Appliance Repair reviews in Denver, Colorado

I'm really big on preventive maintenance and was so glad that I called Sears Appliance Repair. The technician that came to my home today was very professional, neat, courteous. When I asked him to show me where the drain basket was located, how often to rinse it out, where and how to drain the system, he instructed me appropriately with very clear instructions. I highly recommend SAR and will share my experience with my homeowners association. Thank you!

very knowledgeable and professional. Hope he comes back for all my repairs when I need them. I hope he Is the only one that comes out for my repairs he’s just super Now I have two favorite texts Mike was great today

He was timely, explained things and did a great job!

Awesome work. Very knowledgeable, polite. Would recommend him

He was on time , Very knowledgeable and explain everything in detail about my device I work, which you expect for and how to care for. I was crying impressed with his communication skills and his ability to explain himself in detail.

Justavian was very knowledgeable and professional and provided clear explanations!

Jestavian politely and thoroughly explained the options available to me. He was friendly.

Our dishwasher has been broken for nearly three months and Sears has cancelled our appointment multiple times, consecutively. Each time we reschedule it’s another two weeks out. This is the worst customer service I have ever experienced. It’s been nearly impossible to speak to a human being to get our issue resolved—everything is AI and automated, which has prolonged the issue.

Disappointing. I scheduled a repair visit and was pleased with how quickly a person seemed available. The window I was given was 8am to 5pm; I was told that a tech would reach out early on the appointment day to narrow the time. I heard nothing. At 11am, I called and had to navigate several layers of robots to reach a person who said she’d contact dispatch who would contact tech who could contact me (!). Instead I got a text like 20 minutes later saying no tech was available that day and would I Iike to reschedule for a week later? No thanks - I rescheduled with a local company and tech came the next day. Since my bad experience with Sears, I have been inundated with Sears emails with marketing messages or asking me to reschedule - it would be nice if Sears had put the same level of effort into the customer experience.

Erick was great! Really kind and knowledgeable.

However, I ran a load of laundry after he left and the main issue I am experiencing is still persisting. Workout clothing and my husbands pants are coming out of the wash dirtier than they entered. See the attached photos. I am not sure if this is an issue that can be fixed or if I need a new washing machine.

If I could give negative stars I would. This has been the worst customer service experience I have ever had to deal with. They have cancelled our appointment 4 or more times and we have been waiting for a fix for over 2 months, and every time we have to reschedule we have to wait another two weeks. The service was further delayed because Sears messed up a delivery of a part and did not share this information with the technician. While the technician himself was helpful and professional, we are so frustrated with our experience here I truly can’t believe they are still in business. I highly do not recommend utilizing their services.

Furthermore, the reply below from Sears is meaningless—if you call, there is only AI assistance and no way for anyone to actually remedy the problem. This is service purgatory. Our dishwasher has been broken for months with multiple cancellations from Sears and it smells awful.

If I could give this place a zero star I would I waited from eight in the morning till six at night for somebody to show up. They claim they were gonna show up at 11:15 then 2:15 then 4:51 and then no one showed up all day! What a bunch of BS you do not do this to a paying customer. I’ve been paying $49.99 for this service every month. And there’s $100 deductible every time they show up or should I say don’t show up. I will be cancelling the service tomorrow. Do not employ this company.

Friendly, courteous & knowledgeable. Got the job done quickly. Good man.

Not all parts were ordered for the washer, so my washer wasn’t fixed. Waiting to hear from the technician about parts being ordered and the next Friday or Saturday he can come out. Only one of four parts were ordered

This experience with Sears repairmen has been the worst in my life. After I paid for the part and the service, the repairman came and said he couldn’t do it. He will not refund the full amount. I have tried to speak with a real live Sears person about this and all Sears has is AI and NO LIVE BODY to talk to. I am angry about this whole experience. I wasted 2 days waiting for repairmen to come to my house and my dishwasher is not repaired and Sears will not give me a full refund or let me talk to ANYBODY. The repairman today simply took the part I paid for and left without making the repair. I would like to talk with some live person about this issue.

Seems like a scam. Ordered a part on July 17, received a July 31 expected delivery, called on July 25 as product had still not shipped and was told product would ship July 31, called again on August 4 as product had still not shipped. Initiated a cancellation and credit. Called again on August 18 as credit had not been posted to CC. On August 21 had to call Credit Card to report issue. Bank immediately credited my account, they must know the history of this group. Stay away!!!

The service was very good. The technician was very nice but the problem I have is that they scheduled me and then they kept postponing it. I don’t think that’s right when I have been a customer for years and years.
Probably need to get a better system to accommodate customers in a much faster way

The service repairman was very nice so kind and he tried everything he could to fix my washer even though it didn't get fixed he tried everything highly recommend him for any job

My dishwasher has needed a new pump since June 8. I’ve had 4-5 no show appts, so I was so happy that he came at 6pm knowing the big job of installing a pump in a Bosch dishwasher. He was very professional and I was impressed of all the screws and wires that he took apart and put back together and it all works! He did a great job!

Fixed the dryer so overall good but apparently Sears doesn't pay for parking? Really didn't like getting called with a demand that I would need to come downstairs and pay for parking or reschedule the appointment. Needed a clothes dryer so I was stuck. The couple bucks for parking wasn't the end of the world but also the whole interaction was pretty odd/not what I would have expected.

Technician was very knowledgeable about his troubleshooting issue with my dryer. My son and I were impressed with his professional knowledge. Thank you so much!