Reviews of local pros in Estero, Florida

We had Pete come out today. He was absolutely fantastic. Arrived on time and had great communication on what the actual issue was as well as showed us so we could see for ourselves. I’m sure he can’t do that for every situation, however he was very genuine, and in my opinion was very honest and reliable person. If I have trouble with another appliance diamond appliance repair will be my first call.

Julian and partner were awesome . Came out twice and did an amazing jobs very respectable and awesome with my dogs ! Very appreciative of their service!!!

Daniel was my service tech today. He displayed outstanding customer service. He took the time to explain his diagnosis in layman's terms that I could understand. Good employees are an outstanding asset to have and I hope Diamond Appliance Repairs appreciates him!

Pete and Julian just left after repairing my LG washing machine. It was leaking water and they went right to the source. Fortunately, it was a quick fix! Very professional and super nice. Diamond Appliance is now permanently in my contact list.

Helpful and very insightful! Helped me understand my set a lot better while he was fixing the issues. Gave great recommendations on how to take care of the set as well. Quick and efficient :) Thank you Pete!

Dave, the service tech, was great. The girl that handled the phones was very personable as well. The diagnostic fee was a little less than other repair companies around here too, which was nice. Highly recommended!

I scheduled a warranty repair for my Frigidaire cooking range through the official website, which showed a $0 fee at the time. I also called the office twice to confirm the appointment, and at no point was a $125 trip fee mentioned or agreed. The charge was only presented after the technician identified the issue as a power supply problem, not an appliance fault.

The experience with the office staff was disappointing. The manager (possibly named Catherine) was curt on the phone, and I never received the confirmation email promised by Friday evening.

My main concern is the lack of transparency and what I believe to be an unfair and deceptive billing practice. The range is still under warranty, and I was not informed that I could be charged if no defect was found. This should have been clearly communicated. The company should handle such charges with Frigidaire directly, rather than billing the customer if the product is still under warranty.

I stayed polite and courteous throughout, but the office’s defensive responses to critical online reviews suggest a reluctance to accept feedback. I hope the company improves how it handles warranty service and communicates more clearly with customers.

This company is a SCAM. They will claim a part on your appliance is broken, order the part through your warranty, charge the warranty company for it, and then keep the part instead of repairing the appliance. They later return the part, so they steal from the warranty company both ways.

The company will respond to this review and deny these accusations, but the truth always comes out.

Ice maker arm jammed and called Frigidaire for a warranty repair. Diamond is their repair shop and this is the 4th time in 3 years they have replaced a defective ice maker. As usual the job was completed promptly and professionally, this time by Scott. Scott took the time to explain a bit about why this happens so often, and it’s just due to a design change that’s common to all OEMs. It’s a good idea to get the warranty on a refrigerator because it sounds like we are due for more visits for the same issue.

Called Diamond Appliance Repair…they were out in less than 24 hours. Dave H. Introduced himself and promptly went to work on our disabled dryer. Bang, before you knew it, dryer back doing its thing. Dave our serviceman was straight off the hook good. All work no play with Diamond!!

I had a problem with a brand new LG dryer that both Lowe’s and LG swore was my fault. Anthony came out to take a look. He was early, communicative, polite, well-dressed, and quick! I didn’t realize he had removed the drum from the dryer until he was already putting it back together.

Anthony showed me what the problem was, fixed it properly, and wrote up the paperwork so that LG and Lowe’s could figure out the rest without hassling me.

Before the service call, the ladies in scheduling were also polite and communicative. I loved that people answered the phone, verified everything, and did exactly what they said they would do. I’m learning that’s a rarity around Lehigh Acres!

I really appreciated my experience with Diamond Appliance and will be using them in the future….but hopefully not the near future. ;)

Wow — what an amazing experience! 🎉 This company is the real deal — super professional, incredibly knowledgeable, and their customer service is top-notch!

Huge shoutout to Pete and Julian, my awesome technicians! 🙌 They were not only friendly and honest, but also refreshingly straightforward. No pushy sales tactics, just real solutions and clear options. That kind of integrity is hard to find!

I’m beyond impressed and will definitely be using this company for all my appliance needs from now on. Highly recommend! 💯🛠️✨

My four year old LG refrigerator stopped cooling due to a faulty compressor. I called LG because the warranty was still in effect. LG dispatched Diamond Appliance Repair. The office contacted me immediately and scheduled one of their techs to come and confirm the compressor was faulty and it was. Parts were ordered and Pete, their technician, completed the repair. He was friendly and professional. The office staff communicated well and their were friendly and professional as well. I would recommend this company.

After hurricane in I've had a bevy of really bad contractors and repair people but this company shines above the stars. From the moment you call to the moment a tech arrives, you just know you're in good hands kudos to Anthony and Scott for their amazing ability to be neat thorough tidy and extremely efficient. I recommend this company to anyone who needs repair work on any of their appliances. I also want to thank the office staff who made filing all the reports to the manufacturer beyond simple thank you all.

Called them to service a couple of my appliances and they were very friendly and knowledgeable about the issues I was having.. was able to get an appointment very quickly .. Thank you guys you were amazing and I'll be using you again and telling my friends and family

I had a great experience with Diamond Appliance from first contacting them who was referred to me by Lg. I explained the issues I was having with my ice maker and the scheduled a tech to come out and replace it. Not only did I get Pete D, I got his apprentice also. (Sorry forgot his name) But he replaced the ice maker with little instruction from Pete and then ran an operational test. After a short conversation about my other Lg appliances. Pete patiently walked me some simple things I can do to keep things running smoothly. Thank You Diamond Appliance!! I will recommend your company to everyone needing help with their appliances.

I had a service tech from a different company twice to resolve the problem but he could not. I was prepared to return the fridge and get my money back or replace it. Pete D. from Diamond Appliance Repair nailed it within 60 seconds...give him a promotion and a raise. He should be running the place...

Anthony repaired our dishwasher for us. He was very nice and very professional. We felt confidence in his ability to fix the dishwasher and comfortable with him in our home.

Dan came to our house as our ice maker quit working in our Samsung refrigerator. Dan was very pleasant to work with and was able to quickly diagnose the issue. The part was ordered and he came back two days later to install the part. This is the second time we have used Diamond Appliance Repair and we have been happy with their service both times.

Staci from Diamond Appliance is always a pleasure to speak with. She does a great job keeping me informed and updated. Truly appreciate her help

Called when my dryer was making loud noises. Diamond sent Dave H for our repair. Repair was scheduled for a first call 8-10 a.m. Dave arrived on time and completed the repair within a hr of arriving leaving me plenty of time to bring the kids to school and for me to get to work. Fast, efficient and fairly priced. I highly recommended Diamond appliance repair