HVAC reviews in Altamonte Springs, Florida

Outstanding service and great customer care. The technician, Tom Kelly, was very thorough and honest about the issues. He explained everything in detail and made excellent suggestions for our system maintenance. We are new customers with Cool Today and I look forward to a great service relationship. Sincerely -D.S. Buchanan

The technician Philip Jackson came on time as expected, very well mannered person, showed and explained to me everything he was doing . He did his job excellently (clean, checked ,drain and etc the a/c unit ) he recommend things that needed to be done. I would recommend him for his professionalism of his job and most of all for being honest because now a days only few technician / person you can trust . I’ve been a cool today customer for 2 years now and no regrets signing this maintenance service on a/c unit, plumbing and electrical with this company it prevent me for any problem that might cost me a fortune .

I just had my ac replaced by Cool Today and I couldn't be more pleased with my new system. Mr. AJ was super honest and gave me deal I couldn't pass on for a complete Carrier package. I had quotes as high as $18k from other companies. Mr. AJ destroyed all of them with ease. Mr. Melwing Gonzalez and his apprentice Ivan were truly amazing!! They installed my Carrier heat pump with a new concrete slab, circuit breaker, air handler, UV ray, and a digital thermostat!! The quality and professionalism was top tier and I was truly amazed during the final walkthrough. They cleaned up everything and provided me with documented instructions on the UV ray and the thermostat. I would highly recommend this company to anyone in need of AC services!!!

Insanely acceptional service. Ysaac Bello was on time, polite, courteous, thorough, and extremely knowledgeable. Thank you for the great service, explaining what was detected, and suggesting (not pushing) things to consider going forward to keep our unit operating at its most efficient. Thank you.

We had for fixing the plumbing work for fixing the toilet that needed replacing wax seal and bolt and and tank flapper fixing .

The service guy was good , clean and professional but the charges we paid were very high. Their initial consultation non refundable fees is lower than other people but when the estimation of the service was given was very high . It was 25 percent higher than other people I had called and had estimates for the same service.

I scheduled routine maintenance for my a/c unit and the scheduling was very flexible and accommodating. On the morning of my appointment, Thomas Kelly texted me he was on his way and I was able to see his location. Thomas was very friendly and knowledgeable. This company has been terrific and would definitely recommend.

Jeff was professional, on time, and courteous throughout the entire process. When he arrived he wore shoe covers in the house and was very thorough in his inspection. He found the issue and corrected the plumbing problem. We were so impressed with his work that we will happily use this company again in the future. Great job Jeff !

We had a technician from Cool Today to do our bi-annual maintenance. Malik was very professional, knowledgeable and courteous. We were very happy with the service provided.

I had the A/C tune up/inspection. I have had a few different people out over the years but this is the best company I’ve ever had the pleasure of working with. I feel they offer much more than other companies with their check up. More than that they are very honest and straight forward. I had Jackson come to help me out with my A/C and his straightforward honesty and explanation of both my needs and the services offered put me at ease to finally get some work done that I had been putting off due to being scammed by other companies with hidden fees, added cost, and manipulative sales pitches. I will definitely be doing business with them again and I hope that that always send Jackson to service my home! They also send a very comprehensive explanation with photos of all work done and why they believe you need certain things done. Very good company!

Tech can out to my home for regular air conditioner check up as per my appointment today. I usually get a different tech every time they come out. All of the techs have been extraordinary. Very knowledgeable, detail oriented, respectful and always take the time to revise the whole system. I am very happy with the services I’ve received from Cool Today. Thank you.

They were awesome, very professional and friendly. We considered seven companies and ultimately choose Cool Today because they gave us the best price and peace of mind. Erick was great at going over all of the options with us. Eduardo and the other technicians were wonderful during the install.

Amazing service by Jefferson and Justin. Finally a company where I feel like they were working with me to help me in both the short and long term without upselling or overcharging me. Definitely recommend!

I had a great experience with Cool Today. They were professional, punctual, and very knowledgeable. The electrician took the time to explain everything clearly and completed the work efficiently and cleanly. Pricing was fair and transparent, and the quality of work exceeded my expectations. I would definitely recommend them to anyone needing reliable electrical services and will use them again in the future.

He did warranty work on the plumbing under my kitchen sink and the second bathroom. He came in and repaired both of them quickly. He was easy to talk to very knowledgeable about plumbing. I give him 10 stars if I could, but unfortunately, we only give them five so we’re gonna give them a 5+10

Yes i had service/maint on my a/c heat pump unit and the items that were brought to my attention that needed some repair were l listed out in the order of importance needding repair. The negotiated price I was offered I thought was very fair. In the past cool today has always been on time and stood behind their workI I would defiantly recommend my technician, William Ramos. He was very professional and thorough at the job I requested to be done.

