Home Services reviews in Cape Coral, Florida

Our pool is always clean and clear!! If anything is wrong with our equipment we are notified immediately after our scheduled weekly service with the problem and a solution. Repairs typically are done within 24 hours of when we are notified.

This is by far the worst pool sevice I have ever had in fifty years of having a pool. They claim to vaccuum the pool once a onth and they never did it. They said they clean the filter once a month and I have cobwebs and spiders attached to my filter as it has never been cleaned. My creepy crawler wont work because the filter is so dirty. The owner Randy is very rude as is the tech. Stay away

Do yourself a favor and stay clear. Very similar issues as others. Green pool after they failed to service the pool for 3 weeks!! Then a chemical storm so bad we couldn't use it for a month. They didn't clean the filter so a leak was caused in the seal from pressure. I was yelled at by them on the phone when I told them I was cancelling their service, then hung up on. Wow! Horrible company.

We’ve had service with Coastal for almost a year. But the Tech took our vacuum and hose to see if it could be repaired in April 2018. A piece on the bottom had come loose. He told me it couldn’t be fixed so I asked him to bring it back. I’ve called no less than 5 times since then trying to get it returned. Every time “we will look into it and call you back”. Still no call back and no vacuum or effort to make this right.

I recommend Coastal Pools to all I meet. They are very efficient, prompt, pleasant and fair. They resurfaced my pool in 2 days and it is gorgeous. Kyle services my pool and he is exceptional. Coastal Pools is outstanding

I am writing this review in order to just say that this is in no way personal but professional. I thought I was going to have a good cleaning company for my pool but I guess I was wrong. Not only does the tech not show up to clean the pools (hence I said pools) but when he does he has an attitude problem cussing and yelling!!! Really, very unprofessional. I would definitely not recommend this company. Tried them for a year and it has always been the same issue.

Awful company to work with - very unpleasant owner who ended our conversation with F.. Y... frase , and Renata in the reception, totally useless customer service who is so unpleasant that is hard to describe. Recommended to me to check a pool leak, (I’m out of town) sending a guy who plagued our main drain in the skimmer, charging me $250 for 2 min job, and causing many problems and dirt floating on the top of the water. At the end they don't want to take responsibility for their mistake, blaming me that I accepted the order. Yes, but I didn’t know that they will make the things worst. Sorry, but I can't stay with company which is not responsible for their action.

Super fast!!!! Super Professional!!!!! Everything was great. Thank you so much you guys. I know nothing about pools, this is my first one and I can’t wait to enjoy the warm water from my new pool heater. The installer was awesome and super friendly as well. The price didn’t change and was EXACTLY what you quoted!!!!! You have all my future business. The price is so affordable as well!!! Thanks again!!!!

Andy

I was using another pool service here in the Cape for years, $90.00 per month plus $5.00 tip per week. I was always adding water and was told it evaporates. WRONG. My neighbor uses Coastal so I asked the guy to take a look at it. In 5 minutes he found a leak! Then he told me the same service I get For $90.00 they offer for $60.00. Well, I also thought you get what you pay for. Wrong again, 3 months now and perfect service and added water only once! Finally an honest company!!!!!!

