HVAC reviews in Denver, Colorado

Excellent Product, Salesman-Consultant-Installers of siding onto a log cabin were outstanding and we are totally satisfied with our decision of choosing Sears for our Siding. Exactly what we were promised.

I wanted to let you know of how I feel disrespected:

1. I was asked if 8:30am on Sunday 10/15 was okay. I said it would be fine.
They showed up @ 8:45am and didn’t get started until after 9am.

I have traveled down to Denver on numerous different Sunday mornings starting from Denver around 8:30am. Traffic was a cake walk (very little traffic).
So, why did they not start earlier to get started @ 8:30?

2. They had to go to get supplies @ 10:30am. I was told by the lady it would be 30 minutes. They came back @ 11:30am.

3. I had to leave @ 3pm. It seemed that towards the end feet were dragging. Understandable.

Yet I said I needed to leave @ 3pm for a job, I meant I had to leave. I felt totally directed by not adhering to time guidelines.

If they got here on time, only gone for 30 minutes, they would’ve been done by 2:30pm.

They got done @ 3:30pm and I had to kick them out.

I was extremely late for work. I abhor being late. Also, the less I work the less pay I have.

Thus I have fewer resources than before.

All around great experience from sales to payment. Arche's team is fantastic. We love the bathroom and will definitely recommend Sears to family and friends.

From the sales project consultant, Cornelio Martinez, to the installation team at Delta T Heating, Kevin Ashcraft, my experience with getting the right cooling system for my house was phenomenal. Everyone was incredibly helpful and professional. I'm very happy with the service they provided and would recommend them to anyone.

The Sears' regional salesperson recommended an air conditioner that our furnace could not handle. With over 20 years of experience I would expect the salesperson would not be off by the magnitude he was. The subcontractor pointed out the technical inadequacy which, begs to question why not contract directly with them versus Sears.

I have 11 more windows to replace and will be using Sears and their contractors again. Couldn't have hired nicer people on my own. Way to go Sears on your search for great people to partner with.

So far so good with the new system. It replaced a 25+ year system that was working fine, so, I'm a bit superstitious about replacing something that isn't broken, but, we went ahead. Some after work clean up that left a bit to be desired, as we had to a couple hours to get a rust stain out of a carpet and shards of metal vacuumed.

Transform/Sears Home Repair completed our bathroom. It was a project that they said would take 35 days, and it ended up taking 3 months. The communication between the Sales Rep, the Project Manager, and us was non existent. The repair techs and the sales rep did not wear masks in our home and we had to ask them to. The sales rep sold us products that were not possible for our bathroom so the project manager had to change much of what we originally wanted. I will never use them again. John Trimble should not be a sales rep if he is unfamiliar with what he is selling and overpromising and underdelivering. And Juan Olivas Jr. was unprofessional, and our bathroom will need to be redone because it does not look good.

Although the first installer never showed up, the following day a new crew arrived and did amazing work! When they finished they cleaned everything, hauled all the old windows away and managed to do it all in one day. My windows look so good!

There actual work done was great. The project manager and his crew were exceptional once a date was set. Going through the process of getting it scheduled and financing have been a nightmare. It took 9 weeks just to get an update on when they would be available for work and my initial sales rep wouldn't be bothered to answer any questions. On the financing side they never sent the information on the account details and have been extremely rude on any follow up. Still no details on my account almost 3 months later. I wouldnt recommend them based on their strange aversion to speaking to customers. You're better off with a local option from the start given that they subcontract it all out anyway.

*Update 6/28/19*
The contractor was supposed to show up between 10-11am, per the manager Gabriel. At 11:15, I sent an email to several managers who had been CC'd on a previous email, stating that he had been late before and I would not sit around and wait once again. I left and received an email from a manger stating the contractor was on his way and way 5 minutes away and that he "should" have called, but he did not. I re-stated I was no longer at home, and got a reply from Gabriel saying Juan was at the jobsite and asked how I wanted to proceed then if I wasn't home. I said that Juan was half an hour late to the jobsite, which has happened before, and that he could wait and I could be home in 20 minutes, or they could refund us for the hole in the drywall, toilet, and outlets and we will fix the rest ourselves.

