HVAC reviews in Fort Myers, Florida

Over 2 weeks, there were 4 different techs that came to the house, Isaac, Seth, Anthony, and Austin. Each one of them were very courteous and took the time to explain what was going on with my system. Because I have a home warranty, they had to diagnose the problem (which took two visits in order to find a very small leak using UV dye), wait for approval from the warranty company for the repair, then actually repair it. Everything with Integrity went smoothly once they received approval from the warranty company (that's another story for a different review, incuding not covering the cost of refrigerant, which ain't cheap 🙄). I'm very satisfied with the repairs and with Integrity in general.

Eric has been with the company for many years. The last time he serviced my air conditioning was about three years ago, and he still remembered me. He clearly explained what he did during that previous visit, and just like before, he quickly diagnosed the issue this time and had it fixed within minutes. I’m incredibly grateful—especially with this Florida heat!

My entire experience with Integrity Air was exceptional! Everyone from Seth, the tech and Courtney, in the front office, and Justin and Yandro, who installed my new unit, was just the best. They addressed any concerns I had quickly and thoroughly, and their communication throughout the whole process was excellent. I would definitely use them again and would recommend them to anyone!

Eric did a great job. Taught me a few things about my air conditioner to help me improve it's efficiency. Showed up on time, very pleasant, had parts to fix system. Very good experience for us. Definitely recommend their company.

Was dispatched to Integrity through my home warranty. They were able to fit me in same day which was great. The lady who answered phone was nice and polite. Chloe arrived and she was a delight. Really nice, polite and personable. She said you will have heat tonight I promise you that. She fixed my issue with no problems. If I have to use them again I would specifically ask for her. No issues at all with them.

Integrity Air Conditioning Service Inc. was assigned to diagnose a cooling issue and a thermostat connection problem. Aurthur arrived on time and was extremely knowledgeable, providing an educational service that exceeded my expectations. He had my system up and running and saved me from purchasing a new thermostat, which was a great relief. Aurthur, you are an excellent service technician, and I will keep your information on hand.

Thank you, Integrity and A.H.S., for ensuring this customer stays cool during the hot summer days. I’m a very satisfied customer.

Darnell Johnson, USN, Chief Ret

There is absolutely nothing integrous about this company. They were dispatched by our home warranty provider to assess our unit after it stopped working. The technician showed us a photo of a dead lizard/gecko on the defrost control board and explained that it had been electrocuted, causing the board to short out. He casually noted that the coils were dirty but emphasized three times that the gecko was the reason the unit had failed.

We were told that, since the issue was a “natural occurrence,” the repair likely wouldn’t be covered under our warranty—and that Integrity would be happy to provide us with a quote for the work. When I followed up with our home warranty provider, I was told that Integrity had never mentioned the gecko in their report. Instead, they claimed the issue was due to dirt and mold on the coils.

As Integrity predicted, the warranty company denied the claim. However, our contact there suggested we clean the coils and request a second opinion. So, my husband cleaned the coils using an $8 can of coil cleaner from Lowe’s. He also removed the dead gecko—yes, Integrity left it there on the board. After that, he flipped the breaker, and the unit started right up. It’s been running better than ever since.

That was on a Friday.

By Monday, Integrity emailed us a quote for $2,103 to replace the defrost control board, the evaporator coil in the air handler, and add 2 lbs of refrigerant. Shame on you, Integrity. Completely dishonest and absolutely no integrity to speak of.

I was so worried when I came home to water leaking behind cabinets in my kitchen. Seth and his assistant Israel came right out found the problem was with my drip guard on my pan and I had a clogged drain line. They quickly got to work and made the necessary repairs and the water has stopped and I’m cooling better than ever before! I highly recommended Integrity Air Conditioning for all your a/c needs. They have wonderful smart and polite people all the way round from the very beginning at the office speaking to Lynn & Kieth to the end with Seth and Israel. My a/c is getting old I will definitely call them to install my new system! Thank you integrity!

Chris came out this morning to evaluate and repair my air conditioner. He spent a good while determining the exact cause of the problem and then reported to me his findings. It seems the part that is necessary for the repair must be ordered due to the age of the system, however, this is the first time that anyone has shown me the exact part needing replacement and where it is located on the system. He also showed me the sound it makes when it cycles on and off, which is the explanation I've been wanting. I couldn't be happier, though Chris could not fix the problem today, I have every confidence that he will get it fixed as soon as the part comes in.

AVOID! AVOID. A poor experience with Integrity Air. Not honest or ethical. After 8 days I still don’t have a diagnosis for my system, 2 visits later. They told me they isolated and tested the line set, yet another company today showed me they never cut any of the lines. Impossible for them to have isolated or tested the lines. They told me they had no access to the air handler, yet another company showed us there was easy access by removing a grate. Lastly, they told me the system wouldn’t hold pressure. Another company showed me the pressure gauge as they added nitrogen holding steady. I’m not sure if the company is incompetent or intentionally avoiding work. Either way, they let a family suffer for over a week in the heat while they didn’t do their job. Cruel. They also didn’t return any voicemails or answer the phone 95% of the time during their business hours. Also, not how a professional company is run. I’m sorry to say prepare for the worst if you encounter this company.

