Flooring reviews across the US

We had a great experience with Diego and his whole team! They were great helping us plan our project and worked clean and efficiently. He was easy to communicate with and they did an amazing job. Would highly recommend for any flooring projects!

Diego and his crew were extremely professional and a pleasure to work with. Diego was very responsive, and quickly came to visit for a free consultation where he provided honest and experienced advice. He was able to scheduled the job quickly, and his crew was on-time, friendly, and extremely hard working. This was my first upgrade to our first home purchase, and thanks to the work of Nova hardwood flooring, I would confidently recommend to anyone.

Diego and Nova Flooring did an amazing job covering up our asbestos floors with Marmoleum tile. He was a pleasure to work with, gave us a quick quote and did a really solid installation that feels much more level and secure than the other linoleum floors in our house. He is very professional and friendly and cost is affordable. Highly recommend Nova Flooring.

I honestly don’t know how people in NY hire contractors like this. These guys were a total disaster — made a bunch of mistakes, rushed everything, and clearly didn’t care about doing quality work. All he ever cared about was the money. He never forgot to ask for payment (asked several times), but somehow managed to forget everything else that actually mattered: quality, details, responsibility.

He left a mess behind, and I’m still dealing with problems he caused. I’ve been in construction for over 15 years, and I’ve never seen someone who cares this little about the job. I wouldn’t even call him a real contractor — just someone chasing quick money without any pride in his work.

I added few pictures you guys can see it and I have absolutely more. Make an empathy for and be careful for these type firms.

Also Please, avoid working with people like this. It’s not worth the stress or the damage they leave behind.

Diego was recommended to me by my close friends and I am so grateful he was. He took care of every detail of refinishing my natural wood floors and banisters, including moving all my bulky furniture out of the way to do so, and quoted me a great price. Their care and meticulousness in preparation for the job ensured that I had zero cleanup afterward. Everything in my house stayed clean and well kept, and now my floors and stairs sparkle. I would recommend Diego and Nova Flooring to everyone! In fact, I had a tree service doing work in my backyard at the same time as Nova Flooring. The owner of the tree service saw my floors before and after Diego’s work. The owner of the tree service was so impressed, he asked me for Diego’s business info, which I confidently passed on. If you want your wood to be cared for and brought back to life, don’t hesitate to give them a call!

I got premium vinyl flooring installed in my condo a few months ago, but haven't had the time to post a review. Overall I am very pleased with the job Diego and his team did. Maria was pleasant to work with as well ( very responsive). I am certain the floors will last for a very long time. There were a few details we both missed during the final walkthrough. I didn't notice that there was missing caulking with the shoe molding in the some of the closets. I'm sure if I caught it during the walkthrough it would have been taken care of.

Quality of product great. But no one ever answers phones

Professional. Dependable. Enjoyable. It’s rare when you can find products you like as much as the personnel. All of our floors are done now but if they weren’t, I’d go right back here.

We bought carpeting for our bedroom here. Nice people, good service, and great carpeting.

I love my stair runner from Hallmark! Farrah was a pleasure to work with - patient, professional and extremely helpful during the entire process. I highly recommend!

Hallmark did a great job on refinishing the floors in our house - they were completely brought to new life and look better than expected! We were happy with the customer service throughout the whole process.

Excellent crew of carpet cleaners, very efficient, kind & professional. Had some significant stains and they managed to remove them completely. Highly recommend Hallmark Floors.

Wonderful experience from start to finish. Farrah was a pleasure to work with. She listened & gave excellent recommendations based on my style & needs. The installers were neat, courteous & skilled workers. Can’t wait to use them again.

Looking for stair runner for 115 yr old house. Farrah provided valuable advice and guidance in picking the best runner to match flooring and complement wall covering. Installers were real artisans, taking care to match up carpet at stair landing perfectly. Highly recommend.

Our experience purchasing carpet with Farrah at Hallmark Floor Co exceeded our expectations. Farrah is extremely knowledgeable and skilled. She made several recommendations for carpet on the stairs and area rugs. Our home looks so beautiful with the new carpet and rugs! We love it!

We are extremely pleased with Hallmark Floors. After purchasing a new home in Wyckoff, they sanded and refinished the hardwood floors throughout, and then helped us decide on a runner for the stairwell. Ed and Katie have been a pleasure to work with, the pricing is fair, and I couldn’t be happier to support a local family business. Would definitely recommend Hallmark Floor Company!

