Appliance Repair reviews in Jacksonville, Florida

my dryer needed to be fixed it was making a terrible noise, it turned out I needed a new dryer and didn't have to pay a fortune to find that out! they were very helpful, resourceful and professional! Definitely recommend this company!

While the gentlemen that serviced my appliance was very nice, I m not sure he understood what the problem was. There’s still no ice coming out.

Kosta G (tech) Had extremely Poor communication and customer service skills. He came to repair the refrigerator. When he was done, he notified me that he has sent out the quote for me to approve for him to order the parts and to complete the job. I asked what was wrong with it to begin with so I can get an understanding and an explanation of what was wrong with my refrigerator. Is seemed to annoy him very much I asked him, as he refused to answer any of my questions in regards to the issue of my refrigerator. He suggested I take a look at the quote for me to read to get an understanding as opposed to him to explain to me. As if standing there in front of me to give me a verbal explanation was too much for him. I simply want clarity and I asked him to please give me a briefing and he advised me that if I wanted to be the one to fix it then I should be the one to fix it if I want him to fix it, then allow him to do his job to fix it. I couldn’t understand how me getting a briefing/explanation of what was wrong with my refrigerator interfering with him completing a job he couldn’t complete because he had to order the parts to begin with. It really sounded like he was just having a bad day and attitude. He was completely unprofessional. I have never dealt with other vendors coming to our site with such poor attitude. Attitude is something you cannot teach people. unfortunately this is the guy that they have representing your company out on the field. As I called the office to explain his unprofessionalism, he found the need to take Multiple pictures of me without my consent for whatever reason that was unexplained. I highly advise never to Have this technician service anyone’s appliances. He really made us feel like he just wanted my money. I feel like he did not care about anything. I truly cannot make this up. I’m still incomplete shock on the experience I had coming From this technician. And I am hoping that this company contact me back in regards to what he plans on doing with the pictures he took without my consent. I truly hope no one else experiences what we experienced By this man. He should not be dealing with the public

The walk-in cooler in our bakery wasn’t staying cold enough. They came out quickly, found a compressor issue, and fixed it the same day. Super efficient and polite—exactly what you hope for.

I called on Saturday 7/27 regarding my washing machine being off balanced. The lady that took my call got my information and let me know a repair man could come by later in the afternoon, so I scheduled it.

The repair man showed within the time limit provide and was very nice. Professional and respectful of our property. He explained what needed to be done, provided the invoice and did not pressure me to agree.

Took him about 15 min to replace new shocks. Cleaned up after himself and took the old shocks to our recycling can.

Would highly recommend this company for your appliances repairs.

The service was great, next day after call came out fixed icemaker and price was reasonable. Will use again

Andy is a very good technician. He went out of his way to make things right!

The selection was really good. The owner himself helped my daughter and I pick a nice washer/dryer set. I believe the price was fair and delivery was fair. They will also set everything up.
I will definitely update if I feel there was any issues with the purchase. Will go back if something else is needed. Definitely recommend...

Warning: This company uses deceptive and unethical practices.

Yesterday, a technician named Vitaliy came to our home to diagnose our oven. We were told he would provide an estimate before any work began. Instead, without our approval, he went ahead and completed the repair. Only afterward did he tell us the cost—over $300—and asked for a signature approval of the estimate.

This is the first time I’ve encountered a company that performs work without prior consent and then demands payment. When I tried to give feedback through their link (which didn’t work), I sent a message instead. Their response by the OWNER Alansy L. was extremely rude and dismissive, stating that “it is irrelevant at what point the estimate was signed,” ignoring the fact that it was signed after the repair was done.

If you value honesty, transparency, and respectful customer service, stay far away from this company.

Around 12:30 today the repairman texted me and indicated he would be meeting me at my father's house at 3. I rushed at work to make sure I would be on time. He didn't arrive until close to 5:30 and was quite difficult to deal with. I felt as though he was talking down to me including talking past me to my father when he wasn't even the one asking the repairman the questions.
The price for repair is outrageous for what needs to be replaced. Close to $400 for a timer switch

Repairman was very professional, thorough and explained what was wrong and the most efficient repair. He also cleaned up afterward.

Very good experience, called Monday evening and set an appointment for the next afternoon. Constantine was professional and experienced, had our LG washer fixed in about an hour. Would definitely recommend.

The Walk in cooler in my restaurant is broken. I called Alansy LLC. The technicians arrived very quickly and carried out diagnostics. All technicians are professionals. My LARKIN refrigerator was repaired. I recommend this company to all restaurant and store owners. Everything is just great.

Called to get an estimate on a hood install as they claim they install commercial hoods online with upfront pricing. Was told they don't work on warranty equipment.

I Said I don't think you understand I want to get an estimate for getting a new hood installed in a restaurant. She kept saying there was a diagnosis fee of 150.00 to set up appt. I Said again, I would like an estimate, says upfront pricing on your website, but you want me to pay 150.00 to get a diagnosis for a new install. She said yes ma'am.

No one charges a diagnosis fee for any brand new install. I have gotten a new AC, and many estimates before for new equipment installations, never charged for the estimate. If they were fixing an item yes, I have been charged, but not for a new equipment install. Doesn't make much sense. Guess they don't need the business. Just wanted to get an estimate for new hood, but not paying 150.00 to diagnose the cost of a brand new install.

LG appliances are difficult to fix unless you have an engineering degree. Fortunately, Alansy sent an excellent technician to replace my broken water drain pump. Vlad was excellent. Brought the part back the next day and had it running again. Very friendly and professional! He deserves six stars!

Contacted ALANSY LLC to repair our walk-in freezer and walk-in cooler. The technicians in this company are real PROFESSIONALS. They quickly identified the problem and carried out the repairs the next day. Our restaurant did not suffer any losses related to food spoilage. I recommend everyone to turn to this company for help. Great job. Thank you.

Was extremely professional, expert mechanical skills. I will definitely use this company again.

I would like to highly recommend Alansy LLC! We purchased a refurbished Kenmore fridge, washer, and dryer, along with delivery and installation, for under $1,000.
They work wonderfully and have a warranty included. Alex was very helpful and knowledgeable with a kind disposition, and answered any questions we had. He even took off the delivery fee as a discount! Jeff and Chris went above and beyond with delivery and installation. They were incredibly careful with moving the products, had all of the tools they needed, cleaned up after themselves, and even assisted us with putting back a heavy door we had to remove for installation. They also assisted us with cleaning the fridge lines and installed a replacement valve for the back of the fridge. Though they ran into a few snags (small doorways, big appliances), they handled these issues with ease. They even hauled away an old minifridge for us! The movers were very cordial and knowledgeable. I will be sending my friends your way, and will most likely return when my next appliance inevitably breaks. Thanks for all you do!

We have a cold plunge tub from Australia and Andy from Alansy is a genius. Figured out the proper parts and was very professional. We’re up and running again and so happy. 100% recommend Alansy for service!

We’ve used this company multiple times now for everything from a broken walk-in door hinge to replacing evaporator fans. Every time, they’re quick, courteous, and get the job done right. Definitely our go-to for commercial refrigeration needs.

The Alansy tech that came out (30 min past the end of the window I was given) said you can’t buy Bosch dishwasher parts and Bosch is terrible. Then told me that the heat pump needed to be replaced. The quote they sent charged me was twice the cost of the part that I could order on the Bosch web site I got a second tech from another company who informed me they the dishwasher got stuck in demo mode and that is why it was not working. I called Alansy to ask for my diagnostic fee back as they were wrong about the issue and was told a manager would call me back. I have received no call. You have MANY options for appliance repair. I suggest using one those other options.