HVAC reviews in Aurora, Colorado

Matt K and Cody B were fantastic. Incredibly knowledgeable and professional installing multiple systems.

Thank you Matt Sarnese! This was my first time using ARS/Rescue Rooter services I want to say 10/10 start to finish. From when I scheduled my appt to the check-in text messages confirming my appt and when Matt came to the rescue thank you so much! He was very professional I felt comfortable and confident the job was going to be completed correctly and safely, you rock Matt! Have a great day!

12/26 8am called and said my problem (kitchen sink backing up into tub). I was told a technician would be out between 10-2.

2:15 called because no one had arrived and I also had not yet received my text that someone would be here within 30 mins. They told me they were running late and had left me a voicemail (I have been sitting by my phone, it never rang)

2:45 technician arrives and immediately states they do not have the correct equipment and the service was put in incorrectly from dispatch. They called someone and told them they could not do the job. Technician told me someone would call me to reschedule (technician was very nice btw)

3:00 still no call so I call to reschedule. The woman tells me she does not understand my problem so I need to talk to a manger and the manager is just finishing up on a call and will call me back

4:00 no call from manager so I call back. Man tells me it takes 24-48 hours to get a call back from a manager (I never requested to speak to a manager mind you). He says he can schedule me for 12/27. I choose the earliest time frame 8-12.

Next day 12:30- no one has arrived so I call. He tells me he can schedule me that day for 12-4. I ask him why no one came earlier? He told me there was no appointment scheduled. Yet, I have a text saying otherwise. Schedule for 12-4.

1:00 local office calls me and tells me no one can come to me that day. She says she has been trying to call me multiple times but it just rings. “She had to use a different phone to be able to get through to me” which tells me there is something wrong with your phone, I never got a call until this one from the “different phone”. I tell her at this point I am done. I’m left with no choice but to write my first ever bad review and call a different company. She is ok with that so we hang up.

I know all calls are recorded so if you don’t believe anything I am saying you can check

Markus is an excellent technician and person. During a routine inspection of our furnace he found a part beginning to fail. He replaced it and the furnace continues to operate properly. I’m happy to have missed a break down due to Markus’s expertise.

Got home no heat. Called ARS on a sunday no less and they sent Kevin Serrano to help fix it. Same day service, Kevin was very professional and definitely knew his stuff. In a very short time he figured out what was necessary to get me up and running with clear explanation even showed me the parts needed to be fixed. I Absolutely 100% recommend ARS and specifically Kevin and will use them for any needs in the future.

The technician performed an annual "tune-up" today. Finished around 2:30 pm. We noticed around 7:30 pm that the heater hadn't come on. I called ARS and was told another technician would come to check it out same day, no charge and that we would get a call ahead of time. After 2 hours I called again. Received a call back from an overnight dispatcher who told me no one was available. When I asked why no one had called to tell us this, she said this was the first time she had been made aware of our need for a tech.
Extremely poor service for a company that advertises emergency services and an "Exceptional Service Guarantee". A complete lack of communication between customer service and dispatch or just flat out lies.
The result is a below freezing night without our heating system and the promise of the first avail appointment tomorrow.

Awesome service. Fast response on a Friday night, Jonathan was our tech and came within 45 mins of calling after our furnace crashed at 10 degrees outside. Fixed within an hour. Excellent team.

They came out and ran the camera down our sewer lines and discovered roots in the pipes. Gave us a couple different options and was very honest about what needed to be done. A crew came out the next day and did the job without any problems. Very curtious and professional. Highly recommend these guys and will use them again if needed.

I went to 3 different companies to take a look at my furnace and ac units and I am glad I didn’t go with them. Not that they were bad but first off Alberto gave me the entire break down which I really appreciate! His professionalism and knowledge definitely peaked my interest and my wife and I decided to go with ARS. The next day Adam, Gabriel and Paul (the electrician) installed my furnace and ac. They were very professional answered all of my questions and Adam gave me the best walk thru when the job was complete. They even wore shoe covers to not track dirt in my house. WOW! I am very excited to not face a winter with the worry about my furnace from 96’ going out again. I even have ac for the first time since I’ve lived at my house in 09’. I HIGHLY RECOMMEND going with Ars and especially having Gabriel, Adam and Paul as the dream team! They even cleaned up when the job was finished. Thank you Adam l, Gabriel, Alberto and Paul! You all deserve a raise!

I scheduled this service through the home & garden show. I was expecting some hard upsell to go with it. Instead I got Markus, who was very informative when explaining what he was doing and what he found. He made valid suggestions and recommendations.