I am a tough review to earn. If you impress the hell out of me, I return the favor with a stellar review. I don't write bad reviews unless there's a serious problem. But, whenever I do, I do my utmost to focus on what needs to be said in terms of addressing the problem, and then moving on. I can only speak for myself here. But, for such a good pool service company, it is rather unfortunate to see some of the catty reviews here. Especially the ones that seem to have less to do with actual pool service; and more to do with expectations which one might have of indentured servitude, or just pettiness and sour grapes on a personal level. I especially do not understand why people are being so hard on Randy. For several years now, he has been excellent for me, and I have never ever had any kind of problem with him, or any of his people for that matter. They are not perfect. As human beings, we all make mistakes. All I can tell you is how I handle such problems with anybody in general: I KINDLY bring it to the other party’s attention like a decent human being (WITHOUT trying to be a jerk – AHEM! --) and typically most people bend over backwards to try and work it out with me. Problems are certainly not a common occurrence with Coastal. The few times there have been the occasional mistake, they have always been excellent about resolving things with me. Sometimes it's not even their fault. There have been times where it's been my own fault, or nobody's fault at all. Things happen. This is where effective communication comes into play. So, I would highly emphasize people to look at these reviews objectively, because some of them sound like they were written by obnoxious jerks (aka not decent human beings) with unrealistic expectations, and then getting a bunch of their buddies (or using aliases) to write bogus reviews to trash their rating for vindictive reasons. Call it a hunch, but that is most definitely not a Coastal problem. That is a toxic customer problem. As for my own experiences OVER THE PAST SEVERAL YEARS, Coastal has demonstrated themselves to be a team of very intelligent, friendly, responsible, and trustworthy professionals who offer quality pool maintenance, repair, and supply services. They came highly recommended by some local flippers at a nearby house, where I actually had the opportunity to watch them in action several times before deciding to call upon them later on after buying a pool house. They come out at least once a week, do what needs to be done, & then leave when the job is done without any necessary supervision. It's not always the same person who comes out to service my pool. But, regardless, the level of experience seems to be pretty consistent. I WATCHED THEM every week for several months before I wrote my first review for them, and they have maintained that standard ever since. I can say with complete confidence that they are INDEED responsible and trustworthy because ... well, let's just say that I have the ability to watch them work without them ever being aware it ... often times while I'm quietly sitting, listening to the news, feeding the dogs, eating my breakfast, etc. I can always tell when they've been out to my pool if for whatever reason I'm not watching, and I mean that in a good way of course; all the positive indicators one might expect of worthwhile pool maintenance. And most importantly, Coastal has been consistently great at quickly delivering on all of my pool needs with just a simple phone call or email, as they are effective and timely communicators. In conclusion, the best way to put it is that they've earned my business because they simply do what they are supposed to do, they do a good job, they do it right, and they do it responsibly. They are human beings just like anybody else. But, they are decent human beings. And I think that essential point is getting lost with some of the other reviews… several of which are clearly written by people who don’t understand what a decent human being is in the first place. A+++++

i own 3 houses and coastal serviced my pools a while. when i came in the store randy was very friendly and helpful. but each time when he called for something that was broken or not working correctly we got a second opinion because we had the feeling that his advice was not correct. every time it was just an adjustment or something needed to be reset. so we payed nearly nothing for the second opinion company or the property management instead of changing out what randy offered for a lot of money.
now randy cancelled our contract. i guess because he is not able to make the money he wants to. it seems to me that the 55$ you pay is only the ticket to make money with expensive repairs......

Coastal pool service & Maintenance has been horrible!!!!!

We have had 4 weeks of service!
Didn't check chemicals every week!
Missing chemicals when I had it checked by another company!
4 weeks of service and never vacuumed!
Pool tiles were supposed to be cleaned weekly....... never happened!!!
Brush steps.....not the edge ever!!!
Net pool every week...... well does it count he walked in with the net attached but it didn't go in my pool.... except 1 week when we had another guy fill in!

I recieved an email asking for payment at earliest availability...... but yet only 2 weeks had been done!!!

I had the water checked exactly one week from my last pool cleaning....... no chemicals were in the pool!!!!!! Then after the pool guy came!!!! He just dumped chlorine..... nothing else!

Today he showed up at 8:21 and was done by 8:27..... and this included him knocking on my door 2 times and staring in my windows! (We were walking out of the front when the kids were telling me this.... but we had a dentist appointment so no time to speak to him!)

I showed up in the store on the other side of town and they didn't seem to care! I pulled up pictures and showed where I had my water tested and it was missing chemicals and everything..... I was waiting for an apology and I will have someone there to take care of it today..... but nothing except for "ok I will cancel your service"!!!!

