Home Services reviews in Santa Clara, California

One has to wonder what the City of Milpitas was thinking when they created this fiasco. The split bins are very difficult to clean, break, and smell. People are so confused about them, so all sorts of trash is mixed instead of sorted. Clearly some people very incompetent. Now Miliptas is stuck with a system that is expensive but doesn't work well.

Recently just applied for garbage/recycle pick up. I called in to see a status update and Emily, the customer service representative was extremely welcoming and helpful. Keep up the good work!

The absolute worst !! Billing probems, can issues, poor customer service. They want us to separate garbage from food scraps?!! That's what we're paying them to do!!!! You do it!!!! Too small of size container for garbage. Food scrap side is taking away from garbage side!!!! Who told Milpitas to switch companys anyway?!!!? Switch company back or find another one Milpitas council!!!!!

Back in August of 2018 I emptied half a packet of uneaten peanuts into the food scraps side of the trash bin, the only time that side has been used since I've had it. So it occurs to me that I'm paying Milpitas Sanitation a bunch of money to empty a trash bin which is only half full every week and there is sod all I can do about it because I desperately need the half of the trash bin allocated to general trash. What *&!$#@! genius at the city signed us residents up for that system?

The split bin does not have enough space for my trash. The scrap bin is too hug that takes up lots of space for the garbage area. Same thing for the recycle bin, it does not have enough space for papers. Carton papers needs to be cut in small pieces to put aside for collection which is ridiculous. Mil pitas used to have free dump for residents which is fair since all of of have to suffer the odor from the trash. Now that is gone and the trash bin idea make it hard for us. Whoever make the decision without the resident's consensus make me think some people are pocket big bucks.

I am so annoyed with Milpitas Sanitation Inc. I've lived in Milpitas for over 22 years and this city keeps getting worse. It's already hard enough living next to Newby Island landfill, higher water rates, Elmwood, traffic, construction, and deteriorating roads but now the strict rules with the trash. Why change something that didn't need to be changed? The split trash bin idea as well as sorting your food waste is ridiculous. For a family of 6, the standard bin size barely fits enough trash since there's separation in the middle. This company charges anywhere they can, while making residents do some of their "job" responsibilities (sorting waste). If your cardboard boxes are off a little from their "SPECIFIC measurements" they just bypass your house on the day of pick up. I would move out of this city if I had the chance :(

Worst customer service from any Santa Clara County's vendors ever seen living in valley for 35 years! Without any courtesy, they came and took our garbage containers after came back from surgery. Milpitas Sanitation office were paid for the full month of service before we transfer the count to our name. There action was against public heath and safety and for this reason I give them ZERO rating.

The driver is very lazy.
They skipped the pickup on my street (4 houses in my neighbor).
I called the office to notify them in regards, the lady in the office is rude on the phone. She hung up the phone when I ask for her name for the record who I am talking to.

IF THERE IS A NEGATIVE 1 STAR I WOULD RATE IT.

I wish the City remove their service for the public.

The drivers have the absolute worst customer service. I left plenty of space between my vehicle and waste bins but apparently it wasn't exactly 5 feet so the driver only emptied one bin and left the other full of trash (even though they were right next to each other!). He had the nerve take the time to leave a notice but didn't have the customer service to empty the bin. My neighbors complain about their device all the time. MILPITAS SANITATION IS THE WORST!

This is a Joke. Split Cans that won't hold enough garbage and the pick up service is for only 1 item then 50 dollars extra per item - and for the bags, you can't get them at the same time as the 1 item pick up offered a few times a year.

Milpitas is going to be rat infested soon, I hope either the new company fixes it's cans and offers either free dump days and or free curbside pick up for unlimited stuff.

Only Option since I refuse to pay for what I am already overpaying for:
1. I guess I need to cut up and fill up all my neighbors cans.
2. Haul my 3 extra items to my friends curbside pick up day.
3. Ask a Neighbor for one of their 1 item drop off days.

I am disappointed in Milpitas for even considering this POS company. Looks like there is no change in the future in getting the cans with a single lid or free dump days like we had before. Someone in milpitas who had the power to choose this company must of got a huge bribe, let the ratings speak for themselves.

This company's customer service is horrible! Asking a simple question,r related into garbage collection OR bulk item pickup results in additude from the lady taking the call. She is short with the caller, abrupt and cuts you off when asking a question. Would rather make excused for the drivers picking up the cans then offer a solution. Received a notice of no collection due to kid being open and contents too full. Cans are completely too small to fit even broken down cardboard I to the container. Then when you ask to have it picked up after I get skipped the pickup, you get a maybe if they have time. Horrible service for what it costs!

We are paying higher rate for poorer service. We are a family of 2 and the medium size landfill garbage section is not enough. Pieces of cardboard were left in the recycle bin. I don't mind to separate the food scrap but I will have to put them in plastic bags since it is always swarming with flies and mosquitoes and stinks. Why flattened cardboard boxes aren't picked up? Extremely disappointed.

