Flooring reviews across the US

We only needed hardwood stairs refinished and Vilchis Hardwood flooring did a great job. They were on time, professional and thorough. I work from home and the stairs being refinished were just outside my home office, the crew that came each day were so respectful and did all they could to minimize any disruption which was greatly appreciated. I would definitely hire Vilchis again and recommend them to others.

Vilchis Hardwood Floors installed and refinished hardwoods throughout our entire house. I would highly recommend using them. They are professional and did a great job!

Oak Village Builders has used Vilchis Hardwood Floors for 15+ years. They are professional, detail-oriented and very reasonable priced. They are quick to resolve any issues if they arise. Highly recommend using them for any of your flooring needs.

Excellent service installing and refinishing hardwoods at our rental. Prompt. Very fair price!

Extremely professional! Vilchis Hardwood Flooring came highly recommended to me by a local builder. I am happy to pass along a five star recommendation to others who are looking for exceptional flooring installation.

We hired Mario and his crew for a hardwood floor installation job in Durham. Great experience with them. They also offer cleaning services. The cleaning crew was awesome too. We are happy with everything they did for us.

Floors look better than they ever have.

I called the number and was greeted by a very rude sounding "Hello?" When I asked if this was The Handy Woman Services, she said "Uh, who is this?" When I stated my name, she rudely questioned "And who are you?" I said, "I guess you don't want my business, that's fine." And hung up. Why would any person answer their business line that way? Not very professional. I'll keep looking.....

Hello my name is Melissa, and I have known Jamie Comita for 8 years. I have given her number out to several people in my community because she does beautiful, quality work . . .
I've never known Ms. Comita to be rude. In fact she is most accommodating.
It's truly sad when another woman is not encouraging a woman who clearly is running a nontraditional occupation.
Maybe you should of introduced yourself and not made a decision based on someone's voice !
Keep up the good work Jamie. :))))

City Tile did an excellent job from helping me select my carpet all the way down to installing it. The staff was polite, friendly and very helpful. Thank you City Tile for doing a great job.

City Tile does not disappoint! Each time they have worked on our home, they have been thorough, efficient, clean and professional. We couldn’t be happier with their work and customer service and look forward to hiring them again for future projects.

Tile selection is awesome. Customer service was ok reason trying to correct our bill. The tile crew did an awesome job but there was no clean up. The tile crew left cut tile in my yard, did not clean up my stairs where they walked. They left nails in our yard and even poured dirty tile water in my neighbors grass.. This all unacceptable. We are hesitant about using their crew again if this is their common practice.

Searched and searched across Murfreesboro for someone skilled enough, and available to perform tile repair in my shower after damage from replacing leaking pipes. I will admit after sharing photos and giving a description of what services I were requesting, it took some time to get a response from the initial rep I spoke to. But once I got connected to Bill and Randy (not the gentlemen I was first in contact with), the service, communication, and updates were superb! From the willingness of Randy to come out and look at my situation, to getting their process procedure and what materials are needed, to the introduction to their contractors, to Randy's consistent monitoring of the work and Bill's transparency of the pricing, to the straightforward scheduling and sticking to it, to the fair pricing itself (I received some WILD quotes from other bidders), it was a dream to work with this team. I plan to do a complete bathroom redesign in the future, and City Tile will be at the top of my list.

City Tile has a huge selection of flooring and tile both of which I purchased for my new construction home. They carried an engineered wood floor that was the perfect color that I couldn't find anywhere else in town or around Nashville.
Also, their customer service is even better than their products. The appliance company damaged a lot of our wood flooring while installing and city tile did an amazing job repairing/replacing boards. They also were able to repair an area where my cat damaged the floor at the entry door when trapped upstairs. They showed up the same day I called. I'm thrilled with the service received. I had the privilege of working with Ashton and Randy who are fantastic employees!!

Completed the work on our entire house--replaced carpet and retiled 3 bathrooms. The workers were all very efficient and worked quickly. The end result was fantastic!

Mary and Robyn were extremely helpful to me in the process!

I have purchased flooring on two occasions from City Tile. Both experiences were exceptional. Very helpful in the showroom, had flooring in stock that we wanted and very timely with installation. The installers were on time, very professional, did a great job and cleaned up when completed. I would highly recommend City Tile for your flooring needs.

Came to this place to get an estimate. When we entered the store, we were not greeted and 6 women were huddle together behind the desk with blank stares. We stood there for a couple of seconds before anybody greeted us and out of the 6 women only 1 did. As the other 5 huddled together to continue discussing something about Disney.
The lady that helped us seemed more confused than us on why she was there trying to provide us service. As we gave the information, she and the other women continued to just stare blankly and provided no response. As we all stared at each other in silence, she then asked some things about flooring like the floor plan measurements, and company flooring / style. After providing this information, she then stared at us again blankly with no response as if she was confused by the information provided. She then left the desk abruptly in confusion without any direction provided to us. Suddenly one of the Mouseketeers yelled "you're supposed to follow her!". As we were back there, the woman had no idea where any of the flooring options were for the company that we provided. She asked numerous times what the name of the style was and was provided that name at least six times before realizing it was not where it was. Once the woman found what we were looking for, she then again stared at us blankly and said she needed a copy of the floor plan and that they would not be able to give us an estimate at all as they were closing within 20 minutes. We understood we came before closing but did not expect to basically be swept away as soon as possible just because it was close to their closing time. As we were there. Another couple walked in and the mouseketeers decided to yell out, "We are closing soon!", and did not even attempt to help the couple that came in. She then took our information down and stated we will get to you once we have an estimate, but did not provide any information on who would be calling us or a timeline of when we would be contacted. Needless to say, regardless of the estimate based on the customer service we were provided, we will not be going with them.

I was so pleased with how professional and polite Randy was in securing my carpet today. He was very meticulous about his work and his passionate about it. I'm thinking about installing a backsplash in the future and will definitely check out City Tile. I will also refer City Tile to my friends.

We needed all the carpet and vinyl replaced in a house quickly at a reasonable price - and wanted it to look great. A tight timeline during busy season meant that Kevin, Alfredo and the rest of the City Tile team did some juggling, but they pulled it off! We'd purchased bath tile here a few years ago, and were pleased at how the consultant was able to match our greige jetted tub for an updated, high quality look. The new silvery gray carpet is beautiful, and the muted gray & white bohemian patterned vinyl provides coordinated visual interest in the adjoining second floor bathroom. City Tile delivers personalized service with attention to customer needs - something you don't always get with giant chain stores. They're very easy to work with and pricing is surprisingly competitive. Shop local!

Excellent service from Emery, Vincent, and Ian! We are very happy with our new bathroom floor! I highly recommend.

I would recommend City Tile to anyone needing tile installed. We had a problem in our master Bath and laundry rooms and they stood by their work and made everything right. It is rare that you find a company that will back up their work like this. A first-class operation from beginning to completion. They went out of their way to make sure every detail was completed to our satisfaction.