sandy Allison

Disappointed – Felt Cheated After Damper Replacement

I chose Action Air Conditioning & Heating because of their great Google reviews. However, my experience was very disappointing. I called them to fix a problem with my HVAC system. The technician said one damper motor was bad and needed replacement. I agreed and paid $375.

Immediately — literally the exact moment he installed the new damper, he claimed another damper was also broken and said I needed to replace it for another $375. This made me feel cheated — as if they intentionally replaced one first just to charge me twice.

If both dampers were bad, they should have checked everything and told me upfront. I trusted this company because of the reviews, but my experience left me feeling taken advantage of. I hope they take this feedback seriously and treat future customers with more honesty and transparency.

Our AC was making some noises, so I called Action to come take a look. We had an appt scheduled 12:00 to 4:00, he arrived at 6:30. Not a problem, I understand things get busy. Their guy Oscar took a look and noted the birdcage (cylinder run by the motor) was falling apart and the cause of the noise (should note Oscar was professional and a very nice guy). Mind you the motor is old, but still works perfectly. He said if you can live with the noise for a bit, Oscar would reassemble the cage so we still had AC (albeit still noisy) and he will order the part. I would receive an estimate the following day. Sounds great! Well, about 4:00 AM the cage that was reassembled seized. Not the motor mind you, the part we are replacing. No problem there, should be an easy fix, the part is only $127. Next day I open my estimate of $1100 😳. I asked what is entailed in an $1100 estimate for $127 part replacement via text and got a plain and simple “mgmt does the quotes” kind of response. Needless to say, I declined the work, called another AC company (Chris with Righteous Air) - he is coming Monday with the part and installing it for $500. Not sure where things went off the rails, but $1100 is ridiculous and not offering a detailed explanation of such a cost is not something I would entertain. I should mention the woman on the phone I called to get the model number for Chris was incredible nice, professional and very helpful.

Outstanding technicians. Angel was on top of every issue. Both Angel and Mathew were professional, knowledgeable and courteous. The Action AC team was quick and thorough, with the our sales representative, Neil, even conducting a site visit to ensure all was going well. From start to finish every detail was addressed including maintenance and thermostat instruction as well as clean up. Action AC has my highest recommendation.

Jerson was fantastic! He was kind, courteous, and very thorough with the maintenance inspection. He gave a very detailed, concise description of the process. Thanks Jerson, John & Susan Huffman

My latest experience with action air was exceptionally disappointing. We had a technician come for a routine check in and noted that we had smelled a faint amount of gas. The technician identified a hole and fixed it, charging us $250 to replace the flexible pipe because it was technically not part of the system. We were just happy a leak was found.

Three days later we ran our heating and smelled something off again, so I called back and mentioned we were still noticing the smell. They assured they would send someone the next day and of course it would be no additional cost. The same technician came out the next day, spent 15 minutes inspecting and found “a giant hole” in our main pipe. Then said because it wasn’t part of the HVAC system we needed to pay $250 for his time, despite that we were told we wouldn’t be charged. He stressed that we needed to turn off the gas and call in a plumber and it wasn’t his fault it wasn’t caught the previous visit. He said he would send a video so we could share with a plumber (he didn’t) as well as documentation (also never happened). The best was after charging us he proceeded to sit in his car in front of our house for over an hour and I found out logged he was working at our house for that entire time.

We had 2 additional plumbers come out the very next day concerned we had a massive leak. Both spent 1+ hours searching for this “giant hole” and couldn’t not find any evidence of leaking. Both companies were extremely nice and didn’t charge us at all for their time, despite each of them spending more time helping us than the Action Air technician did. When I called in to Action I was dismissed by the team, chastised for not calling SDGE instead (this was before I discovered no leak actually existed). It felt like the technician may not have completed his job properly the first time resulting in some residual smell, and then made up a story to cover and charge us for it, loitering in front of our house afterwards to make it appear like he was putting in a lot more effort than he did.