I would never trust this company. I moved into a rental and hired this company to service my pool. I paid them CASH for the year upfront. What a mistake that was, my pool was green more than it was blue! They use the bare minium as far as chemicals. You will never get chlorine tabs unless you beg the service tech (which she made very clear that she basically has to take them without the owner randy knowing). After my year was up i cancelled the service because the lack of care. My year was up in july and now at the end of september i get a call from collections saying i owe this slimeball 40 dollars. There was never a contract signed and the services was cancelled after the year was paid up! Take you business somewhere else, trust me it is a headache waiting to happen!

Coastal pools has been servicing our pool for 3 years. My pool is always clean. They show up when they are supposed to. They're quick when we needed a repair. I can always reach them, if I need anything or have a question. They're keepers.

If I could leave 0 stars, I would. The website clearly states Free Estimates. When I called to request a quote for a green pool clean up, I had the worst customer service encounter of my life.

The rudest woman with a disdainful attitude told me there would be a $95 fee and she’d need my credit card on file. For a free estimate?

Take some customer service courses. Better yet, hire a new receptionist.

hindered them too install new pool pump, did great job! decided too give them a try & have them do pool weekly service on my pool & on my rental. they were 20 dollar's cheaper , so thought could save money on both places! What a mistake, had pretty good company before for last 5 yrs. What a mistake!!! we had them for 4 months & my rental pool has turned green 2 times & took serial weeks get back too normal! i've had call at least 10 times for little things. one time after cleaned my pool , pool didnt come on sent someout , took while get it going... after they left didnt have any water in house! went out checked & they had shout off my main water valve. so turn it back on & water stated shouting out of my outside faucet which they had used too prime pump & must have broke! so had have some come fix that! last straw pool guy must have lost our key too side door of pool cage, as we found note on ground saying sorry we haven't service your pool in two weeks because its locked. no one callled let us know , they never came too door & rang the door bell, were always home! Now my home pool is turning green & call them. They send someone out say that with all green algae & Phosphates they need too do special Phosphates treatment for 50.00! Well if kept up with chemicals & chlorine table in once in while then wouldn't have this problem! I dont know how many times noticed water was getting little cloudy & go check chlorine tube - would be totally empty! Not that hard drop too unscrew cap & drop a tablet in. This is one of worst company's ever had too deal with! Nobody seem too be trained right ,STAY AWAY!

Coastal pools took care of my pool for about a year. My pool was green for the entire winter when it should’ve been easiest to clean. They said it was a chemical lock. Too much stabilizer, which they put in. They only show up half the time and do bare minimum. Pretty shady company, which definitely got fired.

Well I only lasted one month they're supposed to vacuum and clean the filter once-a-month neither happen for the month of June. I called Nicole last Thursday June 16th and informed her that the pool look cloudy and was horrible she said well I can vacuum it myself and clean the pool pump myself (if I have to do It I don't need them) I thought that's what I was paying a monthly fee. So you think she would have relayed the message to the service tech because he came on June 30th and he never brought the vacuum which I didn't know he had to order it or something like that so the pool still hasn't been vacuumed for the month of June I called Nicole and of course she was rude and said well he'll just do it next week well are you going to deduct for not vacuuming or cleaning the filter so I wanted a reduction for July which I paid for it in June? She said you have to take it up with the owner. I told her to just cancel me out and I'll find a new company she said no problem. I'm just letting you know you got to keep an eye on because they don't do the cleaning of the filter or vacuuming unless you keeping a close eye on it good luck I'm done it was only a month.

Coastal Pools was the best of all the companies that I considered to renovate my pool. Randy, the owner, is terrific. He took the time to explain in detail how the project would proceed. He also made great suggestions for surfacing and tiles. Use this company!

Coastal Pools resurfaced our pool approximately 5 years ago, its cracked faded and chipping off. We are getting bids AGAIN to have it resurfaced, certainly won’t be calling them, money wasted.

As a new Florida resident we were unsure of the pool companies in our area. Costal Pool Service was recommended by our neighbors. We could not be happier. The owner Randy is pleasant professional and takes the time to explain things to you. The technicians are also very knowledgeable and our pool is clear and working to its peak performance thank you Costal