Reviews of local pros in Fernandina Beach, Florida

Thank you Jake from Mason Air Conditioning & Heating, you gave my wife outstanding service and fixed the issue. As a Test Adjust and Balance agency I deal with numerous companies and appreciate one as honest and reliable as you were. Thanks again, Kerry and Debi Reardon.

At 2pm On a 90 degree Wednesday my AC failed. I called 5 companies big and small and asked please can you send someone out today.
3 said , sorry maybe tomorrow morning or afternoon.
2 said “Will” try today
MaSons called an hour later, came by, diagnosed the problem ( burnt motor and capacitor) and the parts needed. To save time they asked if I could pick up the parts in Jaxs instead of waiting for delivery. By 2pm Thursday my AC was running again. Thank you Mike and Stephanie great job.

I have used Mason's for the last 3 years. The techs are always friendly and knowledgeable. The last two times I needed service, the issues were small and they only performed the work that was needed. They have never tried to sell me more service than what was needed.

We needed a rush job with a real estate closing. They came out quickly and took care of the problem right away! We were informed about what to expect in the future with the unit and what the options were. We will continue to use them as they have always shown us what the problem is and what needs to be done, without the pressure sales. A+ Professional, respectful, educated, fast and honest!

This company is dishonest and unprofessional! They installed a an AC unit that was totally different from what we agreed on. I showed them a quote from a competitor which showed the make, model and price and said if they would match it and could do it right away, the job was theirs. They installed a Comfortmaker unit instead of the Carrier I asked for. I was not aware of it until it was already installed! I made them aware I was not happy and they said they would get back to me. They never did. I sent an email about my complaint and they never replied. The unit they installed is a cheaper system the quote I gave them but they were still charging me the price of the other. I sent them a letter and a check for partial payment. That same day I received a text message when I arrived home from work that they were in the process of removing the system. I walked outside to find it already gone! No phone call, message or email beforehand!

I had a serious problem with the AC handler in our condo. The floor underneath the unit had serious water damage from the drip pan and needed repairing in order to fix the problem.
Sean, from Mason's, came by, diagnosed the problem, and set up a time to remove the unit. He waited until the floor was repaired and leveled, then came back and reinstalled the air handler. He was friendly, knowledgeable, and really put my mind to rest. He also put the unit back in, better than before. What a wonderful experience during a stressful time. Always smiling, SEAN gets an A+ In my book!!!!!

Mason's has always come through for us with our heating and AC needs! While I was away for a long weekend, Sean Smith replaced our faulty outside unit, and I came in to a cool house with both AC units set to a perfect temperature setting! All of the folks at Mason's have excelled at being caring and capable! We are so grateful to have them keeping our home comfortable!

Unbelievable prompt and courteous service. AC went out on a steamy weekend and I was expecting a big "emergency response" expense. Instead, what I got was some guidance from Dave Mason on what to look for as the cause of the problem. I did what he told me to do (clogged drain pipe) and the fix was easy. He did not need to come by, I fixed it myself, following his directions. I tried to pay him for the ""advice call" but he rebuffed me and told me to call again when I had something more serious. Great guy, who knows how to keep his customers very happy. Jim Klauder

We absolutely would hire this company for home or business! We had 2 units installed in our business and it cut our electric bill in half! Great communication, service and attention to detail. If you want the best company in town, hire Mason's Air Conditioning and Heat!! Best people in the business!

I called Mason A/C when our AC had stopped working and they were at our home to fix it within the hour! They had it up and running quickly and we were super impressed with their responsiveness and quality of service. They even called back later that day to make sure everything was still up and running. Highly recommend.

We have used Mason's at our large dental office in Fernandina Beach previously and were happy with their service. I recently called them for an issue with my new home's A/C and David was able not only diagnose the problem but to help me over the phone to fix the problem myself very quickly. I will continue to use them at our business and home in the future. Needless to say it can be difficult to find a trustworthy and competent A/C repair company but they have earned our business!!

Not happy with David Mason's A.C. I purchased a new Central 5 ton AC unit from David Mason. DavidMason Installation did not pass inspection by the county. I live in Fernandina Beach Florida. Inspector's name was Stan. He said that David Mason used the wrong quality materials that would be destroyed by outside elements. David Mason not only held a gun to my head, by saying he would only repair the job to pass inspection, if I paid him an additional $400.00 dollars! To top it off, I also had to pay for the inspection fee.