Not sure why my review is disappearing. Hoping it does not disappear again from google.

I had a hard time deciding whether I wanted to write a review or not but in the end I felt that it would be more beneficial than not. Our situation was a bit complicated & confusing but hoping to do my best to explain. The beginning process was great, Katie and Farrah both helped lend samples for me to try out for our one new room. Katie came out at one point to measure when it was still being built (mostly done) but I was told that was ok for her to come out so we decided to order the rug, I put a deposit down and was told it would come in a couple weeks. I made a point to note that if we needed more time would it be ok to ask and she said yes but not more than a week or two for liability reasons. About a week or so after we ordered the rug, we get a phone call from the scheduler named Dick, saying the rug was in. I told him our contractor had to finish up spackling & painting and would need until the end of the week at least. He wanted to get the rug in within two or so days of him calling and I said well Katie told us it would take a couple of weeks to come in, and we needed more time not within a week of ordering the rug. He made a comment along the lines of well it’s a small room so it shouldn’t take long for my contractor to do his work (and not in a nice way), and I said well he’s doing everything by himself and that’s not the point; you guys told us we had a couple weeks for this to come in. All things aside we agreed on the end of the following week once my contractor finished up. The disappointing part is when we agreed to do the rug, Katie told us that we would “tuck it“ not sure of the real name but somehow tuck it next to the laminate flooring where it met and I said that’s ok with me! The day the floor people came, the guy doing the flooring said he didn’t like the way the tucking would look and wanted to try something else. I said ok do what you have to (we are really easy going people here). The installers (who were very nice) tried another saddle and it still wasn’t working out, he left and said to call Katie to figure out what to do. We called and they told us that they would order some type of T/moulding or end moulding (not sure of the name) . It took us three weeks at the very least -with us reaching out multiple times via email and phone calls to get someone to even come back and look at it (again) because it was unfinished. MIND YOU - you have one person who said to tuck the carpet where it meets the laminate, another set of workers who come in and said didn’t look right, so here we are stuck waiting for someone to decide what to do while it was unfinished. In the end we called probably four or five times (was told by Katie a piece was ordered and Dick would reach out, but we never heard back), and emailed multiple times, with the last response falling on deaf ears. Finally my husband who is not confrontational was upset and called AGAIN, and they sent someone to look after all these weeks- but then told us the piece (the saddle) would have to be custom cause they would have to stain it. I don’t understand how you go from saying we can do one way, to having a worker installing it saying he doesn’t like the way it looks, to telling us we would probably have to pay because the saddle piece is custom? Again we waited 3-4 weeks to figure out what’s going to be done- sent multiple emails and phone calls and was given the run around. They finally installed the saddle yesterday! They said it’s custom cause they stained it & thankfully it matches but there is nothing custom about it other than the stain. I really liked them in the beginning but what happened between us is unacceptable business. Katie never reached back out to see if we liked it or apologized. We were never malicious- just wanted to get the job done. The lack of follow up is what hurt my review!

I've used a few other flooring companies in Bergen county over the years, but I really wished I discovered Hallmark years ago. Having had a variety of mediocre or sometime bad experiences with their competition, I was pleasantly surprised by the entire transaction! Their prices were competitive with what you'd get at a big home center, their sales staff and showroom were fantastic, and the installation crew was very nice and accommodating and did a perfect job! I won't use any other flooring company going forward - they will always get my business.

For the record we had a vinyl floating floor installed over an old 1950s tile floor in our kitchen. The installation crew tore out the 1980's vinyl flooring and then leveled out the old flooring before putting in the replacement. A 1.5 day process, but I couldn't be happier with the outcome.

We had a great experience with Farrah at Hallmark Flooring company from start to finish. I second Farrah was a pleasure to work with, professional and extremely helpful during the entire process. The installer was great too! I love my stair runner.

We’ve had Hallmark do multiple jobs in our home (hardwood refinishing, steam cleaning and stretching of existing carpets). Every interaction we have with them is professional and executed perfectly. We couldn’t be happier with their services!

I contacted Hallmark about replacing the carpet in my finished basement. They worked with my timeline and budget. The salesperson pulled great samples based on my wants and needs. She was very knowledgeable not only about their products but also design trends. The appointment for measuring was quick and easy. The install team was efficient and did great clean up. I'm so happy with the transformation, the look and feel is fantastic!