Reviews of local pros in Clermont, Florida

My AC service man was efficient and Professional. I told him what was going on and he listen and quickly fixed the problem.
Great job Chris!

I purchased the Amana S AC unit about a year ago. After the first month it quit working. Tech came out fixed it. Two weeks later it stormed and it stopped working again. Technician came out fixed it hours later it stopped working and they said the circuit board fried it was replaced and started working. Worked fine through the winter and the first lightening storm this summer and guess what no AC. Took five days for someone to come out because they want me to diagnose the problem but I’m not an AC guy. When the technician came he said the circuit board fried again so I don’t know if the installation was messed up or if they sold me a crappy AC unit. I’ve had the unit for 1 year and had to have someone fix it five times now. Not what I expected for 10k dollars. So now It seems that every time we have a lightning storm I’m going to have to pay for someone to come and fix it. If you want it done right the first time and not be with out AC for weeks at a time don’t chose this company

I would have given less than 2 stars but I feel as though it’s my own fault for putting too much trust in a company and they did eventually fix the problem. We spent $9800.00 on a new A/C unit that the repairman claimed is energy efficient but the paperwork on the machine stated otherwise. I would advise everyone out there to get 3 quotes from reputable A/C companies before making a decision. Don’t make the same mistake I did and take the advice from any one individual. . After the A/C was installed we had to call a repairman back to our home five times before it actually functioned properly. We spent more days without air conditioning in the first two weeks after the unit was installed then we had in 8 years that we have owned our current home. When I asked the fourth repairman if my air conditioner was fixed he was extremely rude and stated that I was lucky that “A/C guys” sent him out. What I should have done is not provide payment until 2 weeks after the unit was installed so after the third unsuccessful attempt to correct the problem I could have had a different company fix and deduct that from what I would pay A/C guys. Then I wouldn’t have to deal with their rude repairman telling me how lucky I was that after spending almost $10,000 that I should be grateful. I just wish I had done things differently and would advise anyone that you have many options. I wish the best for A/C guys and I hope they make some necessary improvements for everyone’s benefit

Friendly, FAST, reasonable. I put in two units 2 years ago. They had the best price and also came the next day and had everything up and running before they left!! All the techs are courteous and knowledgeable. I don't have to call often, but when I had a problem they were there for me and came right away and I was back up and running the next day. Premium service and support with reasonable and transparent prices. No surprises. One of the few companies that always makes me happy. They make everything easy.

Just had my annual Tune - Up, service is excellent! They come when they say they will, call when they are on the way. The tech is nice, friendly and very thorough. The office is excellent and I feel like they do everything they can to take care of me and my system.
Most importantly, I'm very confident if my AC is ever down, they will come out ASAP and get me up and running.

Excellent experience! I will recommend AC Guys to anyone who needs AC service. David was terrific. He was super friendly and knowledgeable. He offered us some simple advice on what we can do ourselves to help prolong the life of our AC unit. To me, that is going above and beyond expectations.

They showed up promptly on a Saturday after our A/c stopped running. They were able to diagnose the problem and come out Monday afternoon and repair it under warranty. I definitely would recommend and would buy a new system with them as well if needed.

The tech’s were very knowledgeable and friendly and completed the installation in a timely manner. The system is running great with no problems.

I had been putting off replacing my AC unit for a few years. With the unit approaching 20 years old, I new it was time to replace. I got several quotes from different companies in May of 2024. The other companies only wanted to sell super expensive high end units that were completely out of budget at $20k+. David from the AC Guys was excellent to work with. He listened to my needs and budget and provided very competitive pricing at less than half of what other companies were trying to sell. Install was completed within a few days at the end of May, right before the weather started to get a lot warmer. On install day, the 2 technicians arrived early and did a great job of installing, explaining everything, removing the old unit and cleaning up. They were very polite and professional. The customer service folks in the office were also super friendly and helpful. Over the hottest summer months we experienced about a 40-50% energy savings with our new Goodman AC compared to the 20 year old Lennox that we had. I am very pleased with the AC Guys. Thanks!

Very disapointed that AC Guys will promote a product but do not share the the cons of a manufacture. Tech could have shared the negative parts of a AC manufacture much like the share the positive. Again poor customer service!

Our AC unit was freezing up and our technician David did a few things to get the unit going until we could get a replacement. Our unit was 19 years old so I knew we needed a new one.
The two install guys were great, and so were the people who claimed our events.
They were all friendly and answered any questions I had.
Everyone seems very knowledgeable! The install guy Explain to us how to do preventative maintenance.
I am pleased with everyone and the company!
I would definitely recommend them in the future to someone who needs help with their HVAC

Have been using AC Guys for 7 years now and service has always been exceptional. They've been able to accommodate me quickly for service calls and are thorough with regular maintenance. I had to replace one of my units a year or so ago and their price was very fair, they pulled the proper permits, and we had a working AC in short order.

Very nice and professional, came on time and were great at communication. We ended up signing up for their yearly maintenance plan. Recommend!!

Excellent service man!...explained all my concerns, was very thorough with servicing our unit, we will only use A/C guys, as we have for years!!

I take writing these reviews seriously. If I have a bad experience, I want to keep others from having the same but if I have a good one, I want to scream it. This company is fantastic. Their prices are great and I shop around! They really shine in their customer service, repair and installation crews. Our AC quit in the middle of Florida hot. They jumped through hoops getting us someone quick. We knew we were on borrowed time with our old AC so we needed a new unit. Again, price was great. Their installation crew got here quickly. I can't say enough good things about MJ the chief installation tech. He was competent, personable and efficient. Keep him around and working for AC Guys as long as you can. Anyway, thanks to the whole crew at AC Guys.

