Constraction reviews in Santa Rosa, California

I bought a new (to me) home a year ago. I have replaced the toilets and all the bathroom and kitchen fixtures over the last year. PBK has been amazing to work with.They have a great selection and the service has been outstanding.

We are currently doing a remodel/whole house renovation and were referred to PBK by our contractor. We drove down there from Ukiah and had a pleasant experience with Shelly, who answered our questions and helped us with what we needed. After some back and forth, my wife and I decided on buying a Kohler Shower System. We sat down with Shelly and ordered the unit on 10-3-17. We were told the internal components for our shower system would be ready to pick-up at our local supply store in Ukiah. Our plumber picked-up the parts and plumbed the shower for this unit. After waiting for a month with no calls (I know there was a fire within the following week in Santa Rosa on 10-9-17 so I was patient), I called down to PBK to see the status of our order as it was originally estimated to be there within 2-3 weeks.

I received a call back from Shelly, advising that though we were able to purchase the shower, and they charged our credit card, the order could not ship from Kohler, as they were having problems with their oil-rubbed bronze finish and she was not certain of when this shower could ship. I told her our plumbing for this unit was already done in the previous month in our house and the subcontractors were waiting for the shower to cover up the wall and tile the shower. Shelly said there was no guarantee of when we could get the shower and tried referring me to other options at the store. I told her we already paid the plumber and would have to pay them more to replumb for another unit. She then said I could purchase a temporary shower head to place on the shower until and if the Kohler comes in.

I spoke with my wife and she was not happy that we were allowed to order something that wasn't available. We saw the order didn't go through until 2 days after we were there, and by that time, there was a problem with getting that shower. We and our contractor called PBK and were not called back for a few weeks. Shelly called my wife and explained some options and we expressed our displeasure that our project was on hold for a shower we were allowed to order. Shelly said she would get a quote to my wife for options within two days. She didn't call back and after waiting a week, I called PBK to speak with a manager about the problem and at least give them a chance to make this right. I was put through to a voice mail that was non-descript. I didn't leave a message and called back and spoke with a floor representative about my problem. I was told I couldn't be transferred to the manager "Matt", but he would return my call. Two days later, I have not received a call from Matt and my house is in a holding pattern. I still have not received a call back from anyone.

I really wanted to like this place as the staff was great during my initial experience. I get the feeling that something fell-through in the time I placed the order and the order was actually put-through by the company. I understand that things happen, and that can be explained, but no calls back and a large sum of money on my credit card + plumbing are a constant reminder of the mistake I made of going here.

I don't usually write reviews but with the fires and many people rebuilding, I feel a duty to make sure people are informed of what this business is really like. When competing against Lowe's, there is no reason why someone shouldn't go there as opposed to PBK. Please take this warning seriously because as of now, I feel like I have been scammed by them and nobody is calling me back despite my calls to them (professional calls and not rude). I just don't get it...

I worked with PBK outfitting my entire home, three bathrooms and kitchen. They were absolutely fabulous. I'm now finishing the bathroom in a new home. I called them because I want to match the fixtures I'd used in my other master bath. The sales woman (Shelly) found my information from 4 years ago and was able to help me get everything together for the new bathroom. Great service!

Kalei took care of locating the parts I needed, kept in contact with me concerning price, shipping and receiving. She did a great job with a great attitude

I went here looking to pick out fixtures for a bathroom remodel. Nice showroom and was excited to pick out everything from the bathtub to sink and cabinets. And then came the service. A gentleman sat behind his desk and quoted pricing on some things that we pointed out. I was surprised that in today's environment of Internet sales that he never got up, walked us through the show room and gave us options. I go to brick and mortar because I prefer the in store experience. I'm looking for a sales team that cares enough to ask questions and offer support. Someone who at least cares enough to ask my name. He didn't he stand up. So we left incredibly disappointed. The internet would have been more satisfying.

My partner and I walked in and were completely ignored. The woman in front was on her phone. The man behind the desk looked at us as we were looking at a shower display and also completely ignored us. Not one offer of help or a word of recognition. I need to remodel a kitchen and two bathrooms, but this place will not be getting any of my business and you bet I will tell anyone of my experience. I had been in just one time before and was also ignored. As we were leaving the woman finally looked away from her phone to say goodbye. Lol

When we built our home several years back, all of the toilets, sinks, plumbing, fixtures, door, handles, stops, etc. were selected with the expertise of a PBK consultant. Since that time we have gone back time and again to make additional purchases and have always been assisted by professional, knowledgeable, and courteous staff.

On two or three occasions, we’ve needed help with technical issues when a faucet began to leak or a toilet was misbehaving. Without fail, we received quick response to inquiries and were directed toward useful technical support.

With an extensive product selection and knowledgeable staff, we’re fans of PBK.

During the ordering process, they are nice and pretty helpful. But once you order your fixtures, you no longer become a priority. I have been waiting for about a month for a piece that should have arrived weeks ago. Nothing is a priority for them and they don’t return your calls very quickly or not at all. The mistakes they make on the items are frustrating and they make everything seems likes it not their fault. It’s been challenging to say the least.

