Appliance Repair reviews in Santa Clara, California

Larry from Bay Master Appliance Services was very courteous and knowledgeable. He was knowledgeable in his craft of repair of my oven igniter. The only reason I gave 4 stars is because Bay Master Appliance Services is really pricey for their labor. The labor was almost 3 times the price of the part and Larry wasn’t even at my house for an hour. Besides that excellent service.

Had an appointment on Friday, they canceled it and reset for Monday. The technician who arrived on Monday was great and knew his craft. Waited over a week for a part and sent them a message for an update. They told me the part was no longer available and suggested I buy a new washer. Not their fault about part availability but I would have preferred better communication regarding the issue.

Absolutely a joke of a company. Adam diagnosed our Samsung dryer as heating element failure. He quoted us nearly $500. We asked for the part that’s needed so we can purchase it ourselves he just told us that we need to replace the heating element. There were so many different sorts of heating elements and we didn’t know which to purchase so we called corporate and spoke with Daniel. The most rudest human being ever. He told us he will not tell us and why did we call if we were gonna fixed it ourselves anyways. We paid the $85 diagnostic fee to see what was the issue with our dryer. And if we are able to fix it ourselves we will. DO NOT USE THIS COMPANY UNDER ANY CIRCUMSTANCES. Rude and sneaky business!

I called Bay Master Appliance Services to fix my dishwasher. They told me the service call is 129 and if it’s something small they won’t charge extra. When the technician came, he literally just used a screwdriver and the dishwasher started working. Then he said I have to pay 199.
I called the office because this was not what I was told. They transferred me to Sam and he was very rude. Instead of helping, he started talking about legal team.
Very unprofessional, dishonest pricing and no respect for customers. Shame on this company. Please don’t use these thieves.

Had a wonderful experience today with Adam! He was very friendly, quick and knowledgeable. :) He fixed and cleaned out our dryer in no time! Thank you again! Will definitely be recommending him to others.

The services from Bay Master Appliance Services provided by Brad was great! We got a next day appointment. We needed a washer issue diagnosed, and at the same time we did maintenance on both the washer and dryer. Brad was very pleasant to work with. He was very thorough and knowledgeable, and gave us some tips on appliance maintenance to extend their life. We would definitely use the services from Bay Master Appliance Services again without hesitation.

Had a great experience getting a malfunctioning electric stove repaired and a washing machine diagnosed. Service was swift even though it is the holiday week, communication was very clear. Carlos explained charges, outlined our options and made the repairs, and I especially appreciated that he described what he was doing and how he tested the appliances afterward so that I have a better understanding of them. I am delighted to have a place to turn when I have an appliance problem.

My refrigerator stopped making ice. New ice maker was installed. The tech was very curious and exceptionally knowledge of the repair. Gave e cell entertainment information on new ice maker and temperatures foe freezer. Will be using this company from here forward. If you want excellent service give them a call.

I had an issue with my mini fridge not cooling and having clicking sounds. There was a $60 visit fee regardless of a solution which I was ok with paying. The tech took a look at it and I got a $1400 quote to replace the compressor which I obviously declined given it was a $500 mini fridge. Then 15 min later I was given the option of replacing a relay starter for $290 which I agreed to. It took 10 min for them to complete that with a $10-$30 component/material replacement. I didnt think that fixed the issue as the click sound was still there but I was asked to check after an hour. The fridge is still in the same state but I was charged $290 anyway. I find this to be terrible service. For a cheap component and a few minutes work that did not resolve the issue being charged $290. I also got that money deducted before approving the transaction. Sorry guys that was ridiculous and I’m here feeling absolutely scammed. Would never recommend again this company. I would have paid for any actual material costs but being charged all that additional labor money even after paying $60 service fee is ridiculous.