Excellent service from AC Guys!
David was incredibly professional and friendly, he went above and beyond to get our A/C issue diagnosed and put up with my endless questions throughout. Everything about the visit was great, they couldn’t have been more helpful from the first call. The whole experience was top-notch. We would definitely go to them again. Highly recommend!

A/C maintenance…. Technician was very thorough with my A/C maintenance. Did what no other Tech ever did. Was very courteous and knowledgable. Would highly recommend him to my friends and neighbors.

These guys always do a fantastic job for us. They are very reliable, very friendly and help in anyway they can, even talking you through a problem over the phone. I highly recommend them.

David, Tom, & team were incredibly helpful in installing a brand new unit for our home in Clermont!

After my wife and I lost AC for consecutive days, we were at a loss and contacted AC Guys based on past reviews. By the next day David came out and thoroughly evaluated our system, walking me step by step through his check, he took time to explain and show exactly where the faults were in our ancient unit.

David was incredibly helpful and transparent in discussing pricing with my wife and I. I didnt once get the impression of any unwanted upselling tactics that Ive experienced with other AC companies, and he had a temporary fix put in place to save us from sweating things out until a replacement could be installed.

The following day after deciding to replace our unit Tom and his partner came out to complete installation and were incredibly communicative and efficient.

The unit passed inspection without a hitch and we are very grateful to have been helped so quickly!

Unfortunately cannot recommend this company. We had new ($9k) unit installed in June (10 months ago). We have had nothing but issues with unit. We have had multiple technicians out to home to inspect, repair installation errors (unit installation failed first inspection), replace fan, repair thermostat, etc. 5 service calls within first 8 months is unacceptable. Company is responsive, but clearly quality of work is sub-par and integrity of sales reccomedations is suspect at best. Another evening (November) we had to report yet another issue with cooling and maintaining temperature. That makes 5 issues since June!!

Update: another issue March 25th--not cooling AGAIN! Technician had to top off freon which was low and advised me to call back if it happened again. That made service call # 6. Irony is he commented that he remembered being at our house already for same issue. How sad is it when technicians remember being at your house and the reason?

Now (April 9th) Fan error message (for second time since installation) and not cooling AGAIN!! Fan was replaced already once! Called and was told "we are just the installers" even though this company RECOMMENDED this unit!!! Do they normally recommend faulty equipment? Do they not know how to install it? Do they not know how to service it? The definitely know how to collect money; that is about it! So we are on service call 7 in TEN months!!

Update (July 17) surprise surprise! AC not cooling AGAIN! This is 8 issues in 12 months. Beyond frustrating!!!

Learn from our mistake do not TRUST anything this company says or purchase anything from them. Do not use them for service. I regret it every day that we ever calling them. Now we are stuck with a crap system. And definitely do not trust anything this sales rep says! Any unit that needs 7 service calls in less than a year is crap. I was sarcastically told to contact manufacturer (the one AC Guys sale rep recommended!!). So, clearly that snarky response to my frustration to being hot and out nearly $10,000 shows the business ethics AC Guys has.

Learn from our mistake and don't use them. Now we are out $9800 (and check google reviews because another recent reviewer, Bobby, has a similar situation)

Incredible experience! Randy and Tommy installed an A/C system in my workshop garage, fabricated custom ductwork and did an awesome job. Great guys, every single one of them. I was very pleased with the job and the finished product. I feel like I can trust all of my A/C work to them. What's more they followed through and finished what turned out to be a tough custom installation. Great work, I highly recommend the AC GUYS! Give them a try, you won't be disappointed!

My issue goes all the way back to March 29, when during a maintenance visit the technician who was here failed to flush out the drain line for an A/C that when I called to setup the visit I informed the Service Desk about a drain line running slow. When he arrived, I also told him as a reminder. When he was done and with the two units in the house, I thought it was extremely fast. I asked him if he was able to clear the line, and he said that it was clear. Just a month later, that line backed up and spewed water to the bedroom below it through the ceiling and walls. I contacted the Service Desk on the 9th of May and requested to speak with a manager or a field supervisor about submitting a claim over the damages and was told that was not possible and that they are not responsible for drain line backups. I asked what the purpose of a maintenance contract if one of the responsibilities of the service is to flush that line. I asked to speak with the owner and was told that he entrusted her with these issues and that he was told and he was too busy to address these things. For all the years I have been with A/C GUYS, I have not had a problem like this. She wanted to send out another technician to see if there was an underlying reason for the backup, I didn't see the point, but okayed it. The technician who came in on the 3rd and the technician who came on the 10th both agree that if that line was cleared on the 29th of March there is no way that it would completely clog up in that short a period. Also, the float switch that is supposed to be at a 90⁰ angle was tilted at 45⁰, that float is suppose to prevent water from backing up. This was sabotage whether intentional or not. If A/C Guys will not take responsibility for their technician's gundecking of his duties, I can not recommend them in good conscience and warn anyone from them. I know that I have maintenance that I must perform and do so as instructed. Otherwise, I would not have been able to give them the information about the slow line. Unfortunately, I had just renewed my maintenance contract at that March appointment. Future earnings from this house will not be coming. One other note, the technician who was here today said that the technician who was here on the 3rd should not have glued the pvc near the unit, and that may be an issue down the road. Seems that there are no standards of how to perform services.

Since then, I have exchanged several emails with them, the last email sent from them was on July 29th, it stated;

Good evening,

Sorry for the delay

Your refund check will mail out tomorrow

Thank you

30 days later, nothing.