HVAC reviews in Altamonte Springs, Florida

Jose Ramirez serviced our HVAC system today and truly went above and beyond. He took the time to explain in detail the best process to keep our AC running like new. I gave him 5 stars, but if there were a higher rating, I’d gladly give it to him. Thank you, Mr. Ramirez!

This company was recommended to me and sent a great technician. Julian Allende did a very nice job installing it, and went the extra mile by checking if my new system was operating properly. He was on time, diligent, and thorough. He explained to me how the system works and make suggestions on how to maintain it. Thanks very much!
Earl Vialet

We have had multiple technicians help us and had great experience going above and beyond. Most recently we had Kevin and he was great.

Finally after a long wait Mr. Jose Ramirez did an excellent job in re-insralling the new bathroom fan and very diligently inspecting and making sure that it was properly secured by putting the screws that were missing since the beginning. He also inspected the other 2 bathrooms and found that one bathroom had the missing screws that were also missing and secured that fan as well. He's a very kind and very professional and very knowledgeable person and it was a great pleasure to have met him.

Kevin Lopez worked on issue of my AC not cooling one of the room in my house. He was professional and very knowledgeable of what the issue was and how it was fixed. I appreciate Kevin taking the time explain everything that was done to fix the issue.

Teri is an outstanding customer service representative/ maitenance coordinator who went above and beyond to ensure that I received a copy of work order for a 6 month service that was performed on my Air Conditioner. In my opinion Mechanical One has an awesome and very knowledgeble Customer service representative in Teri.

Edwin Campos did a great job. Friendly, clean, and efficient. He got our heat back up and running quickly!

I had a plumbing emergency, and Kevin N came out the next morning and saved the day!! He was prompt, very thorough, and worked very clean. Way to go Kevin. Thanks again for your professionalism and your knowledge.

Excellent service. José Ramírez AC was punctual, honest, and very professional. He clearly explained the air conditioning issue and fixed it during the same visit. Highly recommended.

I had my bathroom faucets replaced and Quan from Mechanical One did a great job. He was thorough with the installation process making sure everything is properly and securely installed. Afterwards all faucets were tested for possible leak scenarios and checked out all good. I would definitely recommend Quan for your next installation or repair service.

My AC had leaked into my mudroom and Mechanical One came out to work on the issue. Jose Ramirez was the tech that arrived to work on my AC. He arrived in a timely manner, is very polite and professional. I really appreciate that he took the time to patiently discuss the issue with AC and everything he did to address it. His work ethics and professionalism are very admirable. Thank you Mr.Ramirez.

Wanted to express my extreme satisfaction for the plumbing repair that Jared has done on our house in Ocala. He fixed the leak we had in our toilet tank and together with his diagnosis of the floor leak, has put us on a path of recovery. Thanks to Robert Johnson as well for recommending him!

My relationship with this company didn’t start well, but I have to admit that when they realized the issues, they went above and beyond to make things right.

Here’s what happened:

I contacted them because I needed a return duct replacement after a water leak had flooded my unit. The representative was understanding and scheduled an appointment between 8 and 10 a.m. two days later.

On the day of the appointment, the technician didn’t arrive until 4 p.m., without any notice or apology. After hearing my issue, he explained he couldn’t provide an estimate because he doesn’t handle duct replacement. He said he’d send photos to his team with an explanation and promised a call back in 1–2 days. He also inspected my AC unit, pointed out a few issues, and tried to sell me a $300 maintenance program I wasn’t interested in.

Four days later, I received a call back from his team, but instead of an estimate, I was told an estimator would come out between 10 and 11 a.m. the next day. That day came and went with no word from anyone. When I called, they told me no one would be sent unless I agreed to a 5–6 p.m. slot. At that point, I was frustrated and decided to contact another company.

Here’s how they turned it around:

The next day, I got a call from Tom. He introduced himself right away and apologized for the poor experience. He explained he had already looked into the reasons for the miscommunication and no-shows and was working to prevent them in the future. More importantly, he genuinely wanted to resolve my duct issue and asked if I’d give them another chance.

Tom was professional, polite, and reassuring, so I agreed. He gave me his direct contact info and scheduled a visit for the very next day. The technicians arrived on time, reviewed the situation, explained what needed to be done, and gave me an estimate within an hour.

Once I approved, we scheduled the work for two days later. The crew showed up prepared and on time, completed the duct replacement in about two hours, and managed to do it without creating any new damage to my ceiling, which was a huge relief.
After the job was done, Tom personally called again to make sure everything went smoothly.

Many companies underestimate the importance of good customer service. I’ve worked and taught in this field for over 20 years, and I know the real goal is to prevent problems, but the true test is how you handle things when issues do happen. If you can turn a negative into a memorable positive, you earn lifelong customers. That’s exactly what happened here.

Thanks to Tom and his team at Mechanical One, I can confidently say I’m now a lifelong customer and will recommend them to anyone in need of their services.

Edwin Campos recently serviced our HVAC due to concerns about a possible issue with the compressor. After an inspection, Edwin concluded that the system was functioning properly and thoroughly explained how the unit went into its defrost mode. Edwin a very informative, polite and courteous. I would personally request him again!

My condenser had smoke coming out. Mechanical One was very fast with repairs and Miguel’s service was meticulous at replacing the compressor! Thank you!

I want to recognize the exceptional service provided by Jose Ramirez. From the moment he arrived, he was professional, courteous, and very knowledgeable. He took the time to explain the work clearly, answered all of my questions with patience, and ensured everything was completed to the highest standard.

Jose went above and beyond to make sure the job was done right, and his attention to detail really stood out. I would recommend Jose to anyone in need of reliable, top-quality service.

Kevin is an excellent ac technician. He took couple hours to solve all the issues we had. Keep up the good work Kevin. 10/10

Luis Solórzano and Anthony Impelusso, the warranty technicians, were highly knowledgeable and professional in addressing all issues with the AC system. They resolved every concern to our complete satisfaction. We are very pleased with their thoroughness, attention to detail, and quality of workmanship.

Outstanding !!!!! I am thrilled that our A/c is COOLING AGAIN !!!! All thanks to Montrail T and the Mechanical One team. The moment I called in and explained my issue they worked so quickly to find the resolution. Montrail T was patient in explaining any questions I had about the process and updates, made sure to wear plastic shoe covers in the home I’m amazed how him and his supervisors worked together to find the best solutions for my family and I.

Our AC unit had a leak, and our builder arranged for Mechanical One to come out and inspect it. Khamani, Josh, and Vitali came to work on our AC unit, and my husband and I were truly blown away by their professionalism. Spectacular young men.

These gentlemen were knowledgeable, courteous, and extremely professional throughout the entire process. They carefully worked on our unit and brought it back to life. They also gave us detailed insight into what was wrong with the system and explained what we should do moving forward to keep it in tip-top condition.

We really appreciated how thorough they were and how clearly they communicated everything to us. It’s rare to see technicians who take such pride in their work and make sure the homeowner fully understands what’s happening.

We highly recommend them for all your AC needs. Thank you, Khamani, Josh, and Vitali, for your excellent service.

Fernando came today. I got a new system in December. There were these weird things going wrong with it. Turns out, Fernando figured out that it's the thermostat. He replaced it with a new one that has wifi. And I can control it with my phone. This is what I was kinda wanting anyway. Everything seems to be working well now. Fernando was very courteous and knowledgeable. All the techs here have been pretty good though.