Constraction reviews in Colorado Springs, Colorado
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Excellent service!! Their team is great and friendly. I will do business with them again in the future.
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Everyone at Top Gun was professional. They did a fantastic job fixing the water damage to my wooden floors. Top Gun made it so easy dealing with the insurance company, it was stress free! Jamie at Top Gun was so personal, we really enjoyed her. She was there throughout the project, helping and doing anything that needed to be done.
I would highly recommend Top Gun Restoration! -
I highly recommend Top Gun Restoration for any repairs or services. These guys know what they're doing and will do it with the utmost respect and professionalism. I experienced major water damage to my kitchen and basement from a leaky refrigerator line which caused over $10,000 in repairs. USAA recommended Top Gun and I'm glad they did! Very patient, professional, trustworthy, and thorough from start to finish. Michael was the project manager and he never gave me a hard time on the numerous changes I made when it came time to picking out my floors. I would hire them again in a heartbeat.
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Top Gun provided our family with one of the BEST interactions with a business we have ever had. They kept us abreast of all the moving parts of our claim. Our project manager and team worked above and beyond to ensure we were happy and that we received what we wanted and more especially deserved. I would HIGHY recommend Top Gun Restoration to anyone who needs restoration and/or home improvement work.
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Hired the company after a burst pipe in my finished basement. Great service from quality professionals, would recommend to anyone. Went above and beyond to ensure that my family was satisfied.
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We were burnt out of our home because of a lighting strike.Top Gun came in and made sure that everything that needed done got done . They used only the very best Sub Contractors along side their employees ! they were always professional and polite and cleaned up behind themselves !!!!!!! I WOULD RECOMMEND THEM IF ASK WHO IS THE BEST FOR THE JOB :TOP GUN !!!!!!!
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Top Gun exceeded my already very high expectations, on every level. Two water damage losses required extensive repairs. Everyone we dealt with was amazing...skilled, kind, respectful, patient, professional. Our project manager Chris and the foreman, Damian, stayed on top of the entire project every step of the way. I have already recommended Top Gun to several friends!
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There named Top Gun for a reason!!! The organization is Great in all areas, from the owner personally calling to introduce himself and project managers communication thru out projects outstanding!!!!!!! My home looks just like it was built 10 years ago, you have really put my mind and family at ease!!!
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This company took from April until January to complete the siding project that was very minimal on my home. I am a single mom and my house sat in the elements for 5 months before any work was done. Then I had to wait an additional 3 for the finality. Everything was wrapped up early January and I had to have a check reissued from insurance. On February 15th this company sent me a notice that they were going to file a lien on my home claiming the bill was due December 1. This was harassment and incompetence at its best. Do not trust this company with your home. Eight months and I did not complain one time only to be served with a lien a month after completion. They have been paid and will be reported to insurance company and better business bureaus.
In response to the following response. I was told that in order for everything to be completed I needed to set up a walk with Bryce the project manager which was scheduled for December 29th I do not know I was expected to pay before this was completed. Then I was told that was not necessary. The fact that your company takes no accountability says everything. Given the fact I was told the work would be completed July 15th and it was December seems that I should have been the one filing against your company. Terrible business owners and you’ve been reported. Bryce did not even know the workers had not been to my home in August and tried to get me to sign off on work done. I said excuse me but no one has been here. The debris of all the siding was left in my yard for five months and the home exposed to elements. This had nothing to do with my insurance company and their issues. The only mistake I made was not j forming them
Much earlier of your incompetence. The fact I was understanding of the lack of punctuality and furthermore communication breakdowns only furthers my point that issuing a notice to place a lien within a month of signing certificate of completion is a terrible business practice. You’ve been reported to my insurance company and I will continue to report you. I hope everyone who sees this is VERY CAUTIOUS with this shady business. Not to mention the final cost was about $2000 more than original estimate.
I have seen reviews with similar experiences as mine. Mostly staying punctuality and communication as well as price much higher than originally agreed with no accountability from company. You should know they also do not accept reviews on face ooo and blocked when I commented my concern. I have not had a phone call or follow up email from any management as requested. -
The whole team was not only great at the work they did they were respectful of what me and my family needed. Wonderful prices too. We will definitely be using them again and recommend them to others.
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I would just like to say that I have been known to be a "Karen". No apologies. what can I say? I like what I like and I know what I don't. I like people who are professionals and take pride in their work. I also like people who are on time, do what they say, perform a task in a timely manner, I like a clean crew. Most of all, a Respectful crew AND most of all a company that understands what's it like to be human .
They gifted me with such grace and dignity that I realized what I have been lacking in my everyday encounters with others.
A company like this is one that excel standards in the industry, truly sets themselves apart. . Top Gun is saved in my phone, as an emergency contact, not because I have no other options but, Because I KNOW they will be there for me. Day, NIGHT, rain or shine. TOP GUN is THE BEST in the SPRINGS and I've lived here my whole life.
I was a MESS in my experience. to say the least. THE YEAR OF CORONA, and the WORLD falling apart. Humanity is caving, my health was causing my job to be put on hold … I was a MESS!! and my roof now has leaks!
TOP GUN came in. Got the job done, in seriously I want to say two weeks, in and out, the stress I felt was HEARD, FELT, UNDERSTOOD, and VALIDATED. I was NEVER once left to feel like I was making a mountain out of a mole hill, although bless my heart, I thank God for the people that have to deal with me daily, I was. I was/ am a TYPE A/Control freak of the project and Never once did anyone make me feel like its to much. They came to recheck multiple times each time I "heard' something :D and never once making me feel like a pain! From the front desk to billing, everyone of the employees there is an intricate part of the well oiled machine they have operating over there.