My experience at PBK was terrific. We walked in at 4:15 last Friday and was warmly greeted by the front desk. We were looking for 2 replacement parts (different brands and fixtures) that 2 plumbers had difficulty finding. A big shout out for Tracey Schafer... she researched both and was able to find them for us. One she was able to get covered by the manufacturer which was great as the plumber wanted to charge us $450 for the part. We will be adding a bath and bar in an upcoming project and we will definitely back for fixtures and appliances. Tracey was helpful, friendly and knowledgeable. We have a very positive experience at PBK. Thank you!

Great display of all the things you want to see for kitchen and bath, including some lights. Nice that they have a working shower display to get a sense of the spray patterns, but only a few so not tremendously helpful.

Downside is that they weren't very helpful or knowledgeable of the products. We were focused on a brand our plumber recommended, but other than looking on line they didn't know much about the options.

Pricing wasn't great either.

Ended up looking at the brand's website myself, then calling their customer service number which was very helpful and knowledgeable, then finding what we wanted for much less than the quote from Premier.

As a result we avoided some mistakes, upgraded some components, and still came in well under the total cost they quoted.

Just walked in and was totally ignored. I looked at the prices myself in the books and tried to help myself through the process. Way expensive for what your getting and no customer service on top of that. Do yourself a favor and go somewhere else. BTW, I was the only customer in there!!!

This is a horrible business to deal with. After speaking close to 45,000 we have had all of the following occur:

They shut down their Walnut Creek Store when we had deliveries due us and NOT ONE PERSON CONTACT US TO TELL US THEY WERE CLOSING. Not 1

We found out when we reached out to a sales rep in regards to having our items delivered and the voice recording stated the business was closed.

I called the Sacramento number and was transferred to a gentleman who stated he was going to have to return all my purchases and re sell them to me.

What?

Then I got a second person who seemed to be much better. However, issues arose whn attempting to deliver.

The items was sold and no li ger there or damaged upon delivery or the wrong sku item sent.

We have had to start building a kitchen only.to have to stop it over and over with all thr hiccups.

Today,we were to get the final appliances and then told they cant actually deliver them just drop them on the sidewalk driveway area and go. Thats simply ridiculous. These are pieces that weighs hundrends of pounds and the expectation that a homeowner after paying15k needs to go hire a crew to bring them inside the home insulting.

If you cant deliver, then rethink selling the items altogether. Its ridiculous

Great showroom, Bethany was the best, nailed what we wanted right away!

nice store, great location. do not buy anything here or you will have trouble in the future if you need parts or have a warranty issue.

Replaced an old toilet with a new stylish unit . Quiet flush and soft close seat. Much better

As my wife and I walked into the showroom, we were greeted by a rather unpleasant woman at the front desk. She reminded us quite snorkely that they would be closing veary soon Store hours are 9-5 it was 4:45. The entire time we were in the showroom. Not a single other sales rep would even look at us. We did have questions about faucets. The showroom is quite lovely with many options. It's a shame that they do not take customer service more seriously. The showroom was beautiful and spotless.
I recommend this place if you want to come in and see something in person then find a better price on the internet. As we we're looking to spend a significant amount of money remodeling our kitchen.

Exceedingly poor service, both in the showroom and after. I highly recommend not shopping here.

I was very appreciative of the manager responding to my post with his phone number and asking me to give him a call. I thought that was terrific! The problem was I left him a message thanking him for responding, but then he never called back to hear the story. I guess the concern wasn't very sincere.

Dana Bird at the Redding Premier Bath and Kitchen is one of the best people I have the pleasure to work with. She is extremely knowledgeable and very quick to help with all of mine and my customers kitchen and bath fixture needs. I highly recommend to all.

Shame, shame, shame on Premier Bath & Kitchen and their staff! 😡 I walked into the store and waited almost ten minutes without a single employee approaching me to offer assistance. Absolutely no acknowledgment, no “Can I help you?”, nothing. One guy was on the phone, and when he finally decided to help me, it was obvious he was doing it reluctantly, as if my presence was an inconvenience.

I came in looking for a shower head combo and faucets for my bathroom, but the sheer disrespect and lack of basic customer service was unbelievable. I left immediately and went to Ferguson instead.

This level of service is unacceptable. If you value your customers at all, something needs to change, fast.

I LOVE working with PBK, more specifically Heidi Hartman. PBK is our "go to" for all of our clients Kitchen and Bath needs. They understand the need for service and Heidi takes it to another level. Many times we are on a jobsite and a contractor or sub has a question or revision, needs clarification or specs. PBK accommodates and always stays connected until their questions are resolved. As a designer / project manager time is always of the essence and it's critical to work with reps you can trust - that is PBK / Heidi. They are a huge resource and we enjoy working with them.

Was great to work with. Very good communication. Highly recommended.