Appliance Repair reviews in Santa Clara, California

My 13 year-old built-in fridge stopped working on Sunday night. I left a message for De Anza first thing Monday morning and they returned my call within 20 minutes. The person on the phone (Chris I believe) was friendly and also when I asked about the likelihood of repair, shared information I found really helpful. He arranged for a technician (Rey) to come out that afternoon. As promised, Rey called within the window they had given me to let me know he was on the way. Within an hour of arrival, Rey had assessed the issue, determined he had the part on his truck, and repaired my fridge for a reasonable price. I really enjoyed working with De Anza!

We've had them out before and have ashtrays been satisfied by their promptness and professionalism. We'd definitely call them again, if needed.

Incompetent service men from this company that get called upon by Viking to service dishwasher. They cannot diagnose anything on their own and keep ordering expensive replacement parts without proper diagnosis.
As part of one of the multiple service calls to fix the control module, they broke the plastic at the back. Please see picture.

My GE dryer stopped working. I paid another company a fee to make a service call and fix the dryer. After their visit, I received a bid. It was an outrageous amount to replace the timer.
I called DeAnza. Marcos came with The right part,, Installed it and made sure the dryer worked properly and answered my questions. He was great and so is DeAnza. Their charge was reasonable.

Very good service did a great job super friendly and helped me clean up.

Ruben, our tech, was fantastic. He diagnosed our deep freezer properly and explained things well. I’ll definitely use De Anza Appliance again.

Ruben did excellent , as I’ve come to expect from De Anza: prepared , polite, efficient, trustworthy, reliable, clear, communicate well, professional, and friendly. I’d never call anyone else. 👍❤️🎉

I was very pleased with De Anza Appliance and how they completed a project very professionally and quickly. The supervisor named Chris was extremely helpful in explaining the costs, etc.. I will definitely use them again and I recommend them!

Totally awesome service. Organized, keeps informed, gets parts fast, efficient work day. Ruben is nice and friendly and I think a rockstar!

Ofa tried to fix it but it wasn’t worth the money and honestly told me to get a new one. Also helped me which next brand to buy. I appreciate his honesty. Thank you for sending him to me.

The tech came out and had a minimum $275 fee to look at our disposal. Whatever he told us was the problem was never the problem. After he left the thing stopped working within a few hours. They refused to come back out. Their fees our outrageous and the work is questionable.

Ray came out to service our dishwasher. A water line had sprung a leak. He provided options to do the work and I’m glad I decided for him to perform the fix.

I have used DeAnza Appliance before and have always been satisfied!

I am very satisfied with the service from De Anza appliance. Ruben was wonderful, so polite and professional. The work was completed timely despite the fact a A part had to come from the UK.

we had a minor problem with our Kenmore Fridge, in particular with the water filter. we called deanza, they came over in very short order, which in itself is refreshing, as these days services seem backed up. the guy, Ruben, came out, fixed out problem, and was very respectful to us. I highly recommend Deanza if you have any appliance problems at all. they're terrific.

Update:

This review is about communication. Almost every issue we had could have been solved with better communication.

Same day cancellations- unacceptable

Refusing to update the tenants on whats going on because they're not signing the check- unacceptable

Having to negotiate weeks down to days for return visits-unacceptable

We weren't asking for much. All we asked for was transparent communication. We were flexible and with my construction background, I understand multiple visits are often needed to fix appliances.

Visited 5 times and still not fixed. These things happen but communication is everything. This company is good at what they do but the communication was off with this experience.

Full Transparency: We have not insight on how the bill was settled.

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We had our refrigerator break down over a month ago, and this company has now visited three separate times. Each visit, we were told the refrigerator would be fixed within 10 days, yet it still isn’t working.

There have been multiple issues throughout this process:
• Two separate parts orders were required because the initial diagnostic was incorrect and not all necessary parts were ordered
• We were misled about what was actually repaired — we were told a fan had been ordered and replaced, only to later be told another fan still needed to be ordered
• We experienced two same-day appointment cancellations due to parts not arriving. While delays happen, the lack of communication is unacceptable — cancellations occurred at the scheduled appointment time rather than with advance notice

We are required to use this company through our property manager, but if we were paying their hourly rate directly, the cost of these unproductive visits would likely be $500–$1,000, not including the three full days of lost income from taking time off work for appointments that ultimately went nowhere.

After more than a month, our refrigerator is still not fixed. A simple courtesy call and a 24-hour cancellation notice would have gone a long way toward basic customer service.

I had an issue with my Amana gas dryer that was running but not heating. I submitted an online request with De Anza Appliance, and they got back to me quickly to schedule a visit. The technician who came out was great — professional, patient, and clearly knew what he was doing.

He took the time to thoroughly test the dryer, explained what he was checking, and pinpointed the issue to a faulty secondary gas solenoid. He had the replacement parts on hand, completed the repair right away, and made sure everything was working safely before leaving.

It’s rare to find someone who’s both skilled and genuinely takes pride in getting the job done right. The service was efficient, transparent, and worth every penny. My dryer now works like new again.

Highly recommend De Anza Appliance for anyone needing reliable, knowledgeable appliance repair in the South Bay.

Max, the service professional who responded to my call, was a pleasure to work with. He explained clearly what he was doing and even checked back with me following his visit to make sure my refrigerator was functioning properly.

I contacted them after having another service multiple times and were unsuccessful in repairing my ice maker on a sub zero. My initial phone call revealed that the technician knew exactly what questions to ask to pinpoint the diagnostic appointment. He was specific and his professional intuition had him solve the problem almost immediately.

Amazing same-day service! My Sub-Zero fridge stopped working, and SubZero & Wolf Specialists came out within a few hours. The technician was professional, clean, and fixed everything fast. Great experience — highly recommend!

I had an issue with my Sub-Zero fridge and called Sub-Zero Specialist, Max and his team were amazing! They came the same day, quickly diagnosed the problem, and fixed it right on the spot. Super professional, knowledgeable, and honest about what needed to be done. My fridge is working perfectly now, and I couldn’t be happier with the service. Highly recommend them to anyone who needs Sub-Zero repair!

I want to express my sincere thanks to service technician “Max” for his immediate attention to fix my Sub-Zero ice maker. He showed up within hours and found a small part that needed to be replaced. He returned the following day and replaced the part right in time for my family gathering. The company is really fortunate to have someone like Max. He did a wonderful job.