I was told that he would wait, and when I got home Juan never apologized for being late. None of the managers apologized for him being late either. Not surprisingly, the dry wall and outlets were not addressed and I assume it will be fixed when the countertops are corrected. After having the audacity to be late after everything that has happened and not receiving an apology from the contractor or a manager, it's an understatement to say I'm repulsed by the "customer service" and regret allowing this company into my home. We'll see in a couple days whether the toilet is finally fixed after leaking 12 out of the last 14 days, for a total of 3 1/2 weeks.

*Update 6/26/19*
I have finally been contacted by a manager after posting on social media and several review sites. I was once again told the toilet is "fine" and told that the contractor will be here Friday morning to replace the flange. I looked up the name on the business card given to us by the contractor, and there is no trace of his "company" anywhere online, which seems odd.

We’re in the process of having our master bathroom remodeled with the Sears Home Services based in Denver. The contract says the remodel should take approximately 3-5 days and we are in the 4th week now, with weeks left to go because they ordered the wrong countertops. Our toilet was broken when the contractor sent by Sears left the toilet seat up and a small decorative item fell off a shelf and into the toilet bowl, which shattered it. I was told by the contractor that he would see if there was an extra one in the warehouse so neither of us would have to “buy” a new one, which seemed inappropriate considering it was broken when he was working in our bathroom and kept leaving toilet seats up all over my house. Our broken toilet was replaced with one he found sitting in a warehouse, which then began leaking. We have contacted the contractor and project manager multiple times due to the leak not being fixed, and there have been several occasions where they have not returned our calls. Our remodel began on May 28th and we have had a leaking toilet on June 5th, 7th, 10th, 12th, 14th, and 23rd. The gap between June 14th and 23rd is from when we disconnected the water source to the toilet and plunged the water so it wouldn’t leak all over our new floors. This is also when calls to the project manager and contractor went unanswered and unreturned, which is completely unacceptable considering we’re spending over $18,000 on this remodel. When the project manager Chrystal finally responded to our messages, she said she told the contractor to call us and if he didn't then to let her know, which is what happened last week when it leaked and neither of them contact us for several days. As of now, there has been absolutely nothing done about this issue and our toilet has the water shut off and drained in an effort to save our new floors. I will be contacting the BBB to file a complaint because this is unacceptable and dishonest. We had hoped that they would do a good job so we could use them for future bathroom remodels, but that is definitely not the case and the customer service is terrible.

The materials recommended to us by the sales rep are of the highest quality and the installer went above and beyond to do the job right. All the phone reps kept me well informed and the schedule moving quickly. Worth every penny we spent and won't bother looking elsewhere to have future work done.

The only word I can use to describe my experience is NIGHTMARE. What should have only been a 4-5 day project took MONTHS. I have never seen a worse hack job in my life. And with every "fix" came a new problem. The project manager was unresponsive. Eventually I gave up.

The faucet to my shower still turns 360 degrees with no shut off unless it's perfectly vertical. There are bubbles in my vinyl flooring and a cut in the flooring. I had to hire another contractor to fix the damages done to my walls and ceilings in other parts of my house. I have used other contractors in my time to do other house projects and have had no problems. I decided to use Sears to remodel 2 bathrooms and to update my kitchen countertops because I liked their products and their pricing was within my budget. I am sorry to say, this was the worst mistake I ever made.