Khloe(so) and Anthony are the best; they are precise, efficient, professional, and very friendly. They thoroughly checked and repaired my A/C as well as explained the issue concisely. It was a pleasure meeting them and I hope you guys realize their value to your company. Thank you.

Without air for 3weeks. When can to do thr repair they didn't have all the correct parts for service even though the parts had been ordered. So they had to make another appointment to come back out The next day I noticed the room adjourned the ac closet water was leaking and the carpet was soaked. Spent two days suction up water. Not how t wanted to spend my weekend.

Absolutely the worst! Since May it has gone out 4 times and my unit is less than 5years old. The send a young kid who doesn’t know anything. They were supposed to be here July 17. I had to call only to be told they ordered the wrong part! Told me they would have in 2 to 5 , well it was 8 days before they came They sent the young kid again! I paid $572 for Freon when he got here. Have no ideal what he did but he left and 10 minutes later it was out again I called again and asked not to send the kid but they pushed him on me again! It only worked Saturday and Sunday but it only would cool down to the low 80’s. And it’s out again!!!!
I am a 72 year old widow recovering from two recent surgeries and not mobile. After this post I am going to BBB.
THEY HAVE NO INTEGRITY!

Kelsi is the office manager, and she is amazing all of their staff Matt Rich, and Seth did great work for me. I highly recommend them.

Thank you Integrity Air and Special Thanks to Cortney for being there for Me in having our New A/C installed in our home. From Start to finished the Installation was done Very Professionally. You looking for a company to Install your next A/C call Integrity Air and Ask for Cortney in Costomer Service!!

extremely disappointed with this company we didn’t have a choice but to use them due to having our AC being insured this is the company they used, the person who came out to fix the AC on thursday informed me that they would put in the order request right away after leaving my home because i asked how long the order would take, he said to call the third party who insured us in a couple of hours to make sure they approve the order we call same day no order we gave grace and waited and now monday we call because we got no update and they informed us the technician still did not place the order they have no order to approve because they did not place the order, we have now been 2 weeks without AC we have 2 young toddlers and 5 kids total kids under 10, this is disgusting i highly suggest you look elsewhere for a company that keeps their word, integrity and professionalism because the lack of care and laziness on their part is horrendous. Hopefully is save people some time and find a company that cares.

Michael was our tech. Very personable, professional and took the time to explain processes involved. He did us a great job.

I was initially hesitant due to some negative reviews, as Integrity Air Conditioning Services was assigned through my warranty. However, my experience with Eric completely put me at ease. He was professional, courteous, and communicative from the start, calling ahead to let me know he was on his way. Eric provided valuable tips to keep my AC running smoothly and clearly explained that a part needed to be ordered for a full repair. Despite the wait for the part, I was thoroughly impressed with Eric’s excellent communication and helpful advice. I’d highly recommend him for his professionalism and customer care! Will update this review once my AC gets repaired!

DO NOT USE THIS COMPANY. we got a referral for this company, knowing they went to our church, being honest people. That was not the case. Our house was not calculated properly for the right size unit. We have vaulted ceilings and we should’ve had a unit one size up from what was installed. I’ve had four AC companies come out within the past year and tell me the same thing. I now have a seal that was done improperly when it was installed accruing, mildew, and mold all around the unit. And I have had it looked at by other AC techs stating that this was not put in properly. This company will not do anything to rectify what is right. Multiple times last summer My AC would just shut off completely, and I was told that I cussed out the owners wife on the phone when my father was standing next to me and I was voicing my concerns about my unit completely shutting off in the middle of the summer heat. It was a weekend and I had family visiting and I said this is completely inappropriate and she told me to deal with it. I’m absolutely utterly disgusted that these people would call themselves Christians…. Integrity.? They made plenty of money off my unit by putting it in and just walked away without solving there mistake. Not one person entered my house before this unit was installed took proper measurements and talk to me about the size of the unit. This is an absolute joke. It has cost me money from the second they put it in my house and I cannot get it cooler than 77 degrees in warmer weather. Save yourself a massive headache and pure disappointment and just stay away from this company.

Phone rep is rude and not easy to talk to. No one takes accountability for anything they do wrong . The last service at my home my uv lights were damaged and never brought up to me that it was when unit was worked on. Asking for this company to cover for the damages they done is impossible. Just a heads up people stay far from this company beware of the poor service and quality workmanship and integrity of the staff and recalls after recall to get a job done beware!

I highly recommend Integrity Air Conditioning. I had another company install a mini split in my master bedroom that was absolute garbage and nothing but problems from day one. Integrity came out and installed a new Samsung mini split with a 12 year parts warranty and I couldn’t be happier. The install team was amazing, the communication was perfect and the turnaround time was super fast. I will be using integrity for all my ac needs moving forward. Thank you!