Appliance Repair reviews in Jacksonville, Florida

Our out of warranty dryer had a slight burning smell so I called LG and they recommended this company. Tech came out next day, ran a test, reattached a plastic barrier that had been removed and found no other problem. Appreciate the fast, courteous service!

I was having an issue getting my large screen TV fixed as no one wanted to come out to Starke. But when I called and spoke to Dwayne he stated even though I am not in their service area he would be happy to come out. Today he came out and spent about 30 minutes checking my tv to find the issue and then repairing it. Dwayne was really courteous and helpful and I really appreciate him and Consumer Electronics for coming out so far.

Recently, my LG OLED had an issue where the screen displayed some black lines to one side of it before ultimately refusing to power on at all.

I was under warranty and initially contacted Costco who made the arrangements for me to have it serviced.

The process was smooth the whole way through, and a couple of days after my initial report of the issue I received a call from Mindy with Consumer Electronics and Appliance Services. She was very helpful and quickly sussed out the issue I was having. She placed an order for a replacement OLED module and I received a text with tracking information for the shipment shortly thereafter.

Once I saw that the piece had arrived, I contacted Mindy again who was able to set up an installation appointment the following day. Very quick, very efficient.

The following morning their service technician, Dwayne, was at my home well within the window of time I was told to expect. Mindy had advised me how I should have the television set up to make the process easy for him and he was quickly able to go about his work and have the faulty module replaced.

All in all, it was a very quick affair and the problem was resolved in under 30 mins. Dwayne gave me some tips about general upkeep (running pixel refresh, etc) and was on his way.

I wanted to make sure to give a firsthand account of the experience with this company because I couldn't have asked for a smoother process the entire way through. My kids were watching Mickey Mouse Club within 20 minutes of Dwayne taking off and everything works like it did before.

Highly recommend. They may also be the only (or one of the only) businesses in Jacksonville that deal in OLED repair, FYI.

Excellent customer service and follow through. Helped us with our LG TV even though we are a good way out of their service area. Mobile tech was friendly and knowledgeable. Also he made best friends with our dog. Highly recommend!

LG gave me the name of 3 companies in Jax that could help with the washer, Consumers Electronics and Appliance Service was the only one that called back. Such great service in a time when it is hard to come by! Mindy at the office was great with everything and Dwayne diagnosed the problem and got it fixed as soon as the sensor came in. A true pleasure to work with! If they can fix it for you, let them! They were great and I'd use them again, no question!

This is a great Company! Mindy facilitated the repair to my stove and Dwayne got it repaired quickly. Great people!

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I’m very pleased with the service I received. Mindy was helpful and ordered parts and scheduled my service in a timely manner. She followed up with the arrival time of the repairman. Dwayne replaced the drain pump in my washing machine and I couldn’t be happier. He was very nice and knowledgeable, answered all my questions. I will definitely use them in the future for my repair needs.

Great company! Fast service. Dwayne was great to work with. Very knowledgeable and super friendly. Help us fix our tv under warranty. Highly recommend this place

For better or worse another's experience may vary ...I brought my television in after a storm. Wife says she heard something pop while it was off and it didn't turn on. It did have power but wouldn't turn on. LG55B6P. Sidenote: this is the 2nd LG that's had this type of issue after 2-4 years of ownership. Called CE and spoke with Mindy who was very friendly. They did an intake and I dropped it off. Tip: don't forget to bring the remote, I had slight trouble reprogramming mine when I got it back. They were busy at the time of drop off so it took 3-4 weeks total for the repair. $300-400. 90 day warranty. Hopefully the fix is permanent and it buys me another few years. I would return but hoping it's not necessary. Picture taken at pickup after repair.

We've called Consumer Electronics a few times and all of our experiences have been positive. Each time the process has been positive from start to finish--great communication, timeliness in scheduling, and excellent service.

Called these guys and right away they were able to help. Did a great job, would highly recommend!

Winston came by and was able to diagnose my samsung refrigerator. He was able to get the part and fix it the same day. He explained everything he was doing and had very fair pricing for the work he did. 100% would recommend.

Very Unprofessional. My refrigerator was down for four days and after communicating back and for via text message the gentleman could not tell me when he was coming to fix it. He said Monday, that turn to Tuesday and on Tuesday he said possibly Wednesday. It had already been 5 days without a refrigerator. Don't accept a job if you are too busy, you could have saved me time to find another technician. When I finally said I was getting another technician, there was no remorse for his unprofessional demeanor.

Great professional and down to earth guy. Who talk to you like a friend even though he's there to do a job. Gave me tips on my appliance which some repairmen just want to be paid. I'll recommend Winston to anyone who is need of his skills.

Unprofessional and not knowledgeable on their work and just general appliance repair practice! I was given one rate to repair my refrigerator and then was told another rate because the initial evaluation was incorrect. The price keeps going up and up. I then called another company who told me the manufacture has a 5 year warranty and would cover the costs of repair and labor.
These guys just want to take your money and offer poor service. DO NOT RECOMMEND. This company was more of a headache than helpful.

Outstanding experience. Scheduled an appointment for the day after I called. Showed up during scheduled window. Within 15 minutes had the drier apart and the issue diagnosed. Explained and showed me the issue and was clear about pricing for repairs. Had parts on hand and repairs completed within 30 minutes. Payment and invoicing was real-time and straight forward. An ideal experience start to finish. Highly recommend.

We were having issues with our reach-in freezer not keeping consistent temperatures. They troubleshooted the issue quickly and provided a long-term solution. Fair pricing and honest advice.

I purchased a refrigerator from Sears. Sears was taking forever to service my unit, they cancelled my appointment twice and I could not go on further with their delays. I called ALANSY and not only did they respond the same day but also serviced my unit the same day. Very reasonable on pricing and the technician Andy was wonderful! He explained everything and got it running. I highly recommend ALANSY for appliance repair!!!

Andy was amazing. He checked three freezers two refrigerators and an icemaker! He was able to. Complete this service call the same day. He is very knowledgeable and all of these appliances and was professional and on time. I would definitely recommend Andy and his company!

Our undercounter fridge in the bar area went warm during a busy night. Called them the next morning and they came out the same day. Found a faulty fan motor and had it replaced within an hour. Super impressed!

We rely heavily on our deli’s display cooler, and when it stopped holding temp, these guys responded fast. Replaced a faulty thermostat and cleaned the coils. Very professional and explained everything clearly.