Appliance Repair reviews in Hialeah, Florida

I recently had a very disappointing experience with Sears’ repair service for my washer. After being charged for both the part and labor, the machine continued to have the same problem. A second technician was sent to diagnose the issue and informed me that there was a different problem, which would cost more to fix than purchasing a new washer and that the previous technician misdiagnosed the washer. When I contacted customer service to request a refund, I was told that I could only get a refund for the part if I returned it. However, they refused to send a technician to remove the part. This is unacceptable, as I paid for labor and a part that did not resolve the issue due to an incorrect diagnosis by the Sears technician. I’ve also send multiple emails without response. I am extremely frustrated with the poor service and lack of accountability. I am willing to pay for the service visit, but I believe I deserve a full refund for the labor and the part, as they were ineffective and did not solve the problem. I would not recommend Sears for appliance repairs based on this experience.

Moses was my tech, he arrived on time, was able to fix my washer within an hour. Even stayed to make sure that it was working properly. He was also able to communicate clearly with myself and my caregiver. Very respectful.

I do not recommend the service. They are very expensive for example a belt for a clothing washer they charged $80 when the cost was eight dollars in Amazon. The labor is extremely expensive to replace the belt. It would’ve cost me $404 where I had all of this done with another provider for $185. I was told by sears that I would not be charged a second time if I wanted to have the repair done however, when I set up the appointment, they stated that they would charge me. I do not trust him and have the work done by another provider.

The technicians are always professional and helpful. Now with that said absolutely everything else about my experience with Sears home service is TERRIBLE! They have this AWFUL! A.I. that is INFURIATING! I was forced to reschedule TWICE due to MISSED VISITS....NO CALL...NO SHOW.!! I know it's the crappy computer system they use. The humans that work for them have their hands tied and aren't able to help. So no point getting upset with them they aren't stupid the company they work for is!!

He was on time, attentive and respectfully of customers space. Could have shared a little more details of what repairs were completed. Example: I replaced the burnt out blower motor but also did a quick check of the unit to ensure proper working conditions.

This AI assistant where if you have an issue that you cannot speak to anybody is crazy. The tech did come and in 5 minutes gave me and estimate of $529.00 , but I received a texed Quote of $329.00. When I confronted him with it, he said that it is all done through their Azi and he had nothing to do with it. I declined the repair and paid the call of $139.00. The worst is that there is no phone number that I can call to speak to anybody.

My machine costed $1,200.00 and they are charging me $529.00 to fix a door latch problem??? This is theft in disguise. I use to love Sears, now I do not recomend them. #NOTRUST. #VERYSADCUSTONERSTILL
WITH PROBLEM

The technician was very professional and very experienced but as is the usual for service appointments the arrival time was after 1-5 pm window stated by the person arranging the appointment. At the time I scheduled the service I was told the cost for diagnosing the problem and that there would be additional cost for labor and parts if necessary. If service was agreed to the diagnostic cost would go towards the overall cost. I am still not clear how the amount I was charged was calculated and it was more than I had anticipated since no parts were required.
Overall a good experience and I was able to get an appointment on the same day I called.

Our service technician was very efficient! He was on time and the work was done fast and accurate. He was very professional all the time and explained accurately everything before and after the job was done. We’re very pleased with the work!

My technician Marvin, he was extremely professional and resilient, he did not give up and fixed my appliance when 2 other people gave up. He is amazing, two thumbs up to him! Thank you 🙏🏻

Ahmed has serviced our drier previously. He is a seasoned veteran who diagnosed our drier’s problem in seconds and then went on to resolve it successfully. Sears/Transformco can use many more experienced professionals like Ahmed.

Please note: if the maintenance person, a few days earlier, had diagnosed and resolved the problem as Ahmed did, Sears/Transformco would have saved some unnecessarily replicated fees and we would have saved some precious time.

Muy buenis productos como nuevos,precios exelentes y la mejor atencion.

Muy contenta con los servicios, rápida atención y los appliances muy eficaces.

Calidad y excelente profesionalismo súper perfeccionista en la Atención ..manipulación he INSTALACIÓN de los equipos .. recomendados 💯%

Muy buenos precios , garantía y excelente trato. Siempre que quiero renovar mis equipos compro allí .

Didn't have what I needed

Great prices on used appliances

Nice staff and good prices

Great price , quality and customer service

I am very happy with their services. I definitely recommend them.

Good prices in used and new appliances and great service

I just bought my new house and found all my appliances just here, the best price pluss excellent equipments. thank you for all your help.