The Installation passed inspection, after David Mason begrudgingly did the repairs and paid him additional $400.00, though it was his fault and his hired men that did the Installation. My total cost was close to $5000.00

And I was left with a new AC unit that vibrates into my home and one bedroom can not be used, because vibrating too loud!

David Mason, never repaired the vibration as of today, months after Installation. He also refused to return my $400.00 overcharge, that is the same as stealing! I will have to take him to court. Once Mason, gets your monies he is done with you, if he has to do a repair that costs him money, though I have a one year free parts and labor.

We

had been without air conditioning for 3 weeks another contractor had diagnosed and said he would be back. Although he was over booked he came to the rescue and fixed our unit in approximately 1 hour. Super great guy, very professional, precise, and an all around great person. Even taught me a few things thank you david Mason it was a pleasure.

It is very challenging to find fantastic customer service coupled with quality products and professionalism... Mason's A/C & Heat is just that.  The service starts at the top.  David Mason is one of the few service professionals that does exactly what he says he will do!  We have been working with David Mason and his team during a new construction project.  They had to start from scratch with new duct work all the way to the furnace and condenser installation.  I highly recommend these guys!  If you want quality work and amazing customer service from a team of genuinely nice folks, don't look any further!

Mason's replaced the aging ac system in our local art education building. The install was done on the last day of our summer art camp for kids. The technicians were very courteous and respectful of our students and teachers and did a great job on a tough install. Highly recommend this company.

On one of the hottest days of the year here in Fernandina Beach, my A/C stopped working at 5 pm on a Tuesday afternoon. I called Mason and hoped for a miracle thinking they would be overwhelmed with emergencies like mine. Mason installed the HVAC system several years ago and has been servicing the unit ever since.

I got the after-hours answering service, never a good sign with most companies I have dealt with in the past. Much to my surprise, I got a return call within 10 minutes. The tech was here a short time later and had the HVAC running again with a loaner fan assembly in no time.

Needless to say, I appreciated the incredibly prompt service and can’t say enough good things about Mason.

I have used Mason’s AC for several years now and only had the best service ever. Three years ago I called Mason’s for a quote on the AC unit, David worked with me to give me a great price. He installed a great product and services the unit for me. I just bought another place in April, I called Mason’s again to check the unit and to make sure I was good to go. David went that day and gave me an excellent service. His prices are reasonable and he is quick to respond. The staff is great also, when you call the office, Tammy, will help you and make the schedule work for the service calls. This is a great company and good people! I will continue to use Mason’s AC.

Well some plus's and minuses , came out ( $140.00 service fee ) Wolf was the tech, seemed very knowledgeable and 12 years on the job thought I was in good hands. Took 5 days for the parts , plus over a weekend that livable even though house avg. 88 degrees over the 5 days. Well the man came out a young guy who seemed relatively new, I ask the questions ( at 80 I know about what to ask ) and some of the answers seem sketchy, ask about the warranty and totally wrong answer, he finished the work ( does work fine after 1st day ) and talked about payment , very fast and undecided on how to explain it . Well we ended by me butting in to stop the jibber jabber and wrote the check. I payed over 2 grand for what I found out would have been about 450 less through 3 other AC company's , lessen learned ,
now for the good. The AC is working, I had some unanswered questions , and to the rescue comes CASEY knowledgeable and called back each time she said she would, without her Mason's business would take a hit, I was in business almost 50 years and wished I would of had a Casey ! So tech did seemed adequate , we'll see, office tremendous, pricing verified high, but they are still a 4. Hope this helps.

The BEST!! These guys took a call on Saturday morning at 8:00AM, and my A/C was fixed by 12:30PM the same day! When I called back in the afternoon and spoke to the Owner because my house wasn't cooling fast enough, he said it might take a few hours. I agreed and hung up. Within 2 hours and without asking, a tech was back at my house to make sure my house was cooling well! Greatest service!

Had to call them for the same issue within a span of just a few weeks. I gave them the benefit of the doubt. When the issue happened yet again, I decided to call another company. Mason's techs were nice and all, but they should have done an inspection of the unit rather than only spending 10-15 minutes on site and charging for 1 full hour of work each time. They could've at least cleaned the coils and inspected the unit for that price.

Marcus and his team from Snyder heat and air did an awesome job with the maintenance of my AC unit and duct cleaning! I would definitely call on them again