All in all, this was a very disappointing experience. I’d put negative stars if I could.

By the way, the response from the company is to call or text to contact them - I've already contacted them 3+ times regarding this issue and every time they are not helpful. Don't trust their responses here as they are obviously AI generated if they recommend to reach out when the original complaint was that when I did reach out they were rude and crooked.

My experience with Action Air so far has been great! Had a brand new heat pump and air handler installed 6 months ago with minimal issues. For the issues I did have, technicians were dispatched promptly and free of charge.

I did not end up using this company for the following reasons: 1- the sales rep bad mouthed the other company that I got a quote from, 2- he spent way too much time trying to sell me on why they are the best company, 3- he told me that I wasn’t comparing apples to apples with the products (which I was according to all the research I did), 4- when I asked if the price had any wiggle room (since it was $1500 more than the first company), the sales rep told me he could give up his bonus for $500. I ended up going with a company that was reasonable and that also didn’t use pushy and inappropriate sales tactics to pressure me into choosing Action AC. Overall, they are overpriced and lack integrity.

Great staff! Worked quickly and efficiently replying to all my questions via phone, text, and email. Totally satisfied with the new unit which was purchased through Costco. I would recommend to all my friends and family.

Jalvin Tolentino came to do the first maintenance of this 8 month old heat pump system installed by Action .
I was gladly surprised at the quiet, thorough and efficient work he performed. All documented with photos or videos of each of several components inspected.
When I asked a technical question, he knew his answer.
A young professional that will do well.

Action Air arrived the same day and serviced heating and air conditioning system and also made the necessary repairs. Everything works great and Peter did a great job.

Jason Lambert, who represented ACTION as Sales/Comfort advisor was clearly communicative during whole process.
I was kept informed about both technical and financial matters. Toni Mendez from Installation/Sales group scheduled all the work in a very timely manner.
Technicians Roberto Hernandez & Giovanni were highly trained, very professional and courteous. Passionately explained to me technical details, while I quizzed them during the process.
Very courteous and never irritated at all. The fact that they have received training at ACTION's internal academy came as a very pleasant surprise to me. Installation and repairs were verified to smallest detail before they left the site. I would strongly recommend ACTION and its wonderful team members,
to anyone who needs repairs or installation of HVAC systems.

Trinity and Kevin at Action A/C provide excellent customer service. Kevin was sent to my home to assess my system. He did a wonderful job. He took his time, and he provided me with all of my options. He took the time to listen to my concerns about my system. He provided a very thorough assessment, and ensured that all was returned back to normal. Kevin was professional, courteous, detailed, and approachable with questions.

We highly recommend this company. They were prompt and found a few safety things missing from our new home’s system. Our technician was knowledgeable and was able to explain the issues in a way that gave us confidence the work was actually needed. We also got a text giving us background on our technician. It was nice.

Alex our Technician was very thorough. Walked me through all the steps. This was our first Complimentary service from our AC Heating unit installation the year prior.
Alex explained in detail the best way to maintain our big investment; and set us up with a service plan going forward. Plan is reasonable and cost effective. Extremely pleased with Alex. Represents Action AC & Heating VERY WELL! Has a Bright future ahead! Thank you Alex!

Jalvin has been to our place before and he is definitely thorough, extremely polite, and I would welcome him back at any time for our service. So far, Action Air has been great. We are on a twice yearly maintenance plan.

We have been using Action Air for years, and just had Mason come out to service our AC units. He was so friendly and knowledgeable, and communicated clearly all that he was doing. Definitely recommend as you know you are getting a good deal and dealing with honest people. There action rewards program is super useful and cost effective way of keeping things running all year without worrying. He was also amazing with our dog (who also liked him a lot).

Action installed my new heat/air system in 2010. The Tech you sent out on Wednesday the 17th was the most knowledgeable, efficient and thorough tech so far. He went through everything with a fine tooth comb so to speak. Please keep him on staff, he is the very best. I highly recommend Action and getting on their maintenance program. It is the best.