Flooring reviews across the US

We love Carpet One! They have been tending to our floor needs for over 30 plus years!!
Quality and service is beyond compare!

EXCELLENT! HIGHLY RECOMMEND! From the time we entered the store to job completion, everyone we have interacted with is top notch. We had our downstairs hardwood floors replaced with new hardwood floors following a flood. We were first greeted and helped by Angelique at the store. Her customer service is outstanding and her help in picking our floors within our budget was fantastic. She and everyone at the store is so kind and patient. Gregory (owner) was excellent at estimating with attention to detail. Many other flooring companies forgot to check clearance/different thickness between old and new floor but he did not miss a detail. We went with Carpet One SR after the outstanding interactions with Angelique and Gregory. Felix was our lead installer and he and his whole team were amazing! They worked so hard on what was a very challenging job and were done on time and the craftsmanship is truly superb (including the most beautiful transitions). Carly in the office was so kind and helpful too! We will not hesitate to have Carpet One San Ramon help us with any future flooring needs! Our floors look amazing and their customer service is even better :)

Carpet One San Ramon did an excellent job installing our new luxury vinyl plank floor throughout our downstairs. It was a great experience from selecting the floor all the way through the installation. We will definitely be coming back for our future flooring needs. Really appreciated the straightforward no cost estimate process at Carpet One. We were charged to get the estimate and to check out samples by another company that does a ton of TV ads.

First of all, their hardwood selection is excellent and on par with other local stores that only deal with wood and vinyl (no carpet). Secondly, of the 3 bids we got, Carpet One of San Ramon was the only vendor that followed state law regarding home improvement contracts and progress payments. One (reputable!) local store asked us to pay for the whole project in advance saying it was a "custom order." Sorry, no. That's illegal and immediately made me distrust them. Lastly, Christian and his installation crew did a *fantastic* job (even with the difficult trim work and many leveling challenges). We work from home so we saw how hard the team worked and how professional they were throughout the whole process. I am glad I chose Carpet One of San Ramon. We could not be happier with our new wide plank floors -- they are beautiful!

I am happy to have chosen Carpet One San Ramon to replace my carpet and baseboard. They did a wonderful job! The whole process from quoting to picking material to scheduling was smooth. There was no pressure and the price was reasonable. The two teams who came in to do the work were friendly and professional. I am really satisfy with the job result and would love to work with them again for future needs.

I had a hardwood and LVP job at my house and Greg beat my previous quote by $10,000 and did an amazing job along the way. Great communication and an incredible crew.

We have worked with both Ken and Megan and their service, quality and value are all top notch! I highly recommend Carpet One of San Ramon for all your flooring needs! Hardwood, vinyl, carpet and more! Take the time to stop by and see all their great products!!

We want to highly recommend Carpet One of San Ramon for your flooring needs. We took in a few bids and their pricing was reasonable. We choose them because the project manager Ivan Castillo was responsive, listened to our vision and told us we would have the same team every day. Ivan also said they could do a “picture frame” tile rug at entry.
Our team was Alfredo and Omar. In Sept 2020, they installed porcelain 24 x 24 tile in an offset pattern and new baseboards on the majority of our downstairs which took 5 days. They were here every morning on time with a smile. They were careful and respectful of our property. They cleaned up everything each night before leaving. The tiles were cut and laid with precision. Alfredo and Omar are true artisans! The entryway is gorgeous and we get many compliments, even from other contractors who came to put in counters or paint. That says a lot. We love our new flooring and will use Carpet One of San Ramon for future rooms requesting Alfredo and Omar to do the work.

We are super pleased with the carpet we purchased for the bedrooms in our home. The installation was very efficient and the installation crew was very professional. I highly recommend Carpet One.

Oscar and the team were amazing! Very responsive, communicated well, and did a thorough job. We already used once for carpet, now for hardwood floor, and definitely would use again.

We purchased carpet from Carpet One and had a wonderful experience. Everything from helping us select the best carpet for our house to the installation was easy. We worked with Ivan for the installation and he had so many helpful tricks and ideas to help with the longevity with the carpets. I 100% would use Carpet One again.

We loved our experience with Carpet One. Between the support of reviewing products in store with staff, and consulting with our project manager we were very pleased with our choices. Additionally, the installation team was efficient, thorough, and professional. They did a great job ensuring that everything was done completely to plan and was very helpful with questions. They were also quick which was appreciated!

These folks are pros. I've gotten both wall-to-wall carpeting and custom area rugs from them over the years and the experience is seamless. They're considerate, communicative, easy to work with and do high quality work with high quality materials. Awesome multi-gen family business.

