Landscaping reviews in Denver, Colorado

They literally left piles of grass all over my neighbors property and against my fence. I showed up and was shocked at how sloppy the job was. Absolutely horrible job for the price.

The first lawn service provider showed up and marked the lawn completed but never mowed . After contacting LawnStarters through both calls and emails I was told it would be rescheduled. The next day I was schedule with the same provider that showed up and never mowed .When I messaged to ask why , the service was suddenly cancelled . Back and forth emails and calls to get a refund and decided to cancel the service completely. I was done with this app for lawn service and was told everything was cancelled even though they had a 3 mow limit . Today after cancelling someone showed up and mowed half the lawn , left and again I was billed for the full service . More calls and emails this evening to again cancel. I was told no one will be showing up from now on but that was what I was told last week so we will see . They did refund my money . This service is a good idea but the follow through on the actual service quality and reliability as well as billing is terrible and real headache . Don’t waste your time with this Lawn Service App.

I signed up with these guys and they were amazing for the first week. Super responsive and helpful. As soon as they had me submit a review on them they cancelled my service 3 times. There is no real client support or accommodation. Please avoid them.

I booked a lawn mowing back in May AND they were supposed to come for May 22. The person supposedly got sick and canceled. Then they rebooked for a few days later and canceled again. Then they told me that someone was assigned and she wrote me stating she could not come. Now they scheduled it for June 20th. I just cancelled my bi-weekly mowing services and requested my money back. This is horrible service. No one communicates in a timely manner and they have no one answer their phone only the app and email. Should have picked a different company to begin with. I do not even give them 1 star. I recommend finding a more professional company that will actually mow your lawn.

Be very careful with this provider depending on where you live. I signed up for this service for my 90 year old mother’s house. Lawn starter came out the first time and service was great. I am now waiting over 4 weeks for them to return. Always canceling service, or never coming out. Now my mother’s house is overgrown, and I am heading out to do it myself. This is not a reputable service, and don’t expect to actually talk to anyone via the phone. Worst decision I have made in quite sometime to sign up with Lawn Starter

Worst lawn care service ever. I signed up in May for bi-monthly mowing of my lawn. Since May, they have cut my grass exactly once. They cancelled the service exactly 7 times and took a month to come out. When they finally did, they blew all of the grass into the other side of my walkway into my much area (which is now green). Tried to get them to come mow again, they cancelled 6 more times and now somehow my account got deactivated which was not by me. Stay far far away from this company.

I scheduled my lawn mowing service to start on a Monday/Tuesday schedule since I had showings at that house starting Thursday. On that Tuesday I received an email I was moved to the Thursday/Friday schedule. I tried to contact them using the app and never heard back. I called and waited on hold for 2 hours before being told there was nothing they could do. So I skipped the service that week and drove my mower to the property and took care of it that Wednesday night. The next week, I received a note saying my service price was going to DOUBLE because my grass was too high?! I personally mowed it one week earlier, it was exactly the length a lawn should be after 1 week. I called the service and asked for a call back instead of waiting on hold for hours. They called back 5 hours later and said that I was right, I should not have been charged double because they even saw pictures of the lawn. So they cancelled that provider but I had to go mow my own lawn last minute again! The next week, on the day service was to be completed I received an email that they were too busy and couldn't find anyone to mow my lawn. When I called in to find out how this could happen, it took 2 hours on hold to get a rep. That rep put me on hold and then hung up! For an unknown reason, I gave Lawnstarter one last chance to show up the next week. This time, they at least had the courtesy to tell me Tuesday that they would not be showing up for the Thursday/Friday service. I started receiving apology emails from various "supervisors", but a lot of good that does me.

I gave Lawnstarter four chances to provide a simple lawn mowing service and after committing to handle my lawn on four occasions, they failed to complete even one mow. This is the most unreliable and frustrating company I have ever had the misfortune to deal with.

I tried to use this business for lawn service, but nobody showed up on the 2 days that were scheduled with no call, text or email to tell me that nobody was showing up. Then the day after someone was supposed to have already completed the service, which was almost a week after I booked the service, I get an email saying that there are no crews that "fit my needs." All I need my lawn mowed. Now I have to start the process all over with someone who is hopefully competent. Don't bother scheduling with these people

Ryan takes great care of our Lawn! He is super reliable and I can always count on him to keep things looking good!