On Sunday, September 7, our first-floor ceiling began to drip water. When I pressed on it, a large section collapsed with a gush of water. Initially, I thought it was a pipe, but upon inspection, I noticed the issue was coming from the area of refrigerant lines. Upstairs, we found the air handler dripping steadily, and the floor was already saturated.

I immediately called CoolToday, and within a few hours, technician Victor arrived. He was professional, empathetic, and thorough. After inspecting the unit, he explained that the condensation line had been installed at the wrong angle, which prevented the safety switch from shutting off the system in the event of a clog. This improper installation caused the water overflow and subsequent property damage. Victor confirmed he had spoken with his supervisor and that CoolToday would take responsibility for the property damage. However, he also told me that if I wanted them to clear the clogged line, I would have to pay for that service. This was confusing. If the company was admitting fault for the installation issue that caused the damage, why wouldn’t they handle the line clearing as a courtesy?

Since I have a Shop-Vac, I declined the service and told Victor I’d clear the lines myself, and let CoolToday handle the property damage. I paid the callout fee, I think like $80, and Victor assured me that a manager (likely Manny, the service manager) would follow up about the ceiling repair.

On Monday, I proactively called CoolToday. I spoke with Ali, who was extremely helpful, created a ticket, and escalated the issue. I was told a supervisor would contact me within 24–48 hours.

I didn’t get a call until Tuesday, which wasn’t really a problem. It was Manny, the service manager. He introduced himself, apologized that it took so long to get in touch, and said that since this happened over the weekend, it took them a bit to get everything in order. He then told me he was looking at pictures of the air handler from June 2024, and from those pictures, the condensation line was in front of the filter door and looked to be installed correctly.

I politely and reasonably told him that he probably couldn’t tell the angle of the condensation line from the picture because of the angle it was taken. Manny pushed back and said again that it was installed correctly, and tried to justify it by saying that since it’s in front of the filter door, it must get moved every time we change the filter, so from their point of view, it had to be the homeowner’s fault.

That’s when I knew for sure the picture didn’t tell the full story, because we don’t have a hinged filter door that opens upward. Ours is magnetic and has almost an inch of clearance from the condensation line, so no contact is ever made with that line when changing filters. When I explained that we haven’t touched that line since it was installed, Manny smugly shot back with, “So you’ve never changed the filters?” like it was some kind of gotcha moment.

This was extremely frustrating because Victor had already clearly identified the improper installation and told me CoolToday would take responsibility. Instead, within two days, the company reversed its stance and attempted to blame me for the ceiling damage. The shift from professionalism and accountability (Victor and Ali) to dismissiveness and blame (Manny) was unacceptable, and I felt wholly disrespected.

As of Wednesday, September 10th, four days after the incident, no serious supervisor has contacted me about fixing the damage CoolToday originally admitted fault for.

Victor (technician): 5 stars – professional, honest, empathetic.

Ali (phone support): 5 stars – helpful, communicative.

CoolToday as a company: 1 star – for refusing to take accountability, reversing their position, and disrespecting a customer.

Since posting this review I’ve noticed, reviewers from over 6+ months some over a year have edited their reviews to seemingly bury bad reviews!

I do not recommend this company.

I love service that comes on-time and takes care the problem promptly and efficient. Cool 😎 today is a great company that understands customer service. I appreciate how quickly they took my call and scheduled my service even on a Sunday and same day. I highly recommend this company for all the services they offer.

Mr. Cowen is the most knowledgeable plumber I have met. He went through everything with me and listened to me. I had 2 other companies here days proior and they didn't listen and wanted disaster. Service was professional and comfortable. Thank you Mr. Cowen. 100% satisfaction because of him.
William

Very pleased with the guys who came out and this 5 star review is to be credited to them rather than the company. Their website said they relined pipes and the reason I called them - to get an estimate for a pipe relining. However, when the guys arrived, they advised Cool Today doesn't reline pipes in this specific area.

⭐️⭐️⭐️⭐️⭐️
Outstanding Service from Devin!
Devin was an excellent HVAC technician—professional, knowledgeable, and easy to work with. He showed up on time, clearly explained the issue, and walked me through the best options without any pressure. The work was done efficiently and with great attention to detail, and everything was left clean and running perfectly. It’s clear Devin takes pride in his work and truly cares about doing the job right. I highly recommend Devin to anyone needing reliable, honest HVAC service.

Devin R. did a great job. Very knowledgeable and explained everything during each phase of my semi-annual A/C service. He went above and beyond by checking my ductwork due to a concern about one room not feeling as cool as the rest of the home. He did find a a small opening in the manifold in the attic and offered to repair at additional cost, however this is a repair I am comfortable to complete myself. It is good to have this information. Cool Today is lucky to have Devin R. And should consider him for a leadership role within the company when the opportunity presents itself. Well done young man. Keep up the great work. If I could request him for every service I would indeed.
Happy customer. Tom O’Neill