I had the pleasure of having Davin B. perform a 21 point inspection of our furnace (first time in four years). He was courteous, professional, and knew what he was doing. I would highly recommend ARS / Rescue Rooter and will probably be reaching out again for a hot water heater issue. - Following up - Carson W. came out to fix our hot water heater issues and he was as courteous and knowledgeable as Davin. We appreciate the service ARS has provided in our home.

The one star is for the cleaning technician Matt who was very nice, otherwise, -10 stars for this scam of a company.

As part of real estate transaction we needed to get a sewer line cleaned and rescoped. I called and made the appointment and they were able to come out the same day to do the cleaning. Matt came out as scheduled and did the cleaning but then informed me he didn't have a camera to do the scope. The only thing he found during the cleaning was the tiniest root ( literally the size of a small hairball) or some other very tiny thing in the system. They had to schedule me for another day to have someone with a camera come out. Annoying, but okay.

The first day they did not call ahead of time as promised to let me know they were coming and just arrived at the property. I don't live there so no one could let them in. I had to reschedule for the next day. The two guys that came out might have been nice enough, and even knowledgeable, but they were recommending absolutely absurd repairs. There has never been anything wrong with the sewer system- the buyers had just asked for it to be cleaned as part of preventative maintenance. They were suggesting rerouting part of the entire sewer system, ripping up concrete in the basement, and doing a repair in the street for a very minor belly. Absolutely not with a system that has no history of any problems. I will never recommend them and will certainly not be doing any of their recommended repairs. Honestly the $99 cleaning did nothing, it's just a way for them to get a sales guy in the door.

Run, don't walk, away from this company!

Very organized and efficient sewer line repair that came in competitively. Kay Gee offered creative alternative solutions to the total replacement offered by other contractors that reduced the bill considerably and avoided excavation in the street.
A complaint I have is that the plumbers knew I was interested in the work, but covered it all up in the basement before I had a chance to see it. This has left me with a nagging concern about the quality that I have no real way of verifying.

Furnace stopped working unexpectedly and I was able to book a next day appointment online. Company was communicative (offered to move up my appointment window as they had a service tech in the area) and the technician (Joe) that responded was knowledgeable, friendly, and efficient.

My options were clearly explained and I was given space to make a decision without pressure. Because of the quality of the technician that was sent out I will absolutely use this company in the future for any needed maintenance and later when it is time to replace my furnace.

Very good communication leading up to arrival of technician. We scheduled a draining, anode check, and refill. Our water heater is 23 years old and has never been drained.
The tech saved us a lot of money and trouble by pointing out that our old water heater might leak from the requested draining. So, we only paid a reasonable trip charge. We are extremely grateful for the technician's honesty. I wholeheartedly recommend this company.

I came to visit my mom and noticed her heater wasn’t working. I tried the quick fixes—changing the filter and power cycling—but had no luck. I called ARS and they were great from the start. They scheduled service for the very next day and kept me updated with calls and accurate arrival times.

Sal and Joe arrived right on time, were extremely polite and friendly, and quickly diagnosed the issue. They clearly explained the problem and gave my mom several options. Once she made her choice and approved the quote, they went to get the parts right away and completed the repair quickly so she could have heat again.

Thank you, Sal and Joe, for providing excellent service and helping my mom feel confident in a company she can trust for fair prices and quality work. 🙏🏽

The rep for this business was very professional and thorough! He was a great personable rep for your company and helped an old guy immeasurably on Sunday. I recommend your company to anyone looking for good service and great personalities on staff!

Shout out to Keenan and Brandon, pulling extra hours today to do the damn job right, feel bad for what these guys had to deal with from previous contractors, (bathroom remodel, tub install), I really appreciate their patience and dedication to make sure our new system not only got put in correctly, but also fixed our ducts, exhaust piping, basically all under the house, in the crawl space. I am so grateful. 💯 Recommended

Saw this company at the home show last week. Thought I would give them a try. Company was quick to respond and set an appointment for a tune up. Kevin showed up on time. He checked both furnaces and gave me a rundown and what maintenance needs to be done sooner rather than later. Kevin was knowledgeable and detailed everything out for me. Will follow up with them in the coming months so I can budget for the maintenance.

Recently, 2 companies gave us outrageously high bids to fix elements of our home that turned out to not be broken. Scary! We were then referred to Justin Lowell of ARS/RescueRooter, literally one of the best service providers ever. He is brilliant, kind, calm, honest and a superb communicator. We wish him a bright future!

This whole group was beyond professional and thorough. Would highly recommend they did a phenomenal job from start to finish!