Excellent service. They were prompt, did a good job, communicated well and were easy to cancel when I moved.

I signed up for a lawn mowing service on Tuesday, customer service associate told me the crew would be here Wednesday, Thursday OR Friday. Ok, fine, just as long as I get my lawn mowed. Well, it's now Friday and after no communication with any employee whatsoever over the course of the 3 days that they had to get my lawn mowed, the app (that you are forced to download) said that the service was canceled with no future appointment. I looked at my email and saw that they sent me a notification of inability to provide service. When I looked back at the app, my billing section states that I've been billed $24.99 for the first service. ARE THESE PEOPLE SERIOUSLY CHARGING FOR A SERVICE THAT WAS NEVER COMPLETED?!?!?! My mind is literally blown. I cannot believe this company. You can call and get a response from a customer service rep only when you wish to sign up for the service (that you undoubtedly will never get), but when you call to get through to someone after signing up, you'll never be able to talk to anyone, they'll just keep you on hold as long as it suits them.

0/5 stars, would not recommend. I'd rather get infinite food poisoning than have to deal with this company again.

This service is hit or miss. At first we were getting a lot of cancelations. Then for the majority of the summer we had decent, reliable crews.

But, now, I am trying to pause service for the season and they won't let me because I have one more scheduled service to complete before they'll let me pause.

I think it's totally fair that I am required to follow through with my last scheduled service. Except - my last scheduled service was on October 29. Since then I've had 2 cancellations, and the same guy has rescheduled on me 4 times so far. Three times it was due to a personal problem, and one time (November 7) he canceled due to inclement weather (which is weird, because it was a 50-degree day). This same guy keeps trying to upsell me on leaf cleanup too. If I could rely on him to actually show up, maybe I'd agree to the service.

Horrible company - I signed up for lawn mowing service, spoke with 3 different customer service reps, who all said they could be at my home within 3-4 days to mow the lawn. I signed up for their service, and gave my credit card information, expecting a crew to provide the service as described within the time frame promised. Well, later that night I received an email stating that they could not provide service to my area! Of course they already took my payment information. I will be monitoring for any fraudulent charges, and will update review if they charge me without providing any service, as many others have had happen to them.
DO NOT USE LAWN STARTER!

Beyond terrible. I scheduled a mow for a Friday. Seemed easy enough. The crew never came and cancelled due to weather....but it did not rain. They give you a two business day window for the mowing, and yet my service was pushed backed until Tuesday when they should have come Monday. I reached out to customer service and they send you a standard response that doesn’t rectify or address any of your concerns. My mow for Tue/Wed was then cancelled and rescheduled for Fri and the following Monday. No reason whatsoever just continually pushed back. I read some online reviews and apparently this happens frequently and then customers are charged extra fees for having an overgrown lawn. My lawn is still not mowed and customer service has been useless. You subscribe for a minimum of 3 mows so now my only option is to dispute their charges on my credit card.....because they will charge me despite never sending a crew to do the work! Save yourself the aggravation, and go with one of their competitors.

This company is HORRIBLE! They seemingly cannot keep their crews for more than a week or two after a time. I hired them in early June to do bi- weekly mowing. Their process are high, but it sounded like a good, reliable solution for my needs so I was willing to pay.

What I got was two mowings in June, one in July, two in August, and nothing since. I don't think they were able to have the same crew come more than one time, though the promise was that I would have a regular, dedicated crew for my yard. They kept scheduling and canceling and scheduling and canceling, frequently without any communication to me until they realized they had no one to do the work. Then I would get an after the fact message saying the old crew was unavailable and they were working hard to find a new one for me.

My yard is a simple one. It doesn't need a whole lot of special attention (not that they have a way of accommodating anything out of the ordinary). It shouldn't be that difficult.

If you are looking for reliable and regular lawn service run away far and fast from this company!

UPDATE:
Today, 4/16/2020 I have had my first contact from this company since I initially posted this review, and it came only in the form of an online reply as you see below. No direct contact, no direct apology, no direct communications as to whether they even have providers in my neighborhood this season.