Point is, I can go on and on but TOP GUN is truly in the business for the RIGHT REASONS. to do good, HELP and run a GOOD business. :) PICK TOP GUN! you wont be sorry :) Im not! -
Everyone at Top Gun was great to work with. Very professional, knowledgeable, and courteous. We had a complete loss to our home from water damage and The folks at Top Gun restored our house to better co edition than it was before the loss. Excellent company!!! I would recommend to anyone that if they need restoration services to call Top Gun 1st!!!
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From their very first visit I got the sense of a genuine concern about our situation, our household belongings, and the disruption. Shortly after a walkthrough and an explanation of how things would proceed, I received several schedule options from which to choose, and the project manager worked around every challenge I threw at him, including my travel for work and time off out of town.
This repair included drywall removal and replacement on 3 floors and hardwood flooring removal and replacement in my kitchen, living room, family room, office and master bedroom. The team wrapped up nearly every piece of furniture I own in both moving blankets and plastic wrap, and even accommodated my request to find a way to store it all somewhere in the house.
The drywall repair and paint match job in all locations was better than any I've ever had done, and I've had quite a bit done over the years. I then had high expectations for the hardwood repair, and those expectations were exceeded. I asked for two additional, personal-cost hardwood repair jobs, and they not only gave me a very reasonable price, but they fit the extra work into the original schedule.
In all of my contacts with Top Gun throughout the process, I've been given all the time I wanted to ask questions and discuss the job and how it was progressing. At no time did I ever feel like I was getting in the way of another job, slowing down the work or being an inconvenience. I'm sure many folks have felt that way with a contractor from time to time. Not so with these guys.
While maybe not the most difficult restoration job they've encountered, mine went like clockwork with no surprises other than the exceptionally high quality of workmanship far exceeding my expectations. -
We've used them twice for restoration after some damage to our house and they do a great job. They correct any issues and leave the place looking as good or better than before. Great to work with.
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This was the 1st time I used Top Gun and the service was exceptional from start to finish. A lot of check and balances meaning there is always someone who stays in contact with you during the process of the job. You don't have to hunt them down like I had to do with other companies. When the job was completed it looked like the damage never happened. Which was exactly what I wanted.!!! Also the owner contacted us personally to ensure the work was done to our satisfaction. Which is rare . They truly are a company that live up to their name " Top Gun " I have no problem recommending them and will use them again if need be without hesitation !! Very first rate work and experience !!
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People…use Top Gun for all home projects!!!! We were SO impressed with every aspect of our water damage repairs. From Tony, who was our first contact, to Domion, our project manager, to James our painter, and Tom and crew for our wood floors and Dennis and crew who moved and prepped our home…everyone was professional and friendly and genuinely cared about the details to repair our home. Also we got a call every day telling us who would be coming and when!! It was so reassuring to have such great communication with them. Again we would HIGHLY recommend them and will use them again for any future home projects!!
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Professionalism, Punctuality, Responsiveness, qualities this business does not possess. Unfortunately this company was very unprofessional about just getting a simple quote. My journey with Top Gun started off with a quote for 100$ and at some point my point of contact was fired. Called back schedule another estimate and off to the races we went. The quote price climbed to $300. Due to my situation I said ok let’s move forward, I needed to get my project started. To wrap this up fast, i was escalated to another team member and the quote was raised to 500$. Keep in mind no one has come to actually look to even give me an idea or see the project. I said great let’s do it, to no avail, no one came no estimate was written weeks pass and I call back. I get sent to another supposedly project manager estimator, and now the price is 700$ for an estimate. At this point I was irritated. Months had passed and the could not deliver a proposal i was paying for. I spoke with a gentleman by the name of Sam, he made promises of a quote in 3 days. This did not happen And he would go on to tell me he needed 2-3 days more and off business day. It never happened called again and I told him to do it when he could actually provide me with a bid/proposal/estimate for my project. It never happened he had about a month and he made a lot of promises that he did not keep. There not professional businessmen in my book. Be cautious this is my experience with them.
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Pipe burst in the wall of our master bedroom on New Year’s Eve. Our insurance contracted this company.
Individual showed 3 hours past agreed upon timeframe with a list of excuses like not being able to find keys, being blocked in at work, and a “non-English speaking colleague” being a no-show. Did not start the mitigation process; vacuumed some water when we had already done so with a shop vac and it was no dryer when he left (water still an inch over my feet). Did not set up fans or pull carpet back, leading to continued flood damage. Individual promised to arrive with a crew the next morning at 9am. After no contact all morning we called at 10:30 at which time more excuses were made. Individual showed up alone once again, citing a no-show colleague New Year’s Day.
I contacted Marty (management) and requested to end services. It seemed he had no knowledge of what had taken place. He did respond professionally and agreed not to bill our insurance.
We have had outstanding service with Servpro since discontinuing with Top Gun. -
Top Gun explained the repair process to me at the start, which helped me understand what was going to take place. All of the workers were very friendly, accommodating and professional. The repair process turned out perfectly and everything looks really good.
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The team at Top Gun was fantastic. From the first call to clean up the mess from a water leak until the final sign off, I have nothing but good things to say. They were extremely quick to respond and there follow up was outstanding. There is not one thing I could have asked them to improve on! If the need ever arises that I need this kind of services again they will get the call.
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Top Gun did a great job on the restoration project at my home. They were very helpful and kept us informed on the progress. Homeowners need to know what is going on with their biggest investment. Not all do that, but this company did. I felt very comfortable that everything was being repaired professionally throughout the whole process.