Compare top-rated small appliance providers in Santa Ana. Profiles include verified reviews, service details, and direct contact options.
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In the heart of Santa Ana, we are Appliance Palacios - your dedicated small appliance repair service. We pride ourselves on being an integral part…
Closed until Mon, 8:00 AM
At AG Appliance Repair Inc. in Santa Ana, we specialize in revitalizing your small household appliances, bringing them back to their optimal funct…
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Technician was experienced, dependable and reliable. Service was scheduled quickly and once parts were ready, technician arrived on time and fixed the refrigerator within a couple of hours.
Updated 11/04/2024: AHS dispatched another company called Robson Appliances for a second opinion. The technician came today and within 10 mins, they were able to reattach the handle back to the microwave door without the need to order any additional parts. I still cannot believe the sheer incompetence of AG Appliance and their technicians. AHS should drop them as a contract provider. ----------- Original Review -------------------- Microwave door handle fell off. Contacted my home warranty company American Home Shield. They dispatched AG Appliance Repair. The technician showed up for 2 mins, took some photos and say if the home warranty company approves it, it is an easy job, about 5 mins. He then left. 2 days later, I got a notification from AHS that action is required. I called AHS back and they said per AG Appliance Repair, they had contacted the manufacturer and the door handle falling off can only be abuse, not wear and tear. I had mentioned to AHS that the built in microwave was original builder equipment which is over 20+ years old. The handle is plastic. It has to be wear and tear if we're using the handle multiple times a day to open and close the microwave door. Plastic fatigue happens and its already a wonder the door handle hasn't broken off sooner. AHS is dispatching another appliance company for a second opinion.
DO NOT USE!!!! If I could give 0 stars I would. The tech doesn’t speak English. I had to use Google translate to Russian to communicate with him. He was curt, rushes out the door without saying anything. He has been back 3 times going on 4th. The front desk also hung up on me when I asked to speak to a manager. No manager there. Then when I asked to speak to the owner. No owner there!!!!
I appreciate your quick reply, even though I contacted you again with the same issue through Home Warranty. I am also delighted that you identified the exact cause of the error and resolved it properly. Furthermore, you resolved it without any additional charges, even though it was my second visit.
Terrible. DO NOT USE. As other reviewers have stated, this company LIES. They do not seem to know how to fix the appliances they are called out on. Telephone answerer is VERY rude and hangs up on you if you tell her something is incorrect. Referred by AHS, and repair person has been here 4 times with no fix, then lied and told AHS the repair was made on a completely different appliance now AHS won't send another company out for the original appliance. AVOID THIS COMPANY AT ALL COSTS. They need to be out of business, and hopefully will be soon.
I, like other reviewers, would like to be able to leave a "zero" rating for this company. I was directed to this company for repairs of my refrigerator under the Lowes' protection plan, because of contaminated water coming out of the refrigerator's water service (and not the household water system) . The technician stayed no longer than 5 minutes, and, without hearing the full description of the problem, stated that this was not something his company would handle. On leaving, he indicated that the company would be contacting me re possibly replacing the hoses to the water service but after 4 days, no one has contacted me and, in fact, I received an email from a company called Assurant, which falsely claimed on behalf of AG Appliance that "Your Repair is Complete." After this experience, I can fully understand why AG Appliance has such a consistently low rating by so many reviewers but cannot understand why a company like Lowes, with a reputation to protect, would even consider sending any of their customers to this company under their protection plan. RLY
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