NOT THE WAY TO RUN A BUSINESS!

They contract yard crews for service so do not have any control or direction. We had service starting in June but have not received service for the month of July. At this point our yard is massively overgrown and their own crews have refused to cut it due to length. Hope no one wastes their time with this company as it feels like a scam.

This company came out to my house so they could mow my front yard grass for a good price. Some from the company came and took pictures of the side of the house that I didn't want mowed. And didn't bother knocking on the door to talk about what I wanted cut. Then sent the pictures to me say they couldn't mow the grass for the price I was told. The price would be triple from the first price. So I canceled There service and explained why I was canceling. They emailed me back and blamed me for they not do the job. So unprofessional to not talk to the client before deciding to not do the job thats lazy.

Booked service from this company for a weekly mow on the 5th of August. I have been cancelled on for 3 weeks in a row now and they just keep changing my assigned crew and mow dates. It's now the 27th and I get a message that my crew has changed and now I'm due for a mow after this weekend. Not going to work for me to have my lawn cut monthly. Requested to cancel service, but I bet you that will be a headache of a process too. Will update my review depending on how that goes. Do not use this company!

Update 09.01.2021: The process to cancel was super easy and they gave me no hassle. The company becomes super responsive after a 1 star review and wanting to get you to come back. They offered to get a crew out right away in their follow up emails and offered some free mows, but I had already booked a new company, which mowed my lawn the next day after booking. It is too little too late, but if you get stuck in the same situation I did, at least you can cancel.

As another poster stated, do not waste your money on this company! Their costs are on the higher end of other quotes I have gotten (after the fact). They do not show up when they are scheduled.
We were out of town when they supposedly came by and when we returned two days later, the lawn was already long. I don't believe they even came. Another time, they mowed half of the lawn and left never to return.
I am constantly emailing support and I never get a response from the same person. It is just "We are sorry, someone will be there in a few days". In the meantime, my lawn is a foot tall.

Truly the worst experience I’ve had w a lawn company. First of all, Lawn Love and Lawn Starter are the same company. Last year we used Lawn Love because the ease of the app was enticing. When we realized they were rarely showing up when expected we started to get frustrated. After we reported this and received subpar customer service we moved on. This year, in May, we decided to give them another shot in hopes that they got it together as the app, again, seems super convenient. I scheduled mowing and leaf pick up three weeks ago, received notification that they picked the leaves up (they didn’t even show up). So when I made (two) reports to customer service, they just stopped responding. So I looked for another company as back up until I heard back from them. Enter Lawn Starter who is THE SAME COMPANY. So, because I now had two appointments with the same company they pushed my original appointment another week (to the backup appointment). I was trying to give Lawn Love a chance to show up before I canceled w them. 3 weeks later, they finally show up when it’s raining and tell me they’ll be back on Fri as they clearly can’t mow in the rain. They never showed up. No call, nothing. I called customer service as, at this point, they’ve charged me $118 for services their provider said they performed but all the cameras on my property clearly show they did not. Customer service was very hard to understand and told me that provider had been let go of. Fine, that wasn’t my aim, just want my yard serviced. And, instead of refunding me, as I requested, they said I’d get a free mow credit. HOW is this free when you’ve already charged me twice the amount of 1 mow? Still haven’t heard back, my lawn is totally out of control, not getting anywhere w customer service, out $118 dollars and reluctant to call customer service back because they’re clearly uninterested in actually helping. This has been an awful AWFUL experience. Do not recommend, save your money.

Terrible customer communication and overall customer experience. Would not recommend to literally anyone. I requested to have a separate service done than my usual lawn mow. With no communication they ‘mowed my lawn’ anyways (there was nothing to mow??) and charged me $50 without ever even attempting to discuss the separate service requested. I was told my service would be canceled before I moved, they still charged me $50 the following month. When I called to discuss the confusion & frustration, they didn’t even remotely try to resolve the issue. They required a $50 payment for a house I no longer live at and had zero remorse for their mistakes or the miscommunication on their end. GO SOMEWHERE ELSE