I called BMAS to have a look at my dryer. The man who was here was Quase, he was very professional and knowledgeable on this appliance. He answered all my questions and when I asked him if my dryer could be fixed I was so happy when he said yes. I did not want to buy a new one if my old one could be fixed. He was very kind! I recommend this business to anyone who needs work on their appliances.
Thank you

I appreciated Adam, the refrigerator technician. He was friendly, and let my mother and I watch while he repaired thè refrigerator. He explained what he was doing as he fixed it. I would recommend him whole heartedly.

I called Bay Master Appliance Services when our refrigerator and freezer stopped working. They quickly responded and set up a time for a technician to arrive. Adam arrived and quickly diagnosed the issue. He immediately ordered the part that needed replacement. When the part was received I was quickly set up with another time for the repair to take place. The company was responsive and timely. Adam returned at the appointed time and very quickly replaced the old part with the new. Adam was exceptionally friendly and professional which made the whole process as easy as it could have been. I highly recommend this company, and Adam, in particular, as a technician.

Eric and Armando were great!
Courteous, great communication, professional and fast. From initial quote to wrapping up the job they were phenomenal!!

Eduardo was incredible! He quickly diagnosed the problem with my commercial fryer at my hotel and had us up and running in no time. His professionalism and skill were truly impressive. This company is outstanding, and because of the excellent first impression Eduardo made, I’ll definitely continue using their services. Thank you!”

Had a fast, efficient experience with Bay Master Appliance Services. Called to see if anyone was available to come out same day and they were able to send out a tech (Quase) about an hour and a half later. Service was quick and the tech had my washing machine up and running in no time! Definitely recommend!

The freezer door on my refrigerator was loose,and inside was built up snow. I felt so lucky to get an appointment for the same day.
An incredible efficient technician Larry,arrived within an hour, immediately diagnosed the problem and solved it!
Honestly, almost a “Christmas Miracle “, to have such fast and reliable service.
Thank you again so very much.
Happy Holidays to all🎄
Sincerely,
Yana Patel

Bay Master was fast and efficient. I had an old machine that required an ordered part. It arrived in two days and they installed it the day it arrived. My technician was skilled, friendly, and fast. I will definitely call them if I need repairs In the future.

Bay Master Appliance has been very helpful in repairs throughout our facilities, both commercial and residential units. They are always on time and reasonably priced. The technician they send is very knowledgeable and punctual.

So I sent a request for quote on 1-16, for a door seal, on phone, was promised a tech to be at my house on 1-19. After I paid they said they wouldnt be able to come for 5-7 days. I held my ground and said that wasn't ethical to tell a customer one thing and do another. Tech showed up, was on his phone 90 percent of the time, closed the door so I couldn't see what was going on. After he was done I asked if it was all good, he replied "Yes", I paid the invoice and he left. Well I went to do a load of laundry and noticed the seal was not installed properly, screws were not put back in the washer and the door wouldn't shut correctly. I called the office and they said a tech would be out today 1-20 by 9:45am, I took the morning off to wait. At 1pm I finally called and the dispatcher said that they had been trying to call me all day, a LIE, I had no missed calls. Then he transfers me to someone else and I told him I had no missed calls and he said he was going to send someone later between 2pm and 5:45pm. At 5:10pm I called back and the same guy changed his story 5 times. First it was " Well we scheduled you for tomorrow", I replied well when were you guys going to let me know. Then it was we never told you we were going back, then it was well the tech is busy on another call, then it was well we thought it would be too late. We left off at 5:30pm that he would call me back, guess what no call. It is very unprofessional to take peoples money and not make them a priority when you've been paid and I cant use my washer. My son wrestles and I need to wash his clothes. These people are full of it and I wouldn't recommend them to anyone.

I had my frig fixed instead of getting a new one. I looked at new black ones but they ran $700- 1200 more. So far so good on the fix. Im hoping it runs for many years. Good service and timely.

Prompt same day. Technician was able to tell me quickly what the problem was and give me an estimate. Ben was very respectful of the property and my Applience. I am very grateful for their service!