Double charging, failure to deliver containers that were paid for, rude admin staff, auto selecting paperless billing without receiving consent from customer, stating "prove us wrong" when questioned on payments sent that were not recorded. Not issuing invoices for initial service. What a horrible and crooked company. The collection personnel are polite and hardworking.
Updated 8 March 2019 - increase fees. When asked when they were going to notify customers, the reply was: "According to our billing Department all Milpitas customers were notified in the newspaper before January ." This is 2019 in silicon valley. Not acceptable.

I agree with all reviews we have here. Costly but poor services. I had to call the company to complain about the bins were not picked up during the trash day. Plus, water from rain got to the bin, make all trash and stuff fully we, yuck!... The bin for the food scrap is so huge while the other bins don't have enough space, especially the paper bin. Who designed those bins, sorry to say, was not smart. who would have that much food scraps a week for that big food scrap been? the whole city is still suffering smelly air and yes, who chose to switch the old provider to this really make people thing they were bribed!!!! I encourage more reviews from Milpitas resident for the city to investigate this.

We needed to throw away an old and heavy dining table. Through Milpitas Sanitation flier we have learned that they offer free bulky item clean-up service four times a year. My wife called them up last week and got the arrangement done in a few minutes. A few days later, they sent us a confirmation notice and instructions. We moved the table to our driveway the night prior to our weekly service day this week. Early the next morning when I was about to leave for my job, a special collection truck came in and two gentlemem lifted the heavy table to the truck bed in a few minutes. They left before I had a chance to say "Thank you". But I hope it is not too late to say that here. In addition, to me, they have been doing a great job in my community on our service days so far. Hope they will keep up the great work.

It's bad enough to have to wait a month for a couch removal. It's made even worse when we move out the couch one day prior to the pick up date and they don't show up. It's unacceptable for them to say the couch wasn't on the sidewalk where it's supposed to be and they're unwilling to rectify the situation. Negative stars is what this business deserves. Unfortunately for all of us, this is the only "business" in our city that City of Milpitas Sanitation uses.

I am 100% for recycling. However, the split bin for recycle is not practical in 2019. I get too many things shipped to my address. Now, I have to cut up cardboard boxes in to small pieces to fit in the split bin. This is not always practical.
The split garbage/food bin doesn't have enough room for garbage.
It has too much room for food waste (I don't think any family would have that much food waste).
In the past few months, the wheel came off of the garbage bin. I have seen neighbor's bins' wheel missing. It must be a common problem... chip bins.

Emily was very helpful and nice. I appreciate her customer service and great attitude. I'm sure no one ever calls and says "Thanks for hauling away my stinky garbage"- but people are quick to complain and are more likely to leave a negative comment.
good customer service is appreciated.

Customer service is one of THEE rudest I have ever encountered. When I first signed up for this service, I was unaware you had to fill out a form online prior. The lady on the phone yelled at me and told me she will not help me without the form. When I asked her where I would find the form online, she said to figure it out myself and said goodbye. That left a bitter taste but what can I do? They’re the only garbage collection I can start service within my area.

Fast forward a year later, I’m moving out of my current address and they’re sill rude. I asked if they do bulk pickup because I have large items that need to be removed. I saw online they do but I just wanted to clarify and see if they can schedule a pick up date for me. Lady on the phone asked if I even looked? She then proceeded to tell me they will charge me even though online it says it’s free for 1 pick up.

I can’t explain how bad they’re customer reps are. From the very start to a whole year now, they have not changed since. They were only nice when collecting payments. I get that they work for a garbage company, but doesn’t mean they need a garbage attitude. I hope all the reps get fired.

They didn’t pick up trash for now the 2nd week in a row. They had time to put a note in our file though, lids not fully closed. But it’s the 2nd week so we have now double the amount of trash and the lid isn’t allowed to be open but also no overflow pickup either unless we pay for a special bag. What exactly ARE we paying for? They’ve also missed our recycling before. The rules are so strict it’s like hard to live as new parents. We have never lived in a place with SUCH strict rules about garbage and recycling!

Incredibly poor customer service, spoke to a representative over chat and they were unable to answer any of the 5 questions that I had regarding Milpitas Sanitation and asked me to call the office.

After calling the office, the representative on the line was incredibly rude. She kept arguing about every little thing and refused to accept anything wrong. The "Start Service" form that they have on the website is old longer used. Turns out there is another form that I needed to fill to start service and the first form that I filled somehow disappeared into the void. Also, the rates page on the Milpitas Sanitation website? When you click on it, it opens a rates page for Livermore Sanitation instead. Even the rates pdf that I downloaded on the Milpitas Sanitation website opens a Livermore Sanitation rates pdf.

After going back and forth with the first representative I realized I wasn't going no where. I hung up, called again, and was able to get in touch with a different representative who was kind and apologetic. She asked me to show her the issues on the website and noted them all. She mentioned that she would escalate the issues with the Milpitas Sanitation website to get fixed.

After all this, I have no confidence in Milpitas Sanitation. I completed the "new & correct" start service form but still have no update on if/when I will be able to start services.

I started multiple new utility services today and dealing with Milpitas Sanitation has by far been the most disappointing.