For the cost I paid for 3 bathrooms and replaced all counter tops was not worth the money for what I received it was mediocre at best. You know the old saying you get what you pay for but in this case I got far less than what I paid for. I was in a rush to get it done to sell my house and what I got for the price was not quality work. I was told they have their own certified workers but they do not they hire contractors. I WILL NOT use Sears again. I have had a running battle getting things fixed over a week leaky toilet and new installed frig does not dispense water. They do not get things done when the say they will. Go anywhere else but here to get your improvement done

The people who worked on the Air Conditioner were a 5. Sears overall was a 0. Kept getting emails that appointments were rescheduled. They never were. The guys showed on Monday to replace my AC but they according to Sears (confirmed on Saturday) they were not supposed to show up until Tuesday. I happened to be home when they called. 10 mins later I would have been gone for the day. Customer Service was VERY rude when I called. Could not understand them at all. Will probably not do this again

The cabinet installers Dwayne & Erica were awesome, they were very courteous, professional, & helpful. I didn't feel like a bunch of strangers were in my house. They communicated the process effectively and ensured I understood everything they were doing. Because of Dwayne & Erica I would definitely use Sears Home Improvement again. Thank you for an amazing kitchen.

much of the information that I should have received I was not given. I was not told that the shutter style blinds that I had in my windows before the project were not going to fit after the project. I was not told that he contractors would leave behind dust everywhere. I know that this is a dusty job but it should come with some cleaning details to follow. Now, when I got my windshield replaced my windshield was so clear, but with 7 windows, costing $$$$$$$ I am told that i have to wait a month or so for some type of oil to process before really having clean windows. Well, all of this should have been told to me up front. Also, I started out with a project bigger than the final project but I am still being charged for the regular project amount- even thought I did the proper paperwork to have the bathroom and the glass sliding door removed within days of the initial contract. However, that will be taken care of but all of the other mentioned stuff is something that I should not be dealing with. Because now, I have to buy new blinds to go in "7" windows... Sears should add more points to my already points so that I can purchase blinds for those windows.... Very disappointed...

Sears installed a new furnace/ac unit. Everyone involved, the salesman, installers, office staff were pleasant and helpful and took time to explain everything. The installers were done in half a day. I was impressed with the quality of work. I wouldn't hesitate to recommend them to anyone.

We had a great experience with Sears for our windows. Our salesman didn't try to oversell, was very knowledgeable and provided advice to meet our needs. The installation crew were great despite having to come back for extra visits due to the weather. The windows have improved the look of the house and are already keeping the inside temperature moderated well. I would definitely recommend Sears for window needs.

Our experience started out well, our salesperson was friendly, at one point in our conversation he told us they had Carrier and Kenmore, both went down the same production line and some received a Carrier badge and the others received a Kenmore badge. I asked what was the price difference and was told about $500.00 dollars, I thought for $500.00 for the same product I would go with Kenmore, we were never shown any pictures on either product. I did some homework and discovered our yet to be installed A/C was another division of Carrier, and not the same product at all, I attempted to find out more and switch to Carrier and was told it would be $1200.00 additional which I said was too much, Sears would not work on the price. when the installation day arrived one guy came out around 10:30am and dropped the equipment off and said 3-4 guys would be here shortly and would be completed in about 4 hours, at about 3:30pm several workers arrived and about 1/2 hour later there was only one working by himself, about 9:30pm he said he was going home and would come back the next morning around 8:30 am. The next day no one showed up until about 4:00pm said they had another job they had to do, I said you are not even finished with this one yet. I had called sears several times during the day and not gotten a hold of anyone and then didn't get a straight response when I did. The workers completed the job about 8:30pm. I expected much better from Sears, a better A/C a better quality unit ( Carrier ) not a low budget secondary brand for the very high price we were charged, better installation, better communication, and a willingness to work with the customer who is paying their salary. I would not recommend Sears or their subcontractors to anyone I know. I would like to talk with someone from Sears to make this right.

This has been a sloppy experience from start to finish. The project took longer than expected, and the project manager, Gabriel, was completely unreachable. The issues started when the installer, John, arrived to my home and no one on his team informed him of the project details ahead of time. John was courteous and wonderful to work with, but I feel bad that he is associated with such a sloppy operation. I will not encourage anyone to complete any Sears home improvement project due to the installation experience in regards to support and communication.

In fairness, the windows have worked out nicely and are to the level we expected. John did an excellent job ensuring they were insulated, straight, and operational. However, the entire experience is not something I would refer my friends for.