Electrical reviews in Jacksonville, Florida

I wish I would have seen the reviews before I placed an order with them. I placed an order and now it has been 7 weeks and I still don't have the bulbs. Their customer service is terrible and cannot give me a straight answer whenever I call. Avoid this place at all costs even if it costs you a few more dollars somewhere else.

Another merchant to avoid... Nice website, but that's where it ends. Very poor (as in none) communication, no response to emails, they took almost 2 weeks to ship (after numerous emails which were unanswered and a complaint to paypal). They call themselves the "Last Resort" for bulbs and that I can agree upon.

Read the comments from other people and be warned !

They are a SCAM and do bad business. Please save your time and money and buy from somewhere else. Not worth the headache. I've placed my order 5/1 and today is now 8/1. Over the past 3 months I've called several times to only get the run around. Now when I call no one answers and leave voicemail and no return call. No one answers my emails. I've filed a dispute with my credit card company which they also haven't responded to.

The only time I have ever ordered from this company I chose the "Super Saver" shipping option because the item was in stock and I was not in a hurry. What I didn't expect was that "Super Saver" means slow shipping AND bad service. It turns out that that they didn't even bother shipping my order for 3 weeks so it will take over a month to get a few light bulbs from these guys. I called and spoke with a gentleman who identified himself as the owner because I wanted to express that I felt this was inferior service. He didn't seem to care. He told me "When you pay for a first class ticket you get to sit in the front but when you pay for coach you have to sit in the back" Nice attitude from the owner of the business!

This will certainly be the last time I order from Bulbtown. There are too many other places where I can spend my money.

NON commercvial Online order , Saturday
immediate email confirmation of the order , Saturday .

The next business day( Monday ) ,
stamps dot com USPS sent an email , a label has been printed .
2 days later( Wednesday ) , the order was fullfilled and shipped
package received the coming Saturday .
Literally 7 days + about 5 hours ,... Saturday to Saturday .
That was USPS Super Saver Shipping .

Jackson Electric Supply and Bulb Town merged .
Anyone who needs bulbs and support products
has my recommendattion .

4 stars ? well ?

Horrible!! Horrible customer service! Please avoid this place! You will never get your money back! They rude with you and they hung up on you all the time. The lady Melinda is horrible! I couldn’t even imagine that someone can behave like this towards the customers ! OMG! Please avoid this place.
I made a purchase over a month ago. Instead of two pack of bulbs I only got one. Then it turned out that they did not have the second pack in stock which I haven’t been notified ( not even an email from them) I’ve been emailing them and no answer, when I call MELINDA says that you will get an email and be refunded and hungs up. It’s been three weeks and I still don’t have any refund or email. Again, avoid this place!!! HORRIBLE AND RUDE!!!

Ordered 10 pcs of A15 60W Incandescent Bulbs, which are hard to find at major big box retailers or very pricey. Well packaged for shipment and received within 10 days using Super Saver shipping. Upon installing 5 of the bulbs, they fired up immediately, illuminating as expected. Appreciate the prompt shipment and value provided.

If I could give them zero stars, I would. It's been a week and a half since I ordered my bulbs from them - with my truck dash sitting in pieces waiting to be reassembled - and they JUST mailed my bulbs. I've been cursing the U.S. mail thinking that "Super Saver Shipping" meant that I was getting my stuff through Media Mail and that's why it was taking so long. I never dreamed it would take them almost two weeks just to put the stuff in the mail. Unbelievable. Worst customer service I think I've ever seen. Save your money - go buy from a different dealer.

I was nervous ordering 3 fluorescent bulbs and having them shipped to Ohio from Florida, but the pricing was so good I just had to order. Sure enough the package arrived damaged but the bulbs inside still looked good until I tried them and they started smoking. I called and talked to the owner and explained my situation. He took care of me and replaced the damaged bulbs.

Products are junk. Melinda in customer service nice on phone. She tells you what you want to hear then you're blown off. Green light bulbs that I pd a premium price for only lasted 2 days. Very poor customer service. No refunds or any way to solve bogus products they sell. Fair warning if you buy from them.