I love my new engineered wood White Oak floor. Everybody at Carpet One was so helpful in helping me make my decision. The crew who installed was A+ I can't say enough about them.

We are absolutely thrilled to share our exceptional experience with Carpet One Floor & Home - San Ramon. From the moment we embarked on our flooring journey, it became clear that we were in the hands of true professionals who truly care about their craft. The transformation that took place in our primary bedroom is nothing short of miraculous, and it's all thanks to the incredible team at Carpet One.
Our flooring specialists exhibited a level of expertise that left us speechless. The precision and attention to detail they demonstrated while laying the flooring in our bedroom were beyond compare. Their commitment to cleanliness throughout the process was evident, as they worked diligently to ensure that our space remained tidy and organized despite the project's intricacies.
What really took our breath away was the end result. Our once-drab primary bedroom has been completely transformed into a space that exudes luxury and elegance. The quality of workmanship is impeccable, and the attention to even the smallest details has truly elevated the overall aesthetic of the room. It's safe to say that our expectations were not only met but surpassed in every imaginable way.
The journey from drab to fab was made possible by the exceptional team at Carpet One. We are writing to express our gratitude to Lisa, our talented designer, who guided us through the process with creativity and insight. Her ideas and suggestions were instrumental in shaping the final outcome, and we couldn't be happier with her contributions.
Oscar, the project manager, showcased remarkable professionalism and expertise. His ability to coordinate and oversee every aspect of the project ensured a seamless execution from start to finish. His dedication to ensuring our satisfaction was truly commendable and greatly appreciated.
Carly, from the billing office, made the administrative side of things a breeze. Her responsiveness and willingness to address any inquiries we had were indicative of the top-notch customer service that Carpet One consistently provides.
Of course, none of this would have been possible without the flooring specialists themselves. Their skill, craftsmanship, and dedication to their work were evident with every plank they laid. They transformed our vision into a reality that surpasses anything we could have imagined.
We can't emphasize enough how impressed and grateful we are for the entire team at Carpet One Floor & Home - San Ramon. Our primary bedroom's transformation in just four days is a testament to their unwavering commitment to excellence. From design to execution, every step of the journey was marked by professionalism, skill, and a genuine passion for what they do. If you're looking to transform your space and experience a level of quality and customer service that's second to none, look no further than Carpet One Floor & Home - San Ramon. They've certainly earned our highest recommendation. 10+ out of 10!

Fabulous company. This is the forth time we have used Carpet One for flooring over the past 32 years. The employees are extreme it knowledgeable and professional. Installation ran smoothly and exactly as planned. Great work! Prices are very competitive and I am more than happy to give a five star referral. We will be a life long customer!

I was dreading getting new carpets. I thought the whole process would be overwhelming. Well I was wrong! From the moment we walked through the door, we were taken care of. Rhonda and the team at Carpet One San Ramon made the entire process easy. Hands down, best customer service with consistent communication, professionalism, and timeliness. The installers were great and their workmanship superior. I highly recommend Carpet One! You won't be disappointed.

Very professional, friendly and did a thorough job. First, the staff at the store was very very helpful. We were there 4 times and each time they were helping us to chose without expecting to signup.

Greg helped us to measure and provide the estimates and was available whenever we needed.

Christian and his team did the job of taking out the carpet and install the wooden floor. Can't say enough about how quickly the did the job and at high quality.

Absolutely recommend Carpet One.

I have been a long time repeat customer of Carpet One San Ramon and I have to say they are the calm in my storm. Remodel projects are very turbulent and the team at Carpet One is always a breath of fresh air. The sales staff is like family, and the installation team is fabulous. While they are not the cheapest you certainly get what you pay for, quality and reliability. Cannot recommend enough!

I recently had floors and carpets installed in my home by Carpet One.

From the outset, the team displayed a high level of professionalism. The sales representatives were knowledgeable and assisted me in choosing the right materials for my needs.

The installation was completed on schedule, which was crucial for my planning. Your team respected the timeline and ensured that everything was done efficiently. The team did an exceptional cleaning up in the workspace every time which I appreciated.

The craftsmanship was exceptional. The flooring and carpet were installed with great attention to detail, resulting in a flawless finish that has truly transformed the spaces.

I am thrilled with the work results received and I will look for further jobs with Carpet One. If you are in the market for floors I highly recommend them.

Great experience from start to finish with our staircase carpet purchase and installation. Ken was excellent to work with—friendly, responsive, and very helpful throughout.

The staff clearly knew their carpets and gave good advice on styles and what works best for stairs. Installation went smoothly, the team was on time, and the work was done neatly.

Communication was clear the whole way. Very happy with the result and would definitely recommend!