Plumbing reviews in Santee, California

I called Water Heaters Only and spoke with David, he was helpful in explaining some possible scenarios, and scheduled a technician to come out right away. Justin arrived on time, gave me a courtesy call heads up, was super professional and walked me through each step. He completed the full heater installation and gave me an overview of everything when he was done. Investing in a new water heater isn't the most exciting thing for a homeowner but overall they made it super easy. For this kind of work I didn't want to call a handyman and highly recommend you call the experts!

Very happy with the service from Water Heaters Only. Justin arrived on time and was very professional. After inspecting my current tankless, he explained my options for replace or repair. I choose to replace. Justin was able to remover the old tankless and install the new tankless within a few hours. His installation looks better than the work our previous plumber did. Solid work and professionally done.
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Today I had a water heater installed for about a thousand dollars less than Anderson Plumbing. Water Heaters Only was very good communicating, the installer arrived within the service window. The installer was very friendly and shared his experience with maintenance and offered good suggestions. Thank you Damien I appreciate your hard work.

Your company installed a 150k tankless water heater in my rental at 6610 College Grove Dr., unit 16 on 13 January 2026. The office personnel were very knowledgeable, and professional and answered all my questions. Justin G conducted the installation. He also reached out to me prior to the installation and addressed my concerns. Justin also provided me with photos after the installation was completed. I felt the install was very professional and looked very clean. To be honest the cost for install floored me due to the fact I had a company in San Diego for 12 years (2005-2017). My how times have changed. Although I chose the "overpriced" option your company was the lowest bid I received. Thanks to those individuals I spoke to during the entire process.

John and the San Diego Plumbing and Heating Air crew do exceptional work. Great customer service and went the extra mile to ensure our system was installed and fully operational. The means in which unforeseen challenges were met is noteworthy. Handled professionally and with consideration of my family and I as the customer. A sign of a great and reputable company. Employees polite and personable; respected my home/property. Daily feedback provided on work accomplished and plan of action for follow on work to perform. Will be calling San Diego Plumbing Heating Air for any plumbing/AC work and much more! 5+ stars! Thank you!

Excellent

Great service for many years, not only for my home they also provide great service for my employers office buildings I manage.

John and his team always come to our rescue. Highly recommend them for plumbing.

Just took 10 mins to fix my heater system! Guy who fix it was so generous and kind. His name is Austin I guess. 😁

John and the crew have always been professional. He believes in getting it right the first time. Honest family business

Unlike the first company, I called for emergency plumbing. They actually answered the phone and showed up to take care of my issue.

unprofessional enough to flip me off in traffic after completely stopping on a road getting angry because i was in between them and their other truck. classy business!

John the OWNER; His Office Staff and His TEAM of Professional Plumbers; always provide Quick, Quality, Friendly service for our 19 Unit Apartment Complex. There is NO BIG PROBLEM; they cannot handle.
John and His TEAM always SOLVE; MAJOR PROBLEMS, and finds the Best, Cost Efficient way, to get things back running again. Thanks, John!!!

I had an issue with my water heater. Left them a voicemail. The owner called me back within 1 hour and explained to me all my options. I explained to him all the different steps that I took to troubleshoot my water heater. He sent me one of his worker to check and confirmEd my findings. I just need to replace one part. He was honest and did lie or even push me to purchase a brand new water heater. Nowadays it is pretty rare to find an honest person. If you have any issue give them a call

Fantastic service! Responsive, quick, professional, communicative and kind. My water heater sprung a leak and Douglas replaced it and had my hot water up and running again promptly. I highly recommend!

Didn’t have any plumbing work done by them but homeowners watch your vehicles around their drivers. A employee in the box van like the one on their website rear ended me on the 94 west at Spring St and kept on driving! Almost rear ended the next vehicle after I pulled off. Fortunately, no damage to my vehicle but the front bumper of their van looked damaged. Maybe they had a plumbing emergency to get to.

The after hours emergency line never responded. I waited from 11pm to 8am the next morning with water coming from my wall. Because they must only service one complex, my property manager said all those calls and texts went to her. What kind of business is this? Left a hole in my wall and still over a week later nobody has communicated with me to fix it. (First review gave 1 star, if I could have given 0, I would have)

EDIT:
After my last review I was contacted to fix the wall, the next day.
Tony came that afternoon and completed (drywall installation and painting) in just a few hours, in the span of 2 days, due to my schedule. He was courteous and quick. Did a great job fixing the wall and painting and it doesn't even look like I had a hole at all.

I was asked to take my first review down by my property manager, but I am keeping it up and will only edit.

For that I will add 3 stars.(for the work done)

Still not impressed with the after hours emergency line, so hopefully that can be updated or fixed. If it was not for that, I would give a different review.

We needed a new water heater installed but it wasn't an emergency situation. John responded to my text in less than 60 seconds and quoted me less than half the price of the big name plumbing company. The next week we had a brand new water heater installed and everything is working perfectly. Thank you John and your team for providing excellent customer service!