I was having difficulty finding a replacement bulb for the "pump running" indicator lamp on our septic control panel. Jackson Lighting and Electric had the bulb in stock and listed at a more than reasonable price. I only needed one, so I selected their "I Just Need One!" shipping option, which cost only $3.25, but the length of time that delivery option would take wasn't specified anywhere that I could see.
I was pleasantly surprised when the bulb that I had ordered on Friday arrived with my mail early on the following Monday.
I have already installed the bulb and it functions as expected.
10/10 I will use Jackson Lighting and Electric Supply again if I need another hard-to-find bulb.

Update 12/16/19 I found an email on their website and sent an email about my order. No answer 4 days later. I called the numbers again and got the same recordings of Melinda and Veronica, saying that my call is important and they will call me back. Nothing.
12/11/19 If I could give ZERO stars I would. I ordered bulbs 2 months ago and have never received them. But the problem is that you cant talk to anyone. Their phone goes only to two sales peoples voice mail, And when you select either Melinda or Veronica, neither one EVER answers the phone and after half a dozen messages for them over two weeks, I have never received an email or call back about my order. There are no other options on the phone tree. They are the worst. Stay Away unless you enjoy being aggravated.

DO NOT PURCHASE FROM THIS COMPANY.
Bought 18 100w soft white bulbs. Soft, alright. Replaced a 70w bulb in a lamp and the supposed 100w bulb was DIMMER. More like a 25w. Tried several others - all, the same result. Would cost me more to ship it back and get hit with a 15% restocking charge than I would get back from my purchase. These guys obviously know exactly what they're doing: get a 10 cent bulb from China, make $5 - $10 per sale for tens of thousands of sales nationwide.....nice little profit. Amazing how they're still in business.The bulb on the right is the 70w bulb. Note how much more light is coming from it and bouncing off the wall vs. the fake 100w bulb on the left. (not sure if pic will load)

I ordered 24 60W appliance bulbs from Jackson Lighting. The order came within 1 week using their Super Saver shipping. Upon examination of the bulbs we found that there were some defects from the manufacturer (not Jackson Lighting's fault at all). A call was placed to them with a immediate response from Customer Service. No hesitation at all with a "we will have replacement bulbs sent out immediately and we will check for any defects before shipping. Thank you for bringing this to our attention".

After reading the other neg. reviews, I would not put much confidence in them as my experience was been positive for the entire process. I will continue to give Jackson
Lighting first shot for all our electrical needs bought over the internet.

Update.. I visited Jacson Lighting and Electric again after a whole year, Quinn was still there offering great customer service for my electrical supply purchase. Now I am looking at replacing my kitchen light and reviewing models for Quinn to price for me. It is still a five star review.

Old Review
I like this place. The customer service was excellent (Quinn was the guy). I went in for an obscure bulb for my RV porch light. They had it, picked the order fast, and even though my purchase was small, they treated me like I was placing an order for a huge amount. Based on my experience, I highly recommend them.

I had a rocky but ultimately positive experience with Bulb Town. My order hadn't arrived ten days after paying for it. I called on a Friday to follow up and a rep said I'd have it Monday. A partial quantity of my order did arrive Monday. After a second call, the owner contacted me to apologize and had the balance of my order overnighted (for Tuesday). I appreciate the responsiveness but I don't think I should need to hound a company to get a product I've purchased.

I placed an order online for bulbs and called the company to confirm the process. customer service clearly explained the process, how my account would be created after the order, and confirmed the free delivery. The product was well priced.Order was delivered within 48 hours. definitely would repeat business when needed.

I ordered 4 miniature bulbs for aged recessed lighting fixtures in which the bulb is only 20 watts and has a voltage of 28. Prices were great. I selected 2 day express delivery and received notification that the bulbs had been shipped on the same day I ordered. I fully anticipate that based on the bulbs description they will be what I need. I could not find these bulbs at any local brick and mortar store.

Before placing ordered I called and verified that the bulbs were in stock and available to ship. The sales clerk Melinda was very nice!

As of now..........I wouldn't hesitate to purchase from them again.

Great service and stock. Came here from across the street at Graybar who couldn't get us the heat shrink tubing we needed to complete a job. Jackson Electric has everything we needed on the shelf and ready to go. Front desk guy was friendly and super helpful. Will use them again for our electrical materials needs while in the area.

Professional job

Free estimates and great job and good advice 👍