Flooring reviews across the US

Emory and team were very helpful and resourceful, We had two different projects - one was a wood flooring and the other was backsplash for our kitchen.

Emory went above and beyond to consider our budget . The staff that came in for both the installations was also professional and punctual.

I would definitely consider City Tile for any future home improvements in the tile space!

City Tile is the only place to shop for tile. I did the Floor and Decor shopping when I built a home in East Tennessee and there’s just no comparison. Emory welcomed me, asked me all the relevant questions, made an appointment to measure my home for flooring and a backsplash and then assisted me in choosing the right flooring and tile in my price range. He knew my budget and didn’t go over it. On top of that he knew my time line and was able to magically make it happen. You WILL NOT receive that kind of service from a big box store. You just won’t. So go with City Tile. You won’t regret it.

We had an excellent experience using City Tile and Floor Coverings for our flooring needs as part of a remodel. Emory Kincaid was especially helpful with his product knowledge and follow up. We really appreciated his patience as it took a while for us to decide on what hardwood to put in. He ordered some samples for us to take home and he guided us through the entire selection process. Once our hardwood was ordered, everything happened right on time. He even came to our house and checked out the install job daily! Thank you Emory!

We would also like to thank Jose and his hard working crew. They lifted a lot of heavy furniture and expertly installed our new hardwood. They showed up on time and cleaned up each day after a hard days work.

City Tile has always had an excellent reputation in Murfreesboro and now we can see why. The price was reasonable and they made sure we were happy with every phase of the project.
We love our new floors!

We needed a new shower floor, ours was discolored and unsightly. Scott worked ith us on tile selection and scheduling install. Everything went exactly as expected, the pre installinspection, the work and after installation follow up was exceptional. I have no hesitation in recommending them, and would use again for any floor or tile needs.

I have had nothing but a great experience working with City Tile. Starting with the Ladies who scheduled the measurement (Scott) for the small bathroom tile project…to going in to pick out grout color.
Now, to get the final finish of getting the tile installed by Mr.A/and, Mr. R. who did an excellent job. I couldn’t pronounce their names correctly…so, Mr. and Mr. R - thank you!

Loved dealing with City Tile and with Emory in particular! He made the process of picking the flooring to the installation so easy to deal with! The follow-up from City Tile was so nice too! They made sure we were happy with every aspect of the sale and installation. Would highly recommend!!

Pleasant, helpful personnel. Showroom is organized and clean. Chose 2 samples to view in home. Someone came to measure the next morning as scheduled. Took very accurate measurements. Haven't received a quote yet (Only one workday since measurements). Worth checking out if you're in the market for flooring.

City Tile installed a gorgeous backsplash in my kitchen! I have received so many compliments on it! Emory is super easy to work with and I can not say enough about Chava the installer. Very professional!

From start to finish, I had a great experience with City Tile in selecting and installing my kitchen tile backsplash. Kevin took the time to show me the many tile, grout, and pattern options available to make certain I would be a satisfied customer. He came out to my house to ensure the correct measurements were taken and provided an estimate that afternoon. As soon as my supplies were in (about a week), he called to schedule the install for a couple of days later — Saturday at 10AM. Delorez and his associate were right on time and were professional and expert installers! They were very careful in moving my stove so as not to damage my hardwood floors. They cleaned up their worksite when they left - you wouldn’t have known that they had been here! Many thanks to everyone involved! Loving my tile!!

We love our new shower floor tile. City Tile staff were helpful and attentive from the minute we walked in the store. They have a great selection of tile to choose from and I highly recommend them. A special thank you to Scott! You made our project easy.

Emory and City Tile were great to work with! Our company needed new carpet tile for some offices and a conference room. City Tile did a great job on the selection and install!

This was my 2nd time using City Tile for carpet and I was once again pleased. They were timely and communicated well. I also thought their prices were very competitive. Our pup gives his stamp of approval too!

We recently had wood flooring installed in our home, and we couldn’t be happier with the results! Emory at City Tile was great to work with and took all our calls. We purchased a house that had existing wood flooring in the main areas but wanted matching floors in the bedrooms. The install team did a great job at matching the color and you wouldn’t know they weren’t original to the house. They also did a fantastic job cleaning up afterward, leaving the home like it was when they started. I highly recommend this company to anyone looking for quality wood flooring installation. Thank you for transforming our new home

A water leak prompted getting new flooring and every step of the way with City Tile was 5 star treatment! Everything was handled efficiently, professionally, and timely! Kiersten was so patient and helpful to assist us in picking new flooring. She was friendly, encouraging, and accomodated us with grace as we expanded our scope of work. We met her as a designer and flooring professional and she became our friend.

Everyone we met and worked with at City Tile was super friendly, responsive, and handled our job with expertise. They took a difficult situation and turned it into a beautiful result!

City Tile was absolutely outstanding in helping us select and install both tile and wood flooring for our new home. Their pricing was extremely fair, and the overall experience exceeded our expectations from start to finish.

Kirsten was a pleasure to work with—consistently responsive, knowledgeable, and incredibly patient as we made numerous changes to our order over several months. Her professionalism and attention to detail made the entire process stress-free.

The installation quality was flawless. We have a custom wood-and-tile “rug” design in our foyer, and the craftsmanship was exceptional. The installer, Tim, did truly remarkable work—his skill and precision were nothing short of amazing.

We are absolutely thrilled with the results and could not be happier. We would recommend City Tile without hesitation and will unquestionably return to them for any future flooring needs.

Andi at City Tile was remarkable to work with! We just needed a small scrap of carpet padding to finalize our insurance claim restoration & allow us to put our bedroom back together. Andi followed up with me when the pad was ready, and to my surprise she generously gave us the pad for free!! Additionally, the pad was cut exactly to size we needed, and only required me to trim the end to fit. We certainly appreciate her kindness, and she is the reason folks like to Shop Local. Thanks Andi!!

We needed some hardwood to replace the old one. Then I thought of City Tile in Murfreesboro. I had heard their good reputation from a lady who was their previous customer. We found the closest hardwood floor match at City Tile. There were many selections at the showroom. Scott Cicotte was our sales representative. He was very courteous and professional. From searching for samples, ordering to pickup, Scott had been contacting us with updates. It had been great working with him. Thank you Scott. Your service was exceptional. We think City Tile has great products and excellent service. 😊

Absolutely the worst customer service oriented establishment I have ever in my life dealt with. They did some wood flooring on my home that did not line up room to room. The owner said it didn't matter because it was a different room (same room, same space). He eventually changed it out. But refused to complete another portion of a different contract saying "if I was going to be that picky he didn't want to do any more work for me". Not kidding that's what he said. Beware of this guy.

Very disappointing in service

fabulous service and great inventory

Friendly staff, great selection